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hey there my name is Jonathan binaya 'true as a marketer from Uganda and using this short video from armadillos I'd like to sum up the interaction between different players in offering a holiday it can get a little complicated when travel agencies to operators of flight consolidators work together we explain how they collaborate let's take the fine example of how they helped Chekov plan for his trip jacoub recently received a bonus from his boss and is planning to travel from Canada to Africa for the summer he had about a cool destination in Africa called Uganda here's a quick summary of how the travel agency the true operator and the flight consolidate are all work together to make this happen now since Giacobbe does not know Africa that well he prefers to work with a company in Canada that he trusts we call this the travel agent he will tell his travel agent his budget range the idea he has in mind and how much time he has for the trip his travel agent then takes this information and finds the best trip for giacomo in this case the travel agent who first check to see what flights are available what flights you can book unless she offers the services of a consolidator in-house she will usually contact a separate company that handles flight consolidation we call this the flight consolidator what flight consolidators often do his makeup claimants with suppliers in this case the airline the airlines usually sell a large amount of flights to the consolidator our treads that are much cheaper than what they would usually publish to everyone the flight consolidator can then sell the flights at a much higher rate to the travel agent than what he had adjust them from the airline the travel agency can then sell them to their client at a much higher rate than what they paid to give them from the flight consolidator this price would still be discounted compared to what jacob would have paid if he booked directly with the airline in the few cases where the flights offered by the agent are higher than what jacob can get from the airline Jacob still doesn't mind paying something extra for someone to handle the admin stuff someone he can trust someone he can run to if if he gets challenges with flights during the trip tourists or is looking for someone they can trust someone they can run to guess the half challenges during the trip and this is why most of them asked for insurance before they travel at this point the travel agent Bock's the flight and sells it to Jacob for a very competitive rate the travel agency then looks to find a vacation package for Jacob it is the job of a to operator to create these types of packages two operators have contracts with all sorts of suppliers ranging from hotels lodges restaurants tourist sites adventure companies souvenir shops amusement parks zoos including smaller businesses like a local community dance group near windom penetrable National Park home to more than half of the world's mountain gorillas two operators are able to negotiate cheaper rates with these different small businesses in order to sell the package for an appealing price the major thing to keep in mind is the fact that the two operators package must include the principal three years of travel and these are accessibility accommodation attractions ancillary service has come as an extra and these can be things like banks access to Forex bureaus and shopping malls among others now once the two operator has made a package the whole set of items is sold as a single bundle including his profit which is professionally known as the markup the travel agent will usually not change aspects of the package but where they must they will contact the to operator to make adjustments because the two operator has their own ground information of the destination it's why sometimes they call them the DMC so the destination management companies the travel agent can however choose to sell this package higher than what the two operator sells it in other cases the travel agent who'd usually have an agreement with the tow operator and a percentage would go back to him from the rate charged by the to operate of the total package often the travel agent will want to get more than just one package from his two operator in order to offer a couple of options for Jacob to choose from Jacob would then make a payment for the full packet he is happy with now that's quite a mouthful isn't it anyways let's quickly get a recap of what travel agencies two operators and flight consolidators do to offer client the holiday of his dreams so we started out saying that Jacob is looking for a vacation and he calls his travel agency the travel agent will then find flights through a flight consolidator at a cheaper rate for Jacob's trip he goes ahead to book it the travel agent will also find a few to operator packages review them with Jacob and then Jacob will choose one for his trip Jacob can now embark on a journey and enjoy his vacation in Uganda this is how travel agencies tour operators and consolidators collaborate [Music] [Applause] [Music]