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FAQs
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What’s the rudest customer service experience you have ever had?
So we had been with a certain national bank for about 12 years. We had issues with them off and on, but it wasn't enough to make us want to go through the hassle of finding a new one.Then 2016 happened.It was a chaotic but exciting time for my family. We sold our house and upgraded just a few miles away. Naturally, we were excited but had a long list of things to update. Included on that list was the bank information.We walked into the local bank branch to change our address about a week before we moved. No harm; no foul. It was easy enough.Most of our banking is done online, so it wouldn't be shocking not to receive statements to our new address. I started to realize though that some letters to new address were just addressed to my husband and not myself. Odd, but it's not alarming yet.My debit card expired in December of that year, and around late October I received an email indicating that a new debit card had been mailed to me. Sweet!Only it didn't come. We waited. And waited. And waited. We would call, only to be told that it could take a few weeks.No new debit card for me. Meanwhile, my husband had already received his.Going online, we realized that they had the old address for me still listed. Once again, we trudged down to the post office to get it changed.Side note: Why wasn't mail being forwarded? Good question. Our city postal service struggled with that regardless of our efforts. Different story.Anyway, the next week it was - again - going to be sent to me. And again, no new debit card. It was sent to my old one.This went back and forth for weeks. For some reason, they would not update my address. Usually they would just cancel the debit card that had been sent to the wrong address, but in mid-December they actually canceled my working card, too. Oops.Finally we signNowed an agreement with a supervisor that a new card would be overnighted to one of the few branches open on Christmas Eve. It should be in their mailbox by 11 AM, which would leave us time to still head out of town for the holiday.We made our way down to the branch. It wasn't really close to us, but I really needed a working debit card. We went into the branch, which was located within a grocery store.Two people were working.One other person was in line. One teller was on the phone.When we signNowed to the counter, we explained our situation. We were hopeful that this would solve our issues. Unfortunately, it went south. Fast.The first teller flat out told us to get to the back of the line (by now there were a few other people) because she was busy with other customers. We looked around - she was busy with US. We are customers with a healthy bank account, so...how were we not CUSTOMERS?We asked for clarification. All we wanted was her to check the mailbox for an overnighted envelope with my debit card in it. Mind you, I had no working card.She started yelling, saying she couldn't leave her customers and to - again - get to the back of the line. We calmly explained that we were customers, too. At some point she would have to assist us. We just needed her to check her mailbox. Please. Please. Please.I was almost crying at that point. This entire situation has been a mess despite doing everything we could on our end.That set her off. By now, we had both tellers screaming at us to get out of their bank....all because we wanted her to check the mailbox. For my debit card. Which their bank continuously failed to send to the correct address.I wish I were kidding. If I could get the video footage of it, I would.We immediately placed a call to the bank's call center to at least get it noted what was going on. The supervisor, though at first defensive of the tellers, quickly admitted that they both acted inappropriately. We were even given a credit of like $50 for our trouble. (Weee!)He overnighted ANOTHER new card to my parent's address, which thankfully came on Dec. 26.He also FINALLY updated my address in their system. He had no idea why no one else had been able to update it.Flash forward to March. It was payday, and I had tried to buy a Groupon for something like bowling for the family. My card was declined -- interesting. It also happened at the same time that other people were tweeting that they weren’t able to use their debit cards either. There must be a national outage, right?Wrong.My boss frantically contacted me to ask if everything was okay - my paycheck had not gone through.Naturally, we called to find out that the bank had terminated our relationship. They claim that they sent us a letter in January, but we never received anything like it (though I don't know if I should blame them or our postal service for that one).Why did they terminate our relationship, you ask?Easy: we were in violation of "misconduct" with the tellers who apparently reported us as being belligerent. We may have raised our voices slightly, but it was THEY who yelled at US. I’m not exaggerating here. I’ve never had two grown women yell at customers like those two tellers.No one wants to work on Christmas Eve, but come one now!There was no appeal. It was a done deal - they didn't really care about our side of the story.It turned out in the end because we love our new bank, but dang - it was one of the worst experiences we had ever gone through with bad customer service that went on to actually hurt us beyond the incident.Funny enough, the bank still sends me emails asking me to open a new checking account.
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What is it like for a foreigner living in Tallinn?
(I started to answer a very short answer and ended up with a long entry. I hope you find it useful.)As Richard Tuisk said, it depends a lot on where you are from. However, let me tell you what my experience has been so far in Estonia, what I think it is good and what I would see as a downside of living here. Of course, I need to qualify my answer by saying that I am Latin American, but also have lived in four other countries (including the US where I went to college).A quick introduction: Estonia is a small country located in the Baltic Sea next to Russia and Latvia and very close to Finland. It is part of the European Union. The area of the country is roughly the same as Switzerland or as Maryland and Massachussets combined. There is about 1.3 million people living here which means it is not densely populated. The country is essentially flat, except in the south where you find the highest point at 318 meters (1043 ft). The main city and where I live in is Tallinn. The population is about 400,000 people. Tartu is the second city with about 100,000 people and all the rest of towns are smaller than that.Immigration systemIf you are European, moving here is no problem as you enjoy all the benefits of any country within the European Union. If you are not European, the main reasons people immigrate here is to work which would guarantee a working visa or if you are married to an Estonian citizen which allows you to apply for a visa as long as you have enough funds to live here.Overall, the process to get a short-term visa is straight forward. Obtaining a long-term visa is more complicated as you have to speak the language at a relatively high level. Obtaining a citizenship requires that you give up your own citizenship.JobsAlthough Estonia suffered also during the 2008 crisis, there is enough jobs in areas of business and technology for people to move here. One of the problems Estonia faces is that it does not have enough people to fill all jobs in IT areas as I hear.There is a few big companies who recruit people from abroad, but if you don't speak the local language, your opportunities are reduced to the IT area (I work for Skype which originated here in Estonia which was acquired by Microsoft in 2011). You can see a list of notable companies here: List of companies of EstoniaSocial interactionEstonians tend to be reserved in comparison to other Europeans. I suggest to foreigners who come here to be aware of differences so they are not taken by surprise. Some examples of faux pas I have encountered:Using smalltalk in a conversation.Saying good morning when coming to office or good bye when leaving.Smiling with no reason (I have to accept that this could be awkward in Northern Europe and some parts of the US, but it is totally normal in Mediterranean or Latin American environments).Being noisy. People love their quiet here.However, it is totally Ok to try to make a conversation in English especially with young people. I am learning Estonian and try to use the language when I can, but in some occasions (say, at the pharmacy), I need to switch to English and have never found anyone being annoyed by that.The exception to all of this is if you meet young people. They tend to be more open and curious (especially women). I am speaking about more casual environments such as a cafe or a restaurant, but a bit less at work. Another obvious exception is if you are in a touristy area (such as the Old Town in Tallinn), but this should go without saying.It is totally Ok to be in a group of people and be totally silent. For example, you can have lunch or share a cab with Estonians when no one is speaking, but there is no awkwardness on it. Another thing is that people do not demonstrate much through their expressions which is one of the difficult things to deal with for me. Remember, I come from a country where you smile or frown or show your teeth if you want someone to understand you clearly.When having a conversation with an Estonian, you should say what you mean and mean what you say (remember what I said about smalltalk?). For example, if you ask "how are you?" to an Estonian, do it only if (a) you really want to know how the other person is, and (b) don't ask it if you don't know the person well. I value that Estonians take your word at face value and you should do the same with them.One word of advice is that Estonians can be very critical of others, but they are mainly critical of themselves. Someone told me once that complaining is a national sport, and I have to agree with that. In other words, when they tell you that something is truly bad here in this country, you have to take it with a grain of salt.Because of this, you should also expect that people are straight forward with you. In some cases, this borders on rudeness if I measure by my home country's standards, but here is totally Ok. I have seen a few foreigners getting shocked by that, but you get used to it. In other words, they are not politically correct (this I like very much).Also, because people are economical with the language, you shouldn't expect what I would call, a "warm" communication most of the time. As a latin person, I need to say and hear things on a beautiful way, but this doesn't happen here much. It is different when you start to get to know locals.Which brings me to the last point. It takes a while before you break the ice with an Estonian, but it is worth waiting. I have had the chance to establish a closer link with some locals outside my wife's family and I find an honesty and sincerity that I haven't seen in other places. If you get to that point, congratulations, as you have made it through this journey. By this time, you should also be an expert on sharing saunas with people you don't know (and yes, naked) and have had your share of vodka.Quality of life, services, infrastructureWhen compared to other places where I have lived, I have to say that Estonia still doesn't signNow the level of living in Germany or the US, but it is getting closer by the day. However, I would say that Estonia is already at the level that I would call it first-world country in most aspects.Infrastructure and services need some improvement, but they provide the minimum level of service. For example, if you don't have a car, you can use public transportation everywhere even if buses, trains or trams are sometimes old. Roads in Tallinn are Ok, even if you find potholes in some places. Services such as schools and hospitals are public which means that there is always a waiting list. If you need to visit a specialist doctor, you have to wait. On the other hand, the wait is not as bad as in third-world countries (like where I come from). Also, those services are basically free. The downside is that there is almost no private service, and even the ones there are rely partially on the public health system for some aspects.I have had two children born here and had no complaints about the process. In fact, I felt that everything was very professional and that they always try to do their best. However, when I spoke with Estonians, some of them were very surprised that I spoke highly of the hospital system. I guess it's up to my personal point of view in this case.Taxes are low. Personal income tax is 21% flat for everyone. If you live here and your visa allows it, you can create your own start-up in no time which is prevalent among young people in IT.By the way, unemployment was at 8% at the end of Q3 in 2013. I am no economist, but I understand that this is still considered high. However, it came down from 10.2% at the end of 2012.Food, shoppingEstonia has the typical supermarkets like any other European country. There is also local markets, but you probably need to speak Estonian or Russian. Typical food you find are potatoes, wheat-like grains, oats and so on. Pork meat and fish are eaten often here, but beef is not yet too common. Vegetables and fruits tend to be expensive. I miss having international food though. There is one supermarket in town (Stockmann) that carries some international products, but it is very expensive. I was used to visiting Oriental-type shops in Ireland and Germany, but there is none here that I know of.There is a few shopping centres, but the variety is not wide. I am in favor of buying local to support businesses here, but in many cases, we end up buying from abroad because of the lack of options or because we would have to wait for too long. For example, my wife and I love movies (yeah, still buying old-fashioned DVDs), but there is no shop that fills our expectations. Because of that, we buy everything from Amazon.ActivitiesIf you love nature, you are in luck. There is a lot of natural areas in the country and they are a short drive away. There is plenty of sea shores, forests, rivers and lakes. In the Summer you can do hiking, camping, canoeing and you can add cross country skiing in the Winter. Estonians love nature in general.If you are a city person (like myself), then that's another story. There is a few theatres, cinemas, galleries and so on, but everything is limited. Tallinn itself has the most interesting activities in the center. There is plenty of good restaurants though.Cinemas show the popular movies like everywhere else and you can find some artsy type of cinemas for alternative movies. No movie is dubbed here, but they usually carry subtitles in both Estonian and Russian.What is impressive about this countryThere is a few good things that I haven't seen outside Estonia. The first one is the electronic system prevalent in this country. When you are a foreigner and get your Estonian ID, you are also getting your electronic identity. With that, you can file taxes online, access information about property, bank accounts, mobiles, whatever services you need. When you get your local ID number, you automatically get a local e-mail address at the eesti.ee domain that you can redirect to your personal account. With that, you never miss an official communication (such as whenever is time to file your taxes).That ID has also legal validity and you can sign documents electronically anywhere in the world. For example, if you apply to get a car leasing, you don't have to show up at the bank necessarily. They send you some forms, you put your ID card in your computer reader, sign the document electronically, and send it back and that's it. It is the equivalent of putting your signature on paper in front of the bank official or lawyer. Estonian citizens and permanent residents are even allowed to vote online with their ID.A second impressive area is bureaucracy: it is a well-oiled machine. One recurrent example is taxes. You get the notification that your taxes are ready to file, you login to the tax office site, sign in, check that they have the correct information that they have collected from your company, employer and so on, sign with your ID card, and that's it. It might take as little as five minutes. My wife and I file jointly, so it takes us much longer: twenty minutes (and that's because we always forget to do one crucial step so we are delayed).The government doesn't even use paper for their minister meetings. They file everything electronically which is made available so you can follow up agendas, minutes and whatever happens there.You want to open your own company? It might take literally twenty minutes to do that too. All of this thanks to the frictionless bureaucratic system they have here. You want to park? Send a text to the number 1902 with your plate number and where you are parking and it will be charged to your mobile.One more impressive part: internet. Besides having decent speeds, there is practically free access points everywhere through the country. I personally have witnessed free available working access points in national parks and public beaches. You can read this article that talks about this (read the date: 2005!): Estonia sets shining Wi-Fi exampleIn my case, I don't use access points much because I have a decent LTE connection with my mobile. Mobile companies have good coverage and relatively good service. I remember that when we got our internet when we moved here, it took only one day to install it. When I measured the effective speed a few months later out of curiosity, it was 50 Mbps. Not bad.The downsidesAs anywhere else, there is a few things that you need to be aware of that could be difficult to adapt to.The first part for me is the social interaction which tends to be dry and quiet. I mentioned that above, so not much more to say here.Another one is the weather. In Winter, the sun might rise at 9:30 in the morning and set at 3 in the afternoon. That's just about six hours of sunlight. If you add that it is cloudy most of the time during the Winter, then you realise how dark it might be. As counterposition, Summers are amazing (up to 20 hours of sunlight and clear skies easily).Winters are relatively long. It gets cold around the end of October and stays that way until around April. It varies from year to year, but sometimes the temperature drops to -30 degrees Celsius (-22 F). Life rarely stops here because of the cold or snow though. I have taken the bus at -30 degrees Celsius. It makes for an interesting ride.One more problem for a foreigner to live here is that you feel a bit isolated from the world. Flights are available mainly to neighbouring countries plus Germany, UK and the Netherlands. If you are from another country, you always need to make connections which makes it longer and more expensive to go back home.Last, if you are from a big city, you might find even Tallinn a bit provincial. It is changing as of late though. On the other hand, there is some positive things out of this too: less crime and virtually no traffic jam as I know it (I live 20 km. from work and make it in 30 minutes on a good day and 45 on a bad one).If you are thinking to move here, I definitely recommend this place.
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How good are SoloLearn courses for learning programming? Do their certificates have any credibility if mentioned in a resume?
A2AFirst of all: I answered a question some time ago, which was similar to your question and as I find this a very important topic nowadays, I’ll try to rewrite my thoughts from back then here in your question.In general, solo learn courses (I assume you are especially talking about those on different online platforms) are often good for programming. If you’ll orientate around those at local universities or online platforms like Coursera, Udacity, etc. then I am sure, you will find mostly good solid courses.My own life attitude is to learn as much as I can. Learning keeps me fit and motivated. Learning is one of the purposes of life, to me.Therefore, I am sure, running through some of those courses will always be good as you’ll always learn something new.Now comes the “but”….Some years ago, I was absolutely biased by the thoughts that I’ll need every possible course and certificate in my profession to be a good, professional developer and to attract all those companies on me.Then, as time went by and I started understanding, what the key qualities of a developer should be, I began questioning my own thoughts and goals there.Why? Because there is a really huge difference between what is known as theory and real life experience. What am I talking about? Well, I’ll try to break it down to this main essence:Those courses teach you, how to do something.Real life experiences teach you, how to do something.Got it?What will a long list of certifications will tell me about a candidate? Is this someone, who can solve real life problems? Or is this someone, who is good at learning how to solve those problems theoretically? And what is it that I need here in my company? A theoretical problem solver? Or a hands on technician?And I am also sure this does not restrict to programming. How about a pilot? Who would you trust more: the pilot, who had 1000 flight hours in a simulator and not a single flight hour in a real life plane or the pilot, who had just 500 flight hours in a simulator but 2000 flight hours in a real plane, actually flying people all over the world?How about a surgeon? Would you trust a surgeon who read 20 books about how to do a heart surgery and nothing more? Or would you trust a surgeon who had operations on 50 people who all recovered again?Would you trust me your money, as I am telling you that I am a really good bank and your money is safe in my pockets, theoretically? Or would you trust the big local bank which is managing millions of dollars from thousands of customers every day (let’s ignore the fact that banks should definitely not be that trustworthy)?What I want to say, is, a list of fancy certifications is absolutely no proof that the person is a good real life problem solver. And that’s what it’s all about if you are talking about coding, programming, developing.I once had a professor, many years ago, who had an e-mail signature consisting of about 20 lines each of which was a certification title he owned. Most of them were some Microsoft Certified ……. stuff. What I learned from this person was not a single bit better or smarter or more professional than from any other IT professor. It was just some kind of show stage for him.Also, I once worked in a company with a development staff of about 15 people. Nearly all of them were some certificated specialists in different fields and nearly none of them ever had some practice in real programming and development (there were just three real developers including me and the rest of them were some kind of supervisor, project lead, manager and anything in between). The workdays there consisted of 80% very important, high priority meetings (everyday, obviously), 10% small talk between all those meetings and maybe 10% of time was available for actually productive development (not mentioning what it means for a developer creating a stable, safe and high-performance software with just a few minutes of time each day).What I do not want to hide is the fact that there are a lot of companies out there which are highly focused on candidates with this mentioned list of certificates. They actually do evaluate the quality of a candidate through his certifications.I myself once got a certification as a specialist for a web content management system. I was forced to learn all the topics around this system and take an exam in the end, because the company was specializing as a hosting and development provider for this system (I was forced into this position as I was a developer for some individual software before, in the same company). Funny enough, I left the company just a few months after this certification, I never again worked with this system neither I developed something for it. And my exam passing rating was about 75% which was ok, but nothing very good (it was the minimal amount of work I invested into learning the theory as I never really wanted to learn this system).This certification is a lifetime valid and I highly doubt this is a good evaluation of my skills with this system, as anything really important I learned to develop for this system and to administrate this system was self thought through my hands on experiences. The exam only consisted of some theoretical abstract questions with nearly no reference to the real life stuff that was needed.Please, don’t get me wrong as I am not against any of those certifications. And also, please don’t take my words as some absolute truth. They just reflect my own experiences through the years. Make up your own thoughts and consider as many different opinions as possible. But maybe you’ll keep in mind to convince in a resume with practical knowledge and experiences and not with a list of certificates you own.All the best.
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What is it like to interview with Y Combinator? It seems like a short interview (10 minutes). What happens during that time, and
We get rejected for YC S15 (April 2015). It was a great experience yet painful. We were disappointed since we put so much effort. Our startup already made 7 digits revenue. We were lucky to get strong recommendation by a few YC alumni that landed us with the interview. We had a high hope. What happened during the interview:We went to YC office early in the morning to prepare. There were at least 5 nice alumni gave us mock interviews. All of them said we should be good based on our traction, team and market size. We were told the partners just want to know more about us, not to tear us apart. We also talked to the other teams. They said the interview was smooth and friendly. The partners didn't cut them in between sentences. It was not like what you read on Quora.We felt confidence we are going to nail it. At the same time, we might have let down our guard. We were called in to the room. It was Sam Altman with 4 other partners. Sam didn't smile. He looked serious. The nightmare begins. While we were shaking the partners hands, Sam shoot the question, “What are guys working on” before we had a chance to sit. I was caught off guard. I pitched him our product but just on the second sentence, Sam said “no, your product is not what you said”. It sounded that Sam didn’t even know what we are doing. That was when the whole dynamic changed. It was intense and we were dragged into motion. If English is not your everyday language, the interview is intimidating. 5 partners sitting in front of you with a small table in between. We get questions from the other 2 partners, while the other two didn’t ask anything.10 minutes felt like 3 minutes. I’m not joking. It depends on luck. Some teams got friendly partners.After the interview, we were told to go for second interview. Basically we failed the first interview even some people tried to pep talk us. At least we got a second chance.On the second interview, there were 4 partners. It was less hostile. We already affected by the 1st interview so we changed our strategy. We thought we should pitch more about the product.The second interview more on rapid fire questions. We did worse than the first. Again, it felt like 3 minutes. It was the fastest 10 minutes in my life.After the second interview, we felt bad. We felt the chance to get in was only 30%. Later that evening we received the rejection email stating our growth and strategy is weak. What we did wrong:We were confused what to focus on our pitch, should we pitch on the product or the growth strategy? Our product already launched for a while. We were not sure if all the partners already know about the product. So we spent quite a while to introduce the product but we didn’t have enough time to explain our growth and strategy.The alumni told us in order to show a strong team, we need to make sure all the founders have a chance to answer some of questions. Which turned out to be chaotic.The interview questions you found on the internet mostly about how do we know people need our product. Which is not applicable to us since we already have 7 digits revenue. Even then we were told it was too small based on the market size. What could be improved:I respect YC. YC must have a strong reason to do 10 minutes group interview. But the 10 minutes group interview may not work for everyone. Especially when they put 5 partners in a small room. My suggestion to YC is to give 1 minute for a startup to pitch before any question. Once the beginning is bad, the rest will be bad. What's next:In general YC look for Team, Traction and Market. We feel they are looking for certain unwritten traits from the team. YC is looking for a team that can communicate very well. If English is not your everyday language, this is pretty big weak point. Some said, the 10 minutes group interview represents the investor meeting. No, it’s not. We have raised money from VC. We never had such an intense meeting. Or at least we know who to answer, we know what the investor already know. With investor meeting, we have at least 1 - 3 minutes to explain about our product before we got any questions. Getting into YC will definitely accelerate our business. But if we don’t get in, the show must go on. Make your own fortune. YC rejection is not end of your startup. It doesn’t mean we don’t have the potential to be big. YC rejection means we are not the team they are looking for. That was it. It has nothing to do with the product or the team. There are many successful startups didn’t go through YC applications at all. Should you apply for YC? Yes, you should! Are we going to apply for YC again? No, not with this startup since we are closing our Series A.
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What is your most bizarre airport experience?
I have worked for an airline at LAX for the last 6 years. Bizarre doesn’t even begin to describe some of the people and situations I’ve witnessed. I could list hundreds of examples but I don’t want to scare you away from flying altogether, so here are just a few.I was working the front desk at our airline lounge one afternoon when a guest walked in and asked to purchase a day pass. She was a thin, 40-something brunette, about average height, sporting thick-rimmed glasses and a pixie cut. At first glance, nothing seemed out of the ordinary.As I went through the process of selling her the pass, she started telling me about her day which turned into vague stories about her life. I kept having to pause and look up at her because I couldn’t follow what she was saying. She spoke rapidly and rambled about unrelated topics, jumping from one to the next. I attributed her behavior to airport stress and politely nodded and smiled (as one does when they work in customer service and are privy to many a life story). I handed her the receipt and welcomed her to the lounge, pointing in the direction of the main seating area.After she settled in, she approached the desk once more to ask about the amenities and we spoke again. I don’t remember what was said because my co-worker had distracted me during the conversation. He gave me an eyes wide open, brows raised look followed by a “why are you still talking to this woman” nudge because he noticed she was acting a bit erratically. I responded to him with an eyes wide open, brows raised look of my own followed by a “she’s nice and probably just anxious about traveling so don’t be mean” smile. “Whatever, I’m going on break.” He laughed. “Good luck.”She noticed none of this, as she was pacing from the desk to the door and back to the desk while looking at the ceiling and chattering about on the way back to her seat.Shortly after, a police officer entered. He showed me his badge and stated he was looking for a woman by my new friend’s first and last name. I informed him that she was there and led him to her seat in the center of the lounge where thirty or so other passengers started looking on curiously.The police officer spoke with her, asking basic questions such as her name and travel plans. He stepped outside the lounge for a moment and shortly returned with three more police officers. They advised me to cancel and refund her ticket, as she would “no longer be flying”. Minutes later, a handful of paramedics and firemen appeared with a stretcher.“What is going on?” I asked.“She escaped from a mental institution this morning.” The officer beside me said in a low voice. “Her husband reported her missing and we traced her here through his credit card charges.”My eyes widened.“Yeah.” He nodded in agreement.After consulting with my manager, I led them to a private room within the lounge so they could escort her without a peering audience. As they walked her there, she began knowingly screaming, “Please don’t take me back, please!” It took two men to cuff her to the stretcher while the others tried to calm her down but she resisted, sitting up and continuing to cry out, “Please it’s not true! My husband put me there, whatever he told you it’s not true! Don’t make me go back!” She began to swear in her proceeding cries for help. The medics injected her with a needle and her shouts diminished to whimpers. I stood frozen as she looked at me, eyes pleading, and begged “Don’t let them take me” before surrendering onto her back. My mind raced as rapidly as she had spoken when she first entered the lounge. What if she really didn’t belong there? What if it is a conspiracy? She didn’t seem like she needed to be in a mental institution, after all she’d made it this far on her own… But what if everything they are saying is true? Maybe her husband really is just trying to help her... Can I do anything either way? I knew that the answer was no and gazed down helplessly. They led her out through the room’s private exit as I proceeded to apologize to the other guests in the lounge, purposely avoiding direct eye contact and mumbling something about how I couldn’t give them any other information but that they had nothing to worry about. I went back to my desk. As I canceled her ticket, my co-worker returned. “Did I miss anything?”…I kid you not.Second story is short and “sharp”! I worked out of Logan Airport in Boston for a year before transferring to LAX. Our ticket counter there was directly adjacent to TSA, so we saw everything. One time an elderly passenger was going through with his cane when TSA discovered a sword inside of it. Yes, a sword. He claimed he had no prior knowledge…Last but definitely not least, we had a woman fly from Seattle to Los Angeles with her “emotional support” turkey. It is banned now but at the time there was no written policy that specifically forbade it. I will leave you with this photo, which speaks (or gobbles) for itself:EDIT: This was my first Quora post and I was not expecting many people to read it, but thank you for the views and upvotes!Here are two bonus stories that occurred when I was working recently for anyone who is interested in the bizarre and shocking goings-on of an Airport Baggage Claim.My friend was opening the baggage office at 5am when she heard a loud thud. Random noises are not uncommon at LAX, but the Arrivals area at 5am is generally quiet. She walked over to the baggage carousel to investigate the sound and saw a man lying on the floor covered in dust and pieces of plaster. She looked up and saw a giant hole in the ceiling. This man literally fell through the ceiling. Police officers were called and upon further investigation they found blankets, toothpaste, shaving cream, and other amenities up there. Some of you may remember this story from the news, but they found out he had been living in the ceiling above the baggage carousel for months, rent-free!A white-haired man with a salt and pepper beard and thick black trench-coat was pacing frantically and swearing to himself by our LAX baggage carousel one afternoon. I walked into the baggage office and asked my co-worker Lauren* (not her real name) what his deal was. She said he was angry that his bag did not arrive with his flight. She had been trying to get information from him for 20 minutes so she could locate it but he just kept walking into the office, cursing the airline for losing his bag, storming out and looping around the non-moving baggage carousel as if expecting his suitcase to magically appear with each completed lap.I spoke firmly to Roger* (also not his real name) saying we could not help him without any info as to who he was, where he flew from, or his bag tag number. He threw his boarding pass and baggage claim ticket in our faces and escalated his anti-airline rant “I will never fly ever again! Never! I’m taking the Greyhound next time!” to an anti-America rant “This [BLEEP] COUNTRY! I hate this country!” and then listing off the many ways in which he felt wronged by the government, no longer referencing air travel at all. I glanced at Lauren who mouthed, “this guy is loco” and we immediately began the search for his bag to rid ourselves of his presence.I pulled up the bag history and saw that his bag was scanned in LAX just 30 minutes prior. Temporary relief filled our lungs until we realized that it was mis-tagged as a transfer to Honolulu, Hawaii and loaded onto that connecting flight.“Great!” Lauren stated. “We can just have the ramp team pull the bag.”Not great. The flight had left just 5 minutes prior, so the bag was already en route to Honolulu. Had he cooperated from the beginning, we could have discovered this immediately and reunited him with his bag before the flight departed. Of course since the redirect wasn’t his fault (the agent in his origin city incorrectly tagged the bag to Hawaii under a similar passenger’s last name - always do a visual check of your luggage tags before they get sent away!) we advised him that he would be compensated, his bag would be sent back to LAX ASAP, and we would set up delivery to his address upon receipt. He would have it by the evening.He fumed.“DO YOU KNOW WHAT’S IN THAT BAG? DO YOU?” We stared at him blankly as he shook his index finger in our faces. “MY ROCKS!”Lauren and I looked at each other, both at a loss for words. He continued. “THEY ARE THE MOST VALUABLE ROCKS IN THE WORLD!”We repeated that we would call the supervisor in Hawaii directly to personally ensure that the bag was placed on the return flight.“AND WHAT IF THE PLANE CRASHES, HUH? WHAT THEN?” Our office was getting smaller by the second. “IF THAT [BLEEP] PLANE GOES DOWN AND EVERYONE ON IT DIES, THEIR [BLEEP] LIVES COMBINED ARE NOT AS VALUABLE AS MY ROCKS! HOW WILL YOU GET MY ROCKS TO ME THEN?”We readied ourselves to call airport police, worried he may become as violent as his speech, when his younger, long-haired colleague appeared by his side.“What’s going on Rog’?” He wore flip-flops in December and spoke as he chewed on gum.“These [bleep] lost my rocks! My bag went to [bleep] Hawaii!”His friend paused for a moment, a smile forming on his lips.“That’s excellent news.” He remarked to our surprise. Roger (can I call him Rog’ too?), stared at him dumbfounded. He continued slowly and in a soft voice, “The rocks were meant to go to Hawaii. They needed to touch down on Hawaiian soil.” His smile was fully formed by now. “Remember the curse? This is the chance we’ve been waiting for to finally lift it. After all these years! This is excellent, just excellent.” He sputtered gleefully.Lauren and I took turns hiding from these two in the back office.Roger had calmed down, but only in a calm-before-the-storm type way. He dug through his hand bag, pulling out a smooth and glossy brown stone, no larger than the size of the circle formed by touching your thumb to your forefinger.His voice rose again.“SEE THIS ROCK? SEE? THIS IS ONE OF THEM.” He waved it in front of our faces. We weren’t trying to get fired, so we didn’t say anything back to him. Our lack of a reaction must have upset him because he proceeded to lunge his arm backwards and lurch it forwards, throwing the Most Valuable Rock In The World at the wall and missing my face by inches. His priceless stone became chipped upon impact and fell to the floor.We 100% should have called the police, but we stood there in stunned silence and let our supervisor with perfect timing handle him. She spoke to them coolly and finally got them to leave. He left his precious rock behind as Flip-Flops told us we could keep it before skipping out the door behind him.I plastered a smile on my face and waved to good ol’ Rog’ on their way out, calling after him deviously, “Aloha!”We breathed the Most Satisfying Sigh of Relief In The World and laughed as Lauren speculated that he must have grave-robbed ancient stones from King Tut. She joked that when the bag did arrive, we should grab an entire roll of fragile stickers and wrap up every last magical rock with them as well as the entire outside of the bag before sending it out for delivery.I discarded my present shortly after finding no evidence of the supernatural, thereby deeming it the Most Overrated Rock In The World while contemplating new career choices.
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CAT or GMAT which one is tougher?
GMAT & CAT have the same syllabus, both deal with Mathematics and English. Both tests complement each other. Preparing for GMAT helps CAT aspirants in verbal, and CAT preparation helps GMAT aspirants in Quantitative Section. Most of the sections in both the tests are common.MBA admission is a steep road. It's important to keep all doors open. It's good to be confident, but there is a thin line difference between confidence and over-confidence. CAT success rate (% of students getting admission in good colleges) is meager. GMAT, on the other hand, opens doors for almost all the global and Ind...
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What has made you smile recently?
This -He meets her.She meets him.Could she pass the ball? God, she is so cute.Should I pass the ball? God, he’s cute.They sneak on each other.They become friends.And they like the newness.So they have a Doublemint. Cheers to the fresh start.Thanks for going out with me. How do I tell you I like you?Thanks for taking me out. How do I tell you I like you?She smiles. A smile sometimes, says a lot.I love how the girl sneaks in his room. And goes out the Pipe-se style. Something new?I never loved the rain as I do now. With you.And she’s not afraid to initiate the kiss. Again, something new.After all, she is just an ordinary girl who fell for an ordinary guy. But we’re loving the story.Every festival. Every laughter. I will always remember. You were there.Cheers to this moment right now.I am only wishing for time to stop right now because she is all I see right now.He is everything I see right now.(And for a slight moment, you realize how beautiful she is.)I am sorry I acted out today. I didn’t mean to.I am asking for forgiveness. Forgive me?Always.I love you so much. I want you to be happy but please don’t go.Heh. Leaving me here with all the memories.But don’t worry. You’ll make some new ones. You are starting afresh. Cheers to this fresh start.I see his face. I miss him so much. I wish I could tell him it sucks here without him. It sucks anywhere without him.Oh god. There he is. How could I not see it before? I am nothing without him. I love him. So much.She. Came. She is here now.I can’t believe I was away from him for this much of time.I can’t believe I stayed alive without her for this much of time.He calls her. Okay, I am there.Said to show up on time. Where is he?How is this a fresh start right now?Tap me and find out.P.S. - DO FIND OUT WHAT HAPPENS WHEN SHE TAPS IT.That’s it. 33 pictures. The best love story in 3.3 minutes. Trust me, it’ll make you smile.And with a song that’s just going to get stuck in your head. :)Something fresh, something new.Here’s the link -
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