Invite Electronic signature Document Computer
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Invite Electronic signature Document Computer. Discover by far the most consumer-helpful experience with airSlate SignNow. Handle all of your file digesting and discussing method digitally. Change from portable, paper-dependent and erroneous workflows to computerized, electronic and perfect. You can actually produce, deliver and signal any files on any gadget just about anywhere. Make sure that your airSlate SignNow company situations don't slip over the top.
Learn how to Invite Electronic signature Document Computer. Follow the easy information to get going:
- Make your airSlate SignNow bank account in mouse clicks or log on with the Facebook or Google accounts.
- Take advantage of the 30-day time free trial or choose a rates plan that's perfect for you.
- Discover any legitimate web template, develop on the internet fillable kinds and talk about them safely.
- Use superior functions to Invite Electronic signature Document Computer.
- Indicator, modify signing buy and gather in-person signatures ten times quicker.
- Set up auto alerts and obtain notices at each and every phase.
Moving your activities into airSlate SignNow is straightforward. What practices is an easy method to Invite Electronic signature Document Computer, together with suggestions to keep your peers and companions for far better collaboration. Encourage your workers with all the finest resources to be on the top of company processes. Boost output and size your company faster.
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FAQs
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signNow versus Echosign. Which do you feel is a better electronic signature service and why?
A lot of the postings here are quite dated -- and this is a really important question -- so I'll weigh in with a few considerations/thoughts. I want to make it clear that I work for signNow, and run the signNow EchoSign team. While this potentially invites skepticism, I've attempted to be as factual as possible. Many organizations are switching to EchoSign these days for the following: 1.) EchoSign is easier to use, especially for your signers. Consistent with a # of the reveiws here already, folks just find EchoSign more intuitive. On average, there are 20 - 30% fewer clicks needed for signers with EchoSign. EchoSign also probably does a bit more to make sure that *your* company branding comes through in your communications [as opposed to signNow or signNow's brand]. EchoSign takes a tablet-first approach for the signer in terms of UX. 2.) Quality of support. This is an area where signNow has done a major investment in last 6 months [which frankly was really needed] and now is a key reason that folks are switching. Accounts aren't randomly turned off. And free chat-based support is always available. 3.) The integration of EchoSign into CRM and Cloud Computing To Grow Your Business - Salesforce.com [ http://Salesforce.com ] is easier to setup, manage, and run. You don't need to know how to write code to get the integration up and running. User review scores on the salesforce AppExchange are dramatically higher: 4.9 (out of 5) for EchoSign vs 4.6 for signNow. 3.) 99.999% of what gets signed is a PDF. signNow invented PDF, and is doing a great deal of work to deeply integrate EchoSign across its digital document portfolio: the Reader and Acrobat have rich integration here to ensure that eSignatures work seamlessly with your digital document workflow. 4.) EchoSign is the only eSignature service that is backed by a publicly traded company. signNow is a strategic partner to the world's largest companies, with a focus on long-term partnerships. signNow has been rated as one of the world's greenest companies (Newsweek), one of the most *ethical* companies (EthiSphere), and one of the Top 100 places to work (Forbes). 5.) Security. PCI, HIPAA compliant, 256-bit encryption, and SOC Type II datacenters. And a roadmap for 2014 that includes native digital signature integration as well as advanced document protection via digital rights management. 6.) Beyond the above, signNow EchoSign delivers unique innovations that are key for a growing # of companies: advanced multi-language support, custom branding, dynamic content fields, leading integrations with CRM systems, advanced library and storage capabilities, and more. System uptime was a tough issue for EchoSign in 2012 and early 2013, but this is now basically on par [and in fact much better if you compare last 10 months of the respective trust sites]. EchoSign's billing was a source of challenge historically, but this too has been addressed. Companies using EchoSign include United Healthcare, Twitter, TimeWarner Cable, Google, Groupon, Foxtons and more, driving almost 3M contracts/month. In sum, competition is a good thing for consumers; and signNow EchoSign has improved much faster than some expected. So definitely time to take a look here.
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How can I register a marriage in India?
In India, the procedure for marriage registration is common for all States. There is no such separate laws for different states. In India, a marriage can be registered under either of the two Marriage Acts: the Hindu Marriage Act, 1955 or the Special Marriage Act, 1954.The Hindu Marriage Act is applicable only to the Hindus, whereas the Special Marriage Act is applicable to all citizens of India. The Hindu Marriage Act provides for registration of an already solemnised marriage. It does not provide for solemnisation of a marriage by the Registrar. The Special Marriage Act provides for solemnisation of a marriage as well as registration by a Marriage Officer.Procedure to apply marriage certificate in India-Under the Hindu Marriage Act-Parties to the marriage have to apply to the Registrar in whose jurisdiction the marriage is solemnised or to the Registrar in whose jurisdiction either party to the marriage has been residing at least for six months immediately preceding the date of marriage.Fill the Application form duly signed by both husband and wife.Verification of all the documents is carried out on the date of application and a day is fixed for the appointment and communicated to the parties for registration.Both the parties have to appear before the Registrar along with their parents or guardians or other witnesses.The Certificate is issued on the same day.Documents Required-Completely filled application form signed by both husband and wife Proof of Address- Voter ID/ Ration Card/ Passport, Driving License;Proof of Date of Birth of both husband and wife 2 passport sized photographs,1 marriage photographSeparate Marriage Affidavits in prescribed format from Husband & Wife Aadhaar Card All documents must be self attested.Marriage Invitation Card.2. Under the Special Marriage Act:The parties to the intended marriage have to give a notice to the Marriage Officer in whose jurisdiction at least one of the parties has resided for not less than 30 days prior to the date of notice.If either of the parties is residing in the area of another Marriage Officer, a copy of the notice should be sent to him for similar publication.The marriage may be solemnised after the expiry of one month from the date of publication of the notice, if no objections are received.If any objections are received, the Marriage Officer has to enquire into them and take a decision either to solemnise the marriage or to refuse it.Registration will be done after solemnisation of the marriage.However, for marriage in India the bridegroom and the bride must have completed 21 years and 18 years of age respectively. Documents for both will be same.If you are in need of a top most Lawyer for Marriage Registration in Maharastra then you can signNow out to Legalresolved which is an online platform where you can find solutions to your legal queries, contact lawyers for legal aid, and manage appointments with the best and topmost lawyers in your city or you can also contact us on 08929-902-903.
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What are the laws - Data Protection, Data Transmission and Export and Data Encryption in India to operate a technology platform
The Information Technology Act, 2000 came into force on 17.10.2000 vide G.S.R No. 788(E) dated 17.10.2000 and for the first time, a legal definition of “Computer”, “Data”, “electronic record”, “Information” et al were provided. The said Act gave a legal recognition to the electronic records and digital signatures and in Chapter IX thereof provided for penalty and adjudication. Section 43 of the Act interalia provided that in case of unauthorised access, download or copying or damage to data etc, the person responsible shall be liable to pay damages by way of compensation not exceeding one crore rupees to the person affected.Apart from civil liability provided under Section 43, Chapter XI (Sections 63 to 78) of the Act of 2000 provided for criminal liability in cases of Tampering, Hacking, publishing or transmitting obscene material, misrepresentation etc. Apart from the same, Section 72 of the Act provided for penalty in case of bsignNow of confidentiality and privacy and laid that in case any person who has secured access to any electronic record, Data or information, discloses the same to any other person without obtaining the consent of the person concerned, he shall be punished with imprisonment upto two years or with fine upto Rupees one lakh or with both.However, the provisions of the Information Technology Act, 2000 were not adequate and the need for more stringent data protection measures were felt, the Information Technology (Amendment) Act, 2008 was enacted which came into force on 27.10.2009. The said Amendment Act brought in the concepts like cyber security in the statute book and widened the scope of digital signatures by replacing the words “electronic signature”. The amendment act also provided for secure electronic signatures and enjoined the central government to prescribe security procedures and practices for securing electronic records and signatures (Sections 15-16) The amendment Act also removed the cap of Rupees One Crore as earlier provided under Section 43 for damage to computer and computer systems and for unauthorised downloading/ copying of data. The said Amendment Act also introduced Section 43A which provides for compensation to be paid in case a body corporate fails to protect the data. Section 46 of the Act prescribes that the person affected has to approach the adjudicating officer appointed under Section 46 of the Act in case the claim for injury or damage does not exceed Rupees Five crores and the civil court in case, the claim exceeds Rupees Five crores. The amendment act also brought/ introduced several new provisions which provide for offenses such as identity theft, receiving stolen computer resource/ device, cheating, violation of privacy, cyber terrorism, pornography (Section 66A-F & 67A-C). The amendment act also brought in provisions directing intermediaries to protect the data/information and penalty has been prescribed for disclosure of information of information in bsignNow of lawful contract (Section 72A)With the enactment of the Amendment Act of 2008, India for the first time got statutory provisions dealing with data protection. However, as the ingredients of “sensitive personal data and information” as well as the “reasonable security practices and procedures” were yet to be prescribed by the Central Government, the Ministry of Communications and Information Technology vide Notification No. GSR 313 (E) dated 11th April 2011 made the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information ) Rules, 2011 (the said rules). Rule 3 of the said rules defines personal sensitive data or information and provides that the same may include information relating to password, financial information such as bank account or credit card details, health condition, medical records etc. Rule 4 enjoins every body corporate which receives or deals with information to provide a privacy policy. Rule 5 prescribes that every body corporate shall obtain consent in writing from the provider of the sensitive information regarding purpose of usage before collection of such information and such body corporate will not collect such information unless it is collected for a lawful purpose connected with the function or activity of such body corporate and collection of such information or data is necessary and once such data is collected, it shall not be retained for a period longer than what is required. Rule 6 provides that disclosure of the information to any third party shall require prior permission from the provider unless such disclosure has been agreed to in the contract between the body corporate and the provider or where the disclosure is necessary for compliance of a legal obligation. The Body corporate has been barred to publish sensitive information and the third parties receiving such information have been barred to disclose it further. Rule 7 lays down that the body corporate may transfer such information to any other body corporate or person in India or outside, that ensure the same level of data protection and such transfer will be allowed only if it is necessary for performance of lawful contract between the body corporate and provider of information or where the provider has consented for data transfer. Rule 8 of the said rules further provide reasonable security practises and procedures and lays down that international standard IS/ISO/IEC 27001 on “Information Technology- Security Techniques- Information Security Management System- requirements “ would be one such standard.The Ministry of Communication and Information Technology further issued a press note dated 24th August 2011 and clarified that the said rules are applicable to the body corporate or any person located within India. The press note further provides that any body corporate providing services relating to collection or handling of sensitive personal data or information under contractual obligation with any other legal entity located within India or outside is not subject to requirements of Rules 5 &6 as mentioned hereinabove. A body corporate providing services to the provider of information under a contractual obligation directly with them however has to comply with Rules 5 &6. The said press note also clarifies that privacy policy mentioned in Rule 4 relates to the body corporate and is not with respect to any particular obligation under the contract. The press note at the end provides that the consent mentioned in Rule 5 includes consent given by any mode of electronic communication.Data Protection relates to issues relating to the collection, storage, accuracy and use of data provided by net users in the use of the World Wide Web. Visitors to any website want their privacy rights to be respected when they engage in e-Commerce. It is part of the confidence-creating role that successful e-Commerce businesses have to convey to the consumer. If industry doesn't make sure it's guarding the privacy of the data it collects, it will be the responsibility of the government and it's their obligation to enact legislation.Any transaction between two or more parties involves an exchange of essential information between the parties. Technological developments have enabled transactions by electronic means. Any such information/data collected by the parties should be used only for the specific purposes for which they were collected. The need arose, to create rights for those who have their data stored and create responsibilities for those who collect, store and process such data. The law relating to the creation of such rights and responsibilities may be referred to as ‘data protection’ law.The world’s first computer specific statute was enacted in the form of a Data Protection Act, in the German state of Hesse, in 1970.The misuse of records under the Nazi regime had raised concerns among the public about the use of computers to store and process large amounts of personal data.The Data Protection Act sought to heal such memories of misuse of information. A different rationale for the introduction of data protection legislation can be seen in the case of Sweden which introduced the first national statute in 1973.Here, data protection was seen as fitting naturally into a two hundred year old system of freedom of information with the concept of subject access (such a right allows an individual to find out what information is held about him) being identified as one of the most important aspects of the legislation.In 1995, the European Union adopted its Directive (95/46/EC) of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter, the Directive), establishing a detailed privacy regulatory structure. The Directive is specific on the requirements for the transfer of data. It sets down the principles regarding the transfer of data to third countries and states that personal data of EU nationals cannot be sent to countries that do not meet the EU “adequacy” standards with respect to privacy.In order to meet the EU “adequacy” standards, US developed a ‘Safe Harbour’ framework, according to which the US Department of Commerce would maintain a list of US companies that have self-certified to the safe harbor framework. An EU organization can ensure that it is sending information to a U.S. organization participating in the safe harbor by viewing the public list of safe harbor organizations posted on the official website.Data protection has emerged as an important reaction to the development of information technology. In India data protection is covered under the Information Technology Act, 2000 (hereinafter, the Act). The Act defines ‘data’ as, “‘data’ means a representation of information, knowledge, facts, concepts or instructions which are being prepared or have been prepared in a formalized manner, and is intended to be processed, is being processed or has been processed in a computer system or computer network, and may be in any form (including computer printouts magnetic or optical storage media, punched cards, punched tapes) or stored internally in the memory of the computer”. Protection of such data and privacy are covered under specific provisions in the Act. In the recent past, the need for data protection laws has been felt to cater to various needs. The following analyses the position of data protection law with respect to some of the needs.Data Protection Law In Respect of Information Technology Enabled Services (ITES)India started liberalizing its economy in the 1990’s and since then a huge upsurge in the IT business process outsourcing may be witnessed. Financial, educational, legal, marketing, healthcare, telecommunication, banking etc are only some of the services being outsourced into India. This upsurge of outsourcing of ITES into India in the recent past may be attributed to the large English-speaking unemployed populace, cheap labour, enterprising and hardworking nature of the people etc. Statistics have shown that the outsourcing industry is one of the biggest sources of employment. In a span of four years, the number of people working in call centers in the country supporting international industries has risen from 42,000 to 3,50,000. Exports were worth $5.2 billion in 2004-2005 and are expected to grow over 40% this fiscal year. US is currently the biggest investor in Indian ITES, taking advantage of cheap labour costs. Statistics indicate that software engineers with two-years experience in India are being paid about 1/5th of an equivalent US employee.Concerns about adequacy of lawBPO FraudsWith globalization and increasing BPO industry in India, protection of data warrants legislation. There are reasons for this. Every individual consumer of the BPO Industry would expect different levels of privacy from the employees who handle personal data. But there have been situations in the recent past where employees or systems have given away the personal information of customers to third parties without prior consent. So other countries providing BPO business to India expect the Indian government and BPO organizations to take measures for data protection. Countries with data protection law have guidelines that call for data protection law in the country with whom they are transacting.For instance, in, the European Union countries according to the latest guidelines, they will cease to part with data, which are considered the subject matter of protection to any third country unless such other country has a similar law on data protection. One of the essential features of any data protection law would be to prevent the flow of data to non-complying countries and such a provision when implemented may result in a loss of "Data Processing" business to some of the Indian companies.In the recent past, concerns have been raised both within the country as well as by customers abroad regarding the adequacy of data protection and privacy laws in the country. A few incidents have questioned the Indian data protection and privacy standards and have left the outsourcing industry embarrassed. In June 2005, ‘The Sun’ newspaper claimed that one of its journalists bought personal details including passwords, addresses and passport data from a Delhi IT worker for £4.25 each. Earlier BPO frauds in India include New York-based Citibank accounts being looted from a BPO in Pune and a call-center employee in Bangalore peddling credit card information to fraudsters who stole US$398,000 from British bank accounts.UK's Channel 4 TV station ran broadcast footage of a sting operation exposing middlemen hawking the financial data of 200,000 UK citizens. The documentary has prompted Britain's Information Commissioner's Office to examine the security of personal financial data at Indian call centers.In the absence of data protection laws, the kind of work that would be outsourced to India in the future would be limited. The effect of this can be very well seen in the health-care BPO business, which is estimated to be worth close to $45 billion. Lack of data protection laws have left Indian BPO outfits still stagnating in the lower end of the value chain, doing work like billing, insurance claims processing and of course transcription. Besides healthcare, players in the retail financial sector are also affected. Financial offshoring from banks is limited because of statutory compliance requirements and data privacy laws protecting sensitive financial information in accounts. In the Human Resource (HR) domain, there are many restrictions on sharing of personal information. In the medical domain, patient history needs to be protected. In credit card transactions, identity theft could be an issue and needs to be protected. Companies in the banking, financial services and insurance (BFSI) sector and healthcare have excluded applications/processes which use sensitive information from their portfolio for offshoring till they are comfortable about the data protection laws prevalent in the supplier country.Since there is lack of data protection laws in India, Indian BPO outfits are trying to deal with the issue by attempting to adhere to major US and European regulations. MNCs have to comply with foreign Regulations so that they don’t lose on their international partners. There are problems involved in this. Efforts by individual companies may not count for much if companies rule out India as a BPO destination in the first place in the absence of data protection law.Today, the largest portion of BPO work coming to India is low-end call centre and data processing work. If India has to exploit the full potential of the outsourcing opportunity, then we have to move up the value chain. Outsourced work in Intellectual Property Rights (IPR)-intensive areas such as clinical research, engineering design and legal research is the way ahead for Indian BPO companies. The move up the value chain cannot happen without stringent laws. Further, weak laws would act as deterrents for FDI, global business and the establishment of research and development parks in the pharmaceutical industry.Looking to the above scenario, we can say that for India to achieve heights in BPO industry stringent laws for data protection and intellectual property rights have to be made. . Thus, a law on data protection on India must address the following Constitutional issues on a "priority basis" before any statutory enactment procedure is set into motion:(1) Privacy rights of interested persons in real space and cyber space.(2) Mandates of freedom of information U/A 19 (1) (a).(3) Mandates of right to know of people at large U/A 21.Once the data protection rules are enforced in India, companies outsourcing to India are unlikely to dismantle the systems they have in place straightaway, and move data more freely to India. Hence ,the need for data protection laws would win over the confidence of international business partners; protect abuse of information; protection of privacy and personal rights of individuals would be ensured; there would be more FDI inflows, global business and the establishment of research and development parks in the pharmaceutical industry & impetus to the sector of e-Commerce at national and international levels would be provided.Data protection law in India (Present status):-Data Protection law in India is included in the Act under specific provisions. Both civil and criminal liabilities are imposed for violation of data protection.(1) Section 43 deals with penalties for damage to computer, computer system etc.(2) Section 65 deals with tampering with computer source documents.(3) Section 66 deals with hacking with computer system.(4) Section 72 deals with penalty for bsignNow of confidentiality and privacy. Call centers can be included in the definition of ‘intermediary’and a ‘network service provider’ and can be penalized under this section.These developments have put the Indian government under pressure to enact more stringent data protection laws in the country in order to protect the lucrative Indian outsourcing industry. In order to use IT as a tool for socio-economic development, employment generation and to consolidate India’s position as a major player in the IT sector,amendments to the IT Act, 2000 have been approved by the cabinet and are due to be tabled in the winter session of the Parliament.Proposed amendments:-The amendments relate to the following[22]:(i) Proposal at Sec. 43 (2) related to handling of sensitive personal data or information with reasonable security practices and procedures.(ii) Gradation of severity of computer related offences under Section 66, committed dishonestly or fraudulently and punishment thereof.(iii) Proposed additional Section 72 (2) for bsignNow of confidentiality with intent to cause injury to a subscriber.It is hoped that these amendments will strengthen the law to suffice the need.Data Protection Laws In Order To Invite ‘Data Controllers’.There has been a strong opinion that if India strengthens its data protection law, it can attract multi-national corporations to India. India can be home to such corporations than a mere supplier of services.In fact, there is an argument that the EU’s data protection law is sufficient to protect the privacy of its people and thus lack of strong protection under Indian law is not a hindrance to the outsourcing industry. To enumerate, consider a company established in EU (called the ‘data controller’) and the supplier of call center services (‘data processor’) in India. If the data processor makes any mistake in the processing of personal data or there are instances of data theft, then the data controller in the EU can be made liable for the consequences. The Indian data processor is not in control of personal data and can only process data under the instructions of the data controller. Thus if a person in EU wants to exercise rights of access and retrieve personal data, the data controller has to retrieve it from the data processor, irrespective of where the data processor is located. Thus a strong data protection law is needed not only to reinforce the image of the Indian outsourcing industry but also to invite multi-national corporations to establish their corporate offices here.Data Protection And TelemarketingIndia is faced with a new phenomenon-telemarketing. This is facilitated, to a large extent, by the widespread use of mobile telephones. Telemarketing executives, now said to be available for as low as US $70 per month, process information about individuals for direct marketing. This interrupts the peace of an individual and conduct of work. There is a violation of privacy caused by such calls who, on behalf of banks, mobile phone companies, financial institutions etc. offer various schemes. The right to privacy has been read into Article 21, Constitution of India, but this has not afforded enough protection. A PIL against several banks and mobile phone service providers is pending before the Supreme Court alleging inter alia that the right to privacy has been infringed.The EC Directive confers certain rights on the people and this includes the right to prevent processing for direct marketing. Thus, a data controller is required not to process information about individuals for direct marketing if an individual asks them not to. So individuals have the right to stop unwanted marketing offers. It would be highly beneficial that data protection law in India also includes such a right to prevent unsolicited marketing offers and protect the privacy of the people.Data Protection With Regard To Governance And PeopleThe Preamble to the Act specifies that, the IT Act 2000, inter alia, will facilitate electronic filing of documents with the Government agencies. It seeks to promote efficient delivery of Government services by means of reliable electronic records. Stringent data protection laws will thus help the Government to protect the interests of its people.Data protection law is necessary to provide protection to the privacy rights of people and to hold cyber criminals responsible for their wrongful acts. Data protection law is not about keeping personal information secret. It is about creating a trusted framework for collection, exchange and use of personal data in commercial and governmental contexts. It is to permit and facilitate the commercial and governmental use of personal data.The Data Security Council of India (DSCI) and Department of Information Technology(DIT) must also rejuvenate its efforts in this regard on the similar lines. However, the best solution can come from good legislative provisions along with suitable public and employee awareness. It is high time that we must pay attention to Data Security in India. Cyber Security in India is missing and the same requires rejuvenation. When even PMO's cyber security is compromised for many months we must at least now wake up. Data bsignNowes and cyber crimes in India cannot be reduced until we make strong cyber laws. We cannot do so by mere declaring a cat as a tiger. Cyber law of India must also be supported by sound cyber security and effective cyber forensics.Indian companies in the IT and BPO sectors handle and have access to all kinds of sensitive and personal data of individuals across the world, including their credit card details, financial information and even their medical history. These Companies store confidential data and information in electronic form and this could be vulnerable in the hands of their employees. It is often misused by unsurplous elements among them. There have been instances of security bsignNowes and data leakages in high profile Indian companies. The recent incidents of data thefts in the BPO industry have raised concerns about data privacy.There is no express legislation in India dealing with data protection. Although the Personal Data Protection Bill was introduced in Parliament in 2006, it is yet to see the light of day. The bill seems to proceed on the general framework of the European Union Data Privacy Directive, 1996. It follows a comprehensive model with the bill aiming to govern the collection, processing and distribution of personal data. It is important to note that the applicability of the bill is limited to ‘personal data’ as defined in Clause 2 of the bill.The bill applies both to government as well as private enterprises engaged in data functions. There is a provision for the appointment of, “Data Controllers”, who have general superintendence and adjudicatory jurisdiction over subjects covered by the bill. It also provides that penal sanctions may be imposed on offenders in addition to compensation for damages to victims.The stringency of data protection law, whether the prevailing law will suffice such needs, whether the proposed amendments are a welcome measure, whether India needs a separate legislation for data protection etc are questions which require an in-depth analysis of the prevailing circumstances and a comparative study with laws of other countries. There is no consensus among the experts regarding these issues. These issues are not in the purview of this write-up. But there can be no doubt about the importance of data protection law in the contemporary IT scenario and are not disputable.
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What are the latest topics for research papers on cryptography?
what are the latest topics for research papers on cryptography ? You can use any of the research paper as reference for latest topics in Cryptography: Source: Security, Cryptography, and Privacy200 PublicationsAd Injection at Scale: Assessing Deceptive Advertisement ModificationsKurt Thomas, Elie Bursztein, Chris Grier, Grant Ho, Nav Jagpal, Alexandros Kapravelos, Damon McCoy, Antonio Nappa, Vern Paxson, Paul Pearce, Niels Provos, Moheeb Abu RajabProceedings of the IEEE Symposium on Security and Privacy (2015)Adding Third-Party Authentication to Open edX: A Case StudyJohn Cox, Pavel SimakovProceedings of the Second (2015) ACM Conference on Learn...
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How do companies lose customers?
OYO Rooms.They are absolutely irresponsible and insensitive to their customers.This incident happened recently in May of this year. I had to go to Delhi for a one day event for which I booked OYO rooms. In order to have a good stay, I picked one of the costliest hotels shown on their app, Hotel Connaught Mews. They seemed very friendly and prompt before the stay by sending all the confirmation emails and messages.Upon arrival at Delhi, I proceeded to the Hotel. It was situated at Connaught Place(CP), supposedly one of the busiest places in Delhi. Despite using navigation it was pretty hard to locate the hotel. It was situated in a stinky alley behind the Embassy of Spain(First Red flag). The Hotel looked very shady and creepy and had no OYO Boards hanging (which they are supposed to have for identification).This was how the entrance looked. No prominent board to indicate even the name of the hotel. I had to go and confirm the name of the hotel before sending my cab off.Upon signNowing the reception, there was nobody to attend for a span of full 10 minutes(Second Red Flag). After 10 minutes, a guy arrived and verified the booking and took the payment. OYO rooms have a bunch of useless people stationed at hotels covered by them for “Customer service”. Those guys are brutes and have no idea what that means. I had to rush for a meeting in about 30 mins. So i requested him for a simple lunch to be given quickly. I went to my allotted room. The corridors leading to the room were stinking again as they were stacked up with stained beddings to be put for laundry. Despite waiting for 20 mins , no food arrived. I couldn’t even call anyone from my room. The phone had no number list attached. Just a plain phone. How dumb!I had to walk down and enquire about the lunch for which the staff replied arrogantly saying it would take another 20 - 30 mins. I was irritated by then. I requested a simple lunch and specifically insisted the guy to give it to me quickly. I shouted at the guy sitting there. He DID NOT give a damn! When i said i shall complain to OYO, his body language kind of meant,”Go ahead”. (Now i know why he meant it). I was getting late and left without eating any thing.I finished my meeting and and returned that night back to the hotel. I got to see their washrooms only then. The mirrors were rusted. The shower tap just came off when i tried to use it. PATHETIC!The night seemed very disturbed and creepy. People were constantly howling and running around in the corridors. The next day morning, I just had enough of this place and decided to leave it ASAP. I thought i could get it sorted with OYO.I then immediately took to their app and gave my feedback stating all the issues and claiming that i wanted a refund. I wouldn’t have cared much had it been a cheaper hotel. I specifically picked a costly hotel to make my stay experience superior. Despite waiting for 2 days i received no response except the system generated ones. I then tried to call their “Customer Care” number regarding the issue and refund. They just play nice music and the call ends. Not once . Not twice. I tried seven times. The eighth time a person picked to whom i explained the whole thing and even indicated my reviews. The guy said his team would look into it and so on. Again after the call, no response for 2 days. It was disgusting. Finally, after wading through their amazing “Customer Care” system, a so called senior guy spoke to me. I had to explain the whole thing again. He then started arguing that no refund is possible as you have completed your stay and any issues faced must have been reported during the stay.When i choose a hotel or any amenity of higher cost, It is beyond just the stay. It is for the Experience. Also I do not book a hotel in a different city for time pass. I have an agenda to complete in the place which is why i leave the hassle of booking and other formalities to a third party(like OYO).The guy on phone argued for 15 mins that he cant go beyond his policy and that i should have reported the issue during the stay. Really??. I come to a place for one day and instead of minding my work i sit and keep reporting my problems and keep jumping hotels. I suggest they change their policy to reporting issues even before the stay. Absolutely absurd. Finally after his argument he said he could give me 500 units of OYO cash to my OYO Wallet(Money in the OYO Wallet isn’t even money. Just units that will get cut in the next booking). I insisted on transferring the call to someone higher which he refused to. I declined the 500.People are not beggars to use the app that they refund peanuts.I suggest they change their “Customer Care” unit to “Customer Dont-Care”. They have no sense of logic nor patience to listen to the customer. All they are trained is to repeat the same set of statements again and again.OYO has turned out to be an absolute piece of crap in the realm of current day startups. If they do not revamp their structure and attitude (and of course policies), they are bound to collapse in the near future.
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