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welcome to the printing and distribution center of the California Employment Development Department I'm Laurie levy deputy director here at EDD and this is where we print sort and Mail upwards of more than 200,000 unemployment insurance checks a day to people who have lost their jobs at the height of the recession we've paid out more than eighty million dollars a day in these valuable benefits money that is critical to you your family and to your local community we know how important it is that you get these benefits on time about every two weeks during the course of your unemployment and there's something you can do to help us reach that goal make sure you fill out your continued claim form completely and correctly before you mail it every day EDD receives stacks and stacks of continued claim forms in the mail we rely on technology to help us get these claim forms open scanned and processed as quickly as possible yet every day upwards of thirty percent of the forms arrive incomplete or including some kind of error that slows down the process and can cause your claim form to be routed back to a representative for further follow-up and clarification from you delaying the issuance of your check to help us all avoid such delays we've developed a tip sheet for you with some important do's and don'ts of filling out the continue claim form you can find this summary tip sheet on the unemployment section of our EDD website at WWDC a govt hopefully will be helpful for you to have it handy when you fill out your form you can also refer to your handbook a guide to benefits and employment services for an explanation of each question on the claim form the handbook was sent to you after Edie processed your application and an internet copy can be found on our EDD website within about 10 days of EDD processing your application for UI benefits you will receive your first claim form which you will need to fill out and return to us you must meet all eligibility requirements and only then will your first benefit check be issued along with another continue claim form you must complete and submit a continued claim form every two weeks now let's look at tip number one for filling out your form be sure to use only blue or black ink no pencils are pink or red ink because those are difficult for our scanners to read tip number two mark the answers by completely filling in the box it's hard for our scanners to read an X or a checkmark and tip number three be sure to answer every question a lot of people skip a question and that requires us to send you another form to fill out which delays your benefits now the first question asks if you were sick or injured during the dates listed at the top of the row if your answer is yes mark the number of days you were sick or injured the law requires you to be well enough to work every day in order to receive benefits so we must reduce your benefits 1/7 for each day you cannot work the second question asks was there any reason other than sickness or injury that you could not have accepted full-time work each workday you must remain ready and willing to accept work that matches your skills and background if you do mark yes then you could be determined ineligible to receive benefits for that week in which the conflict prevented you from being ready to accept a job for the third question you must tell us if you looked for work during the dates listed at the top of the row you can look for work in a number of ways such as over the phone or on the internet follow the instructions you received on your notice of unemployment insurance award and if the box under question number three is marked with an X like for those claiming fed at extension benefits then you must complete section B on the back of the claim form and tell us some details about your work search union members should follow instructions provided by their Union question four asks if you've refused any work during the dates listed at the top of the row if you did refuse work then you will be scheduled for a follow-up phone interview to determine your continued eligibility for benefits the next question refers to any school or training attended answer yes only if you began attending school or training during the dates listed at the top of the form after that answer yes only when a new term begins or you start new classes during one of the weeks since attendance in school or training during your available work time may affect your eligibility for benefits a phone interview will be scheduled to determine your continued eligibility question 6 asks if you worked or earned money in the 2-week period if you did then you have to complete sections a and B directly below all hours worked and your gross wages monies earned before taxes must be reported in the week you actually worked regardless of when the paycheck is received all earnings must be reported even if the source of income is something like back pay holiday pay severance pay or workers compensation in this example let's say you work five hours on Sunday four hours on Tuesday and three hours on Friday that week and the hourly rate of pay was ten dollars twelve hours times ten dollars per hour equals one hundred and twenty dollars one hundred and twenty dollars is the earnings amount you would post in item six a you would also fill those hours in under item 6b along with the name and complete mailing address of the employer you worked for in this case Friday was a last day of work with the employer because that was the end of the work available so you would fill in that information on the form as well however if you are still working for that employer you would fill in still working full-time or still working part-time if you report working 40 hours or more or noted here still working full time you will not be mailed a subsequent claim form if you then become unemployed or your hours are reduced you will need to reopen your claim and you can find out more about that on edy DS website if you fill in still working part-time you still may be able to receive some unemployment benefits even if your earnings are higher than your weekly benefit amount just report your gross wages money's earned before taxes and EDD will figure the amount to deduct from your benefits for question number seven tell us if you would like to have federal income tax withheld for the weeks on the claim form this can be selected or not on each 2-week claim form remember unemployment benefits are taxable income and for question number eight if you had a change of mailing address or phone number mark this block and complete section D on the back of the form you must report a change of mailing address to avoid delay in receiving your benefit checks now the next tip don't forget to sign the form and keep your signature within the space provided many times signatures accidentally mark question number seven or number eight which could result in the scanner marking those answers as yes this could result in a delay and reduction in your payment after providing your signature in the space provided then carefully remove the perforated portions of the form fold it only where it was folded when you received it insert the form into the provided envelope and make sure the EDD address appears in the envelope window do not send the form to any other address or send via overnight mail as this could delay your payment also please don't include any other forms or correspondence with the continued claim form we understand you may have questions or concerns you want to share about your claim we strongly encourage you to submit your questions to us online by using the contact us feature on our website if you have any questions on forms or correspondence contact EDD will give you some contact information in a moment finally make sure you complete and mail in the continued claim form on the date shown on the front of the form benefits cannot be paid until a properly completed and signed form is submitted do not mail the claim form early the check will not be processed you will be mailed a duplicate claim form to be completed and mailed again which will delay your check also do not mail the claim form late if you mail it more than 14 days after the mail date listed at the top of the form we will have to do a follow-up phone interview with you to determine why again this can result in a delay or maybe even denial of your benefits we are happy to report that despite the unprecedented volume of unemployment claim EDD is processing a vast majority of our customers are receiving their valuable benefits on time we are working very hard to continue to meet that goal and hope this video will help make you an active partner in that effort if you need to contact us you can access our website at WWE TV CA govt for more information use the contact us and ask a TV feature on our website and submit a question about unemployment insurance or you can call toll-free at you