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FAQs
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What is the biggest scam you’ve ever seen?
Personally? I have two.I used to work for a Home Depot store. I sold lumber and building materials, which means insulation, drywall, roofing, fencing, ladders and masonry products. Quite a bit of my business was in special-order products.We sold a customer two pallets of special order shingles. We had never sold this model of shingle to anyone before. The manufacturer brought them to us on Friday and we called the customer. “My contractor will be there on Monday.”On Saturday, someone showed up in the returns line with a bundle of these shingles. “I bought these and don’t need them, so I bro...
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Why documentation is necessary?
Let me answer this question in a funny way.Once a Doctor was travelling by train from Bangaluru to Trivandrum! When the train started, He was traveling alone in the AC-I coupe.Some time later, a Beautiful lady came and sat in the opposite berth! Doctor was pleasantly happy.The lady kept smiling at him.This made him even more happy…Then she went and sat next to him....he was bubbling with joyShe then leaned towards him and whispered in his ear...*"Hand over all your cash, cards and mobile phone to me , else I will shout loudly and tell everybody that you are harassing and misbehaving with me...
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What are the most common mistakes first time entrepreneurs make?
This is like magic. Thank you. Finally a question made for me. I don't even need a belt to fit this question around my waist. First, I have some credentials. I've failed at 17 businesses. I've succeeded at a few. But failed at most. I've also run a $125 million venture capital firm and I'm currently invested in about 30 companies, many of which I advise or on the board, etc. Oh, one thing before I answer the question: the companies that NEVER call me are always the ones that are doing the best. I made lots of mistakes as a first time entrepreneur. In every possible way. And I see a lot of those mistakes repeated in companies I'm invested in. I keep telling myself to remember these. Maybe this answer will be a good way for me to remember. Note: these are MISTAKES. So they are like double negatives. A) START YOUR BUSINESS WHEN YOU ARE BROKE Don't start a company if you're broke. This is not the same as "having no money". If you are fine staying on the floor of a friend's house and living on nothing then you are not quite broke. You have food and shelter. But if you have kids and a wife and a mortgage, etc (the other extreme) don't go broke and start a business. When I started my first business, I stayed at my full time job for 18 MONTHS before I left to become CEO of my startup full-time. We had 12 employees by then and almost as many clients. In other words, I knew I could replace my salary and still pay my employees for at least six months even if everything went down hill. Which leads me to.... B) IF YOU ONLY HAVE MONEY TO LAST YOU SIX MONTHS THEN YOU ARE ALREADY OUT OF BUSINESS I was on the board of a company once and when I read the monthly financials I realized the burn (the monthly loss in cash) was such that we would run out of money in six months. I called the other board members. They hadn't even looked at the financials. I called the CEO. He said, "but we have six months!" This is really really important: if you have six months, IT IS ALREADY SIX MONTHS FROM NOW. What that means is: no matter what you do: you will not be able to raise the money, do the legal, find the customers, do the work, get paid, or whatever you need to do - in six months time. You are the walking dead and you don't know it. Here's what we did. I called an emergency board meeting. We explained the situation to the CEO. He refused to believe it. I called him separately and gave him ten different examples. He finally got it. We fired a lot of people to reduce the burn. Somehow it didn't reduce enough. We hired a bank. We went to all the usual players. Everyone said no about buying us. They all were waiting for us to die. And then they would scrape us up for nothing. Finally, someone bought us for a good amount 2x what we put in a few months ago. I don't know why did it. I just thank god they did. The CEO, who didn't even realize he was going to go broke, made $6 million and moved to another country. We officially sold the company the day before the company was going to run out of money. Six months after that first phone call to the day. C) SMOKE CRACK We have a cognitive bias to think that our own ideas are great ideas. It's hard to admit that they won't work. Profits are the purifier of a business. That's the best way you can tell you have a good idea. If people give you SO MUCH money that you have money left over. Revenues are the next bests thing after profits. And users are the next best thing after that. If you are having trouble with any of the above three and this situation lasts more than a few months then you are smoking crack. You have to come up with a better idea. This doesn't apply to biotech or scientific companies that need to raise a lot of money. But it applies to every other business. D) UNDER PROMISE AND OVER DELIVER Yes, this is a MISTAKE first-time entrepreneurs make. Your competition is over-promising. Here's what you can go wrong if you under-promise and over-deliver. First off, anyone who over-promises is going to win the business. They might do a bad job but possession is 9/10 the law. They have the client and they can do things to fix the relationship. Second, you might under promise and UNDER deliver. Then you're just a bad vendor and they will eventually switch to someone else. What's the solution? One thing: Over promise....and over deliver. Now you're amazing. And the client is there forever. E) DON'T COMMUNICATE Here's the magic rule: talk to a new customer every day for 100 days. It doesn't matter what you talk about. Just call them and say, "how's it going?" Some customers might look at this and say, "I don't want to hear from my vendor for 100 days in a rule." They are lying. They do. And they don't know it. This is often called, "following up". As soon as you meet a potential customer, have an entire system in place to follow up. As soon as you deliver a proposal, follow up, as soon as you deliver a product, follow up. Even when you are in the middle of completing a project, follow up. FOLLOW UP You call and just say, "I always want to make sure I'm doing my best for you. Is all ok?" And then listen. And then say good-bye so you don't waste their time. Do that and you have a client for life. Trust me trust me trust me. F) HIRING PEOPLE Most startups don't need to hire that many people. Like, don't hire a secretary. Or a head of HR. Or even a head of sales. If you're the CEO, then you are the head of sales, the project manager, the secretary, and the head of HR. Wait, in each case, until you absolutely overwhelmed before you start hiring people. Once you hire someone there is a world of S**& that you have to deal with. Personalities, fights, politics, disagreements, gossip, etc. And, the most basic - they might do a bad job. A worse job than you would do because you are the OWNER and they are not. By the way, being overwhelmed is a good thing. It means you have revenues, profits, or users. Then you are allowed to hire people. The best business I've ever started is when there was only one other person besides me. We started our first product for $2000. We sold eight months later for $10,000,000. We outsourced almost the entire business (by the way, the one bad thing about this is that Google wouldn't buy us because of this). It's not as good as it sounds. I'm an idiot and lost a good chunk of the money later. But at least I didn't hire anyone. G) CLEAR ROLES A lot of partnerships fail because there are no clear roles defined. Like, the two partners are "co-CEOs" so nobody knows who to talk to. This is BS. There have to be clear rules. I have a lot of examples. I'll give one I'm dealing with right now. These are the roles of the founders: one person is a scientist - he makes the product. one person is an accountant - he does the books one person is a good business guy and has been involved in startups - he makes the deals and finds partnerships one person is good at raising money - he raises money and I forget who is CEO. One of them. It doesn't matter. Each is the final world on what he is good at. You can even divide up equity equally according to categories like this (and so some people might fit into more than one category so they get more equity): - made product - raised money - made sales - manages people - had the idea That's a sample. Not every business is structured so neatly but many are. When I was in a business where we did not have clear rules over who made the final decision, it was a mess. We ended up selling that company but now NONE of the original partners speak to each other anymore. We got lucky we sold that one. H) DON'T TEST If you have a product idea, and you love it, and all your friends tell you its great, don't forget to test. Let's say your product is "protein water" - clear water that has zero calories and 30 grams of protein. BAM! Seems like an amazing idea. Put a Facebook ad up, with the design of the water bottle and say, "30g PROTEIN WATER". Simply see if people click. If noboody clicks, then you have a bad idea. If a lot of people click, then it's a great idea. This is one example. But this is a very important side-rule that most people don't believe: GOOD ENTREPRENEURS ARE RISK-ADVERSE Before you risk, test. Before you leave your job, have customers. Before you hire people, have money in the bank. Before you even create you product, test it. Smart people test. Smart people don't take risks. I) WORRYING ABOUT STUFF YOU DON'T HAVE TO WORRY ABOUT Too many people think they have to hire lawyers and accountants and make a logo before they even start their company. Don't do BS stuff. Start your company, make your product, see if people want it, repeat. That's it. One company I don't think I even incorporated until they day before I sold it. Don't have too many meetings. Don't debate forever your list of values. Or your marketing slogan. If you make something people want, then the sale is easy, and you have a company. Period. No matter what your slogan is. So many people ask: but should we be an "S" Corp in Delaware. I don't care. It has nothing to do with how much money you will make. Believe in your product. Believe in helping your customers. Believe you can do it cheaply and always over-deliver and (repeating) HELP. Be risk-averse. Hold onto your money. I can throw some stuff in here about don't get bad investors but that's really a different topic. If you avoid all the mistakes above, then you will have a good shot at having a good business. Trust me on this. I've seen a thousand businesses. You will have a good one if you follow the above ideas (or I should say, avoid the above mistakes). Oh, one more. J) HAVE SEX WITH EMPLOYEES This is a really bad idea. Employees are there to help you get customers, deliver to customers, follow up with customers, and handle the running of your business. Once you start having sex with them, all sorts of bad things happen. I'm not even kidding here. You might fall in love with them. You might have to deal with legal stuff. Other employees might get upset. And once one employee gets upset, that "upset-ness" spreads like a disease. Whenever an employee gossips badly about you, you have to fire them or the disease spreads. This is what starts to happen once you start having sex with employees. I've seen great startups totally blow it because of this. Don't do it. ----- There's a lot of other things that can go wrong, but this is the top. For instance, did you know its important to have a great relationship with your landlord? How come? Because he has to approve if you sell your company. Because suddenly he has a new tenant. But this is a small thing. There are many small things. Running a business is hard. These are the top 10 out of 100 (or 1000) mistakes I have seen. Good luck. And, seriously, don't do what I would do.
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What was it like working on the original iPhone project (codenamed Project Purple)?
I wrote about 6% of the Mac OS X kernel, by lines of code, over a period of 8 years. That’s about 100,000 lines of code a year.This is the same kernel for iOS.I didn’t get read in on Purple until late in the game, but I was informally read in before that, because I was a pretty awesome kernel debugger, and the kernel needs debugged a lot when you are doing a bring-up.At some point you just have to wing it, because it’s more important to ship product than it is to be overly anal about secrecy.So I got taken into areas where there were black cloths everywhere. If you ever work at Apple, black cloths are how they cover secret projects; you pretend not to see them; it’s a kind of willful ignorance. I only got to see the machine doing the remote debugging, not the target — but it was obviously an ARM based system. If you want a clever halloween costume for Apple, buy a black sheet, cut eye holes, and go as a “secret project”.When you finally got read in, you signed an NDA that let you see the NDA that had the code name on it. You couldn’t see the code name, until you agreed not to discuss the code name.Another thing that Apple does is they give different code names to different groups; in other words you may be working on the same project as someone else, and not actually know it. Or be allowed to discuss it.After the read in, you got access to the “secret lab”. That’s a lab inside the main lab. You may have access to the regular lab, but not the “secret lab”. You didn’t really get to see the form factor, because when you are doing the initial work, it’s all prototypes on plexiglass.Oh… and the special cables you used to talk to the pre-production units… they were actually Purple.P.S.: if you care, you can pretty much figure out what any secret project is. And no, I’m not going to disclose how you do it, but really? Trivially easy.
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How can I learn enterprise and B2B sales, as an engineer?
Learning enterprise/B2B sales is not easy but is certainly possible. It feels great to win deals and influence people. I certainly wish you and your startup the best, and I've put forth in this post my best effort to help.I've sold millions of social/mobile technology to F500 and managed lead generation and inside sales teams. Over the years I've read books, listened to experts, and learned along the way. My 3 favorite resources at the moment are:1) Interview from Kris Duggan (founder of Badgeville) about getting your first 10 customers and scaling sales. Here's the link: Alchemist Media LLC. My summary is posted below.2) The book Predictable Revenue is about how Salesforce grew its first $100M in sales. My review is featured on the author's blog: A Detailed Review/Summary Of "Predictable Revenue" - Predictable Revenue.3) Anthony Robbins' Sales tapes called "The Power of Influence." Amazing tapes and program based on interviews with the top salespeople in the world. Based on #1 above, I wrote a summary and took notes from Kris Duggan's interview below. Here's the link again: Alchemist Media LLC. His 5 step process is:1 - Define MessageThere are many misconceptions with sales, such as it is "attacking" or involves lots of phone calls or special skills of relationship-building, etc.Kris thinks of sales like a conveyor belt or like operations management, very predictable.Investors look for traction, users, and revenue.Ask yourself first: what's your message? What's the pain?Great example: he identified Badgeville's pain as a substantial need. Brands had no way of getting a "social lift" on Facebook, and his benefit is a 30-100% lift.Ask yourself: would I buy this product myself? Ask questions to customers such as: Why do u like us? Where do you see us taking you in 6 months? 1 year?2 - Define your Target MarketWho are the 50 most relevant companies for targeting? Get a list of 500 or 5,000 and refine them to most qualifying characteristics.What are 3 or 4 characteristics of the 50? What do they have in common? (For instance, they all have an iPhone? They all don't like social gaming?)Get specific to get high close rates. Look at and filter your target market by: market segment, industry, growth rate, title of decision maker, etc. (whatever is relevant to your business)Then identify the best way to signNow out. Is it Adsense, knocking on doors, flyers in newspapers? Always push for a yes or no, very important.Use odesk for outsourcing menial tasks like writing a script to find Foursquare check-ins.3 - Communicate the MessageSend simple emails to set a 20-30 minute call.Email subject: "Bob, about [pain point]" Kris' first batch of 500 emails achieved a 20% email to meeting rate and a 10% meeting to close rate (for Badgeville).Always ascertain: Why did they say "no?"Collect all data.Push for an answer until a reasonable 'no' is obtained. Don't accept "I don't have time" or "I'm still thinking about it" or similar.Make sure you devote time to prospecting and closing, schedule both.4 - Listen, Don't SellThink of sales as "I have some alien technology that I found in my backyard and I want to show you, and since you're the expert, I want to show you and just get your feedback." This is very good and will take away sounding too "salesy."At every meeting, you should ask questions and learn something you didn't know.Don't sell free pilots!!Regarding pricing, ask customers: wow would you determine value? Be firm on pricing.Ask your prospect: is your company an early adopter?5 - Closing DealsAsk questions! Always use a one-page agreement that includes a link to terms and conditions.Call your agreement a "purchase letter" not a contract.Is there urgency? You must establish urgency. The urgency Kris used as an example that he created once was "Last chance for you to sign up and get announced in our TechCrunch article as early adopter and innovative company."Document all conversations via email after meetings.Say "no" during sales process. Have the mentality: "I'll do some stuff if you do some stuff."2 Goals: Signing deals and learning, listening, iterating your process, improving messaging, and creating a sales factory/machine.(Back to Casey Kerr)Sales is mainly 3 things:1) Being friendly, passionate, & having high-energy.2) Asking questions.3) Follow-up, follow-up, follow-up.Check out these links, watch the videos and books, and remember the 3 main things in sales, and you'll be successful. For more of the latest in sales, social marketing, and mobile apps, follow me on Twitter @drcaseykerr, Quora at Casey Kerr, at Casey Kerr | LinkedIn, or on Facebook Casey D. Kerr.about.me/caseykerr
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How can I boost the sale on my E-commerce website?
Whether you're a new business or have been in operation for many decades, getting more e-commerce earnings will benefit your company.Unfortunately, companies undergo plateaus and declines.These things happen, but do not get discouraged.If you are having trouble coming up with new tactics to get more customers and increase revenue, I will provide you with some pointers.Your previous methods could have worked at a stage, but the exact same old strategies could grow stale.It is essential your company is continually keeping up with new trends.Consumer customs have changed, particularly in the e-commerce market.As a marketing specialist, I have examined these trends and come up with a list of tips which will actually do the job.Here are the best 11 ways to generate more sales on your e-commerce website1. Target your Present clients:When companies have difficulty growing, they instantly think it's because they do not have enough clients.That is a frequent misconception, and thus don't leap to conclusions.Rather than focusing all of your effort on client acquisition, you need to enhance your customer retention plan.Add more items to their shopping cartsCreate more revenue Every Time they visit your Website2. Display icons which show your Website is trustworthy:Nobody will want to shop in your own e-commerce website if it seems sketchy or untrustworthy.Among the primary things you have to do is make sure your site is secure.3. Use video presentations:Consumers love vidoes.In fact, over half of the advertising experts throughout the globe say that video has the best return on investment compared to other advertising tactics.Websites which have videos can get the normal user to spend 88 percent more time on their webpages.Additionally, videos do as well as advertisements. That is how the e-commerce brand Robo generated $4.7 million in earnings running video advertisements.This makes an increase in participation as well as interest in whatever you're trying to sell.Videos resonate more with people, so it's very likely that they'll remember what they watched instead of simply reading about it.4. Use photos when you include customer testimonials:User testimonials and reviews are a terrific way to demonstrate proof of concept.However, a message from a nameless and faceless person isn't really that convincing.Require your reviews one step farther.Add a photo and include the individual's full name and name (if applicable to a product).5. Recognize your clients want to shop out of their cellular devicesJust because you have an e-commerce site doesn't mean you can assume your clients are shopping only from their computers.The reality is that people use mobile phones and tablet computers to shop online.Research shows 40% of mobile users have bought something online from their apparatus.Additionally, 63% of millennials shop in their phones.These numbers can't be discounted.Make sure your site is optimized for mobile devices.If your website isn't mobile friendly, it will turn potential sales off.For those without an optimized mobile site, it could be one of the reasons you are seeing a decline in sales.Make it a top priority on your to-do list.Something else you may consider is building a mobile app.All these reasons make things simpler for the customer.Enhancing the customer experience will help you get more sales and increase your revenue.Find a way to focus on what clients want.If your website, mobile site, and cellular application can provide these advantages, you won't have a problem getting more earnings.6- Provide more discounts:It might sound easy, although not enough businesses are offering discounts to their clients.If you are concerned about your profit margins, then simply use a promotion strategy that is as old as time.Jack up the bottom cost of every solution and then place it available.It is simple.7. Showcase your top selling items:Give your customers some leadership.Show them what folks are buying the most.I like it when websites incorporate a"best seller" class on the homepage.Perhaps not everyone browsing your website will know exactly what they're searching for.If your company sells a wide assortment of different goods, it may be overwhelming, especially to get a new customer.Whenever someone stumbles upon your website, they can get drawn to products that are popular.8- Ramp up promotions to the holidays:Specific events are a time when folks are seeking to store and spend more cash than on a normal day of this year.That's why I always tell e-commerce sites to actively promote holiday sales.You've got a little window of opportunity to get huge sales during these occasions.9. FOMO (fear of missing out)You've got to make a feeling of urgency when you're selling products on your e-commerce site.Tell your customers you've got a small number of things remaining even though that's not the case.Airlines do so all the time.Four from the 6 prices on this page show a limited quantity remaining.The lowest ticket price is for $303.20, however, there is just one ticket left at this price.This strategy can find a price sensitive customer (most people) to create an impulse buying decision.It produces a fear that if they do not buy it today, they'll end up spending more money afterwards.Another way to do this is by conducting flash sales.10. Accept different payment choices:You need to give people different options to pay for the merchandise and services on your site.If you merely accept Visa and MasterCard, you're alienating lots of possible customers.Make sure you have the capability to accept debit cards in addition to credit cards.Best Buy takes 6 distinct types of credit cards on their website.They also give clients the option of paying through PayPal.The very last thing you want is a customer who wants to make a buy but can't complete it as you do not take their primary payment method.Proceed to adapt to the new tendencies too.Alternative payment options such as Apple Pay are increasing in popularity too.In case you've got a cell application, customers can easily pay for items through Apple Pay with just a couple clicks.Making the checkout procedure as simple as possible will help you get more e-commerce earnings.11. Focus on your value proposition:What does the customer see when they access your website?Is it your contact number?Your company's mission statement?Those aren't powerful.Instead, place more emphasis on value.Tell your clients what separates your merchandise from similar items on the market.Conclusion:If sales have started to slow down or becoming stagnant, it's time to think of some creative and new ways to advertise products and services on your e-commerce site.As opposed to attempting to find new clients, focus your advertising efforts in your existing customer base.Make sure your website is protected so clients feel comfortable entering their personal information in addition to their credit card numbers.If you're currently using customer testimonials, that is fantastic.But if you would like to improve those reviews, add a photograph to them also.Offering lots of promotions and advertisements during special days of the year, like the holidays, can assist you to improve sales.Create a sense of urgency to lure customers to make an impulse buy.Do not forget about cellular users. At the minimum, your website has to be optimized for mobile devices.If you would like to go the extra mile, think about developing a mobile program.Promote your top selling items.Produce a unique and actionable value proposition.These tips will help you boost sales on your site.
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Is buying a contact list and cold calling prospects a viable marketing and sales strategy?
As for the first part of the question, I would never recommend buying a contact list, simply because there are other, better options available.Statistics say that a third of your contacts are going to change their job, telephone number or any other relevant data within a year, so even your own contact list is probably outdated if you don’t clean it regularly.Some even claim that data decay is 70% when it comes to B2B list, as they have much higher turnover rates. For such a clean and fresh list to be made, you would have to pay tons of money, and even then you wouldn’t be sure what exactly you are paying for.Autoklose comes with a 30-million database full of clean, verified, and regularly updated B2B leads.In other words, you won’t have to worry about your deliverability rate and the relevance of your outsignNow because you can filter leads from your industry, region, and use a number of different parameters to find the right leads for your offer.On the other hand, I would always opt for cold emailing before doing the actual cold calling. It takes from 5 to 15 touch points to actually bring your message to the recipient, so if you have the right message and aim it to the well-researched audience by email, you are more likely to get through their caller ID screening later.Emails which your contacts receive from you can serve as warm-up messages, which if nothing else, imprints your existence and purpose in the minds of your prospects.Sometimes, even that can be enough for a cold call to become a meeting or even a purchase, instead of the first minute “not interested” reply.Also, you can increase your chances of getting a response and landing a demo or meeting with the help of Autoklose’s new integration. We teamed up with Calendly, a powerful meeting scheduler, and added this feature to our Campaign Editor so that you can put a link to your calendar in your emails.This way your recipients can simply click on the link, check out your calendar, pick the available time slot that suits them, and book a meeting or demo. All that without having to email you back and forth.Streamlining scheduling can signNowly speed up your sales process.To learn more tips and tricks on how to use our new integration, sign up for the upcoming webinar How to speed up your sales cycle with automated scheduling, co-hosted by our CEO Shawn Finder, and David Rostan, VP of Sales and Marketing at Calendly.So, I’d really recommend cold emailing because all you really need for the start are valid contacts which you can then research and tailor your content to, and a tool which you can use to automate the whole process with – Autoklose for example.With the whole process being automated, you can wait for the replies and act upon them immediately.This way you will get more quality leads in a much shorter time and can continue to nurture them properly.To make your cold outsignNow as effective as possible, check out our blog post on how to overcome some of the most common challenges.
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Is anyone living in CoLive PGs in Bangalore? How good are these?
Hi everyone. I just wish to share my experience of staying at Colive Oasis near Manyata Tech Park. I stayed from mid March to June end this year. It was one of the most harrowing experiences I've had till date. Just wanted to share some points about my stay.1. I was researching for places to stay online and then came across Colive which had a really aesthetic website and the facilities offered seemed much better than the local PGs. I went to check out the place and even saw one of the empty rooms. A single room for 14k a month seemed alright. I paid a deposit of 4k to book my room on their website and then received a call from an agent, who I don't wish to name, let's call him X, who spoke very courteously to me and confirmed my check in date and time.2. However, when I went on the day of my check in, there was absolutely no one in the property. Mr.X who told me that he was coming. But 45 minutes later, he told me to take the keys from the housekeeping boy who was no where to be found. No meeting with the manager and bad check in procedure. After that day, the way in which X interacted with me completely changed - no more courteous behavior and he was avoiding calls whenever there was an issue.3. Now let me come to the experience of my actual stay. On multiple occasions, there was no running water in the property for 2-3 days. When we complained, a lot of excuses were made such as the motor broke or something of that sort and we had to live without any water. Sometimes arrangements after lots of pleading to the customer service , were made for drinking water which soon ran out and then we had to buy water. Even the housekeeping guy quit during this time and our place wasn't cleant for a couple of days and there was garbage all around. It wasn't hygienic at all to live in such conditions. Some temporary fixes were made and even after that, often the motor used to stop working randomly and we were without water and again the process used to repeat. Some of us living in the property created a whatsapp group and it wasn't uncommon to see messages on the group asking if running water was coming or not in the property. The washing machines on the property never worked and even after complaints, nothing changed. I would have left the property then itself, but there is this 2+1 month lock in period, so I was stuck.4. There is no dedicated manager or person on the property. Once you start staying, the behavior of the managers completely change. During my stay of 3.5 months, the property managers changed multiple times. Most of them didn't seem to care about your problems, and whenever you went with a problem, they were like 'we are helpless and can't do anything'. If the manager can't do anything, then who is supposed to resolve the issues ? Most of the managers behaved as local thugs, used foul language and at times it was best not to engage with them.5. Whenever we faced any issue, we were asked to raise it on the app. After raising any issue on the app, there was a response after 2 to 3 working days and that too something on the lines of - ' we'll look into the matter'. Once I raised an issue when we had no water as a 'emergency situation'. I received a call from an executive who spoke in an extremely rude manner with me that my complaint wasn't an emergency situation. Instead of offering any kind of assurance that my complaint would be resolved, he was shouting on the phone with me about the legitimacy of my complaint. Never ever have I had such experiences from any customer relationship executive/manager of any company.6. Even the checkout process is weird. Even though I raised a check out request through their website and they called me a week later to confirm the same, when I actually checked out, they didn't reflect it on their website/app and I received a bill for the next month and dues added for late payment.As a customer I think I'm entitled to feedback amd I hope no one goes through what I went through. I'm sure that my friends who stayed in my property will agree with me. I just wish that the management takes these issues more seriously. Thanks and have a great day.
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Flynn's resignation Monday came the same day that he was interviewed by FBI agents about the meeting — as part of Robert Mueller's probe of Russia's meddling in the US presidential election.
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