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the world is slowly coming back to normalcy there have been a huge challenge across the continents there's a lot of challenges but I think yes we can think differently innovatively you can make this world a much safer place to live so here's an introduction to voice violence also known as voice authentication which is a signal processing technology to verify the identity of the caller of the speaker or a customer or a citizen how do we use this as a affordable easy-to-use biometrics technology so my name is Avinash I work for Kaizen secure Moi's which is a part or a subsidiary of Kaizen technologies incorporated Edison New Jersey USA Kaizen technologies is close to us dollar twenty million turnover group we do IT services staffing training with the US government grants we do not have projects on product development and Kaizen secure voice is a focused software product company what we do here is to develop voice authentication technologies using X vector a vector new breed algorithms which can give very high accuracy with shorter transistor let's say 15 second net spoken length through various channels like you can call through a phone a smartphone Android app iOS app or you could be calling to a device like a laptop or a landline or a norm smart phone push-button phone which is not having an app on it so different channels customers can enroll and authenticate themselves so this presentation is about what are the various use cases how do we adopt voice biometrics what are the various benefits and the return on investment for voice authentication the classic three-point safety structure technology saw academician speak about blending two or more aspects of the safety structure number one what you are like the biometric aspect of voice or face what you have something like a QR code on an SMS from a hardware token given to you what you know is a secret username or a password or PIN so instead of just depending on user name password ideally you should blend one biometric layer to make it safer [Music] now few words in favor of fusion technologists say that at a specific stage of a transaction you must blend in two or more technologies banks and several large institutions are creating a basket of different technologies to be deployed at a sensitive stage of a transaction or at a specific continuous detection meet now which are the use cases which lend themselves very well to voice biometrics of course customer delight or experience management is a huge one where we do not want customers to experience frequent validation of frequent verification we can use voice verification to quickly prove their identity in 15 seconds and hand over to the COFF CRM records to the contact center exited fraud prevention foolproof recruitment wherein you can stop the personifications password reserve without any manual health no IT Help Desk require proof of life make the payment of pensions to retired senior citizens seamless with high accuracy prevention of proxy or ghost pensioners time and attendance marking so these are many use cases across industries so what exactly is voice biometrics this is a signal processing or a mathematical probability model using your voice quality I can prove the identity so number one there is an enrollment where we ask the customer for once in their lifetime to speak into the phone for about 35 seconds in which we extract the unique features of the voice and we store these features as a mathematical value we do not store the voice recording we mark each of these values and keep it in the database as a mathematical reference point this becomes your voice print next time when you call through any channel through an hopper for AVL's the live speech which is now 15 to 20 seconds that's picked up and compared to your original mathematical values of the database and then we give me a decision yes or no is it mr. John Doe mod with high accuracy about 98% non-invasive can be deployed across many channels so what are the unique strengths of Keisel voice biometrics solution you can speak in any language speak in English when you're enrolling yourself authenticate in Hindi or Dutch of French or German when you want to speak for authentication so no dependency of language to speak in any language use any text free text you can read a newspaper no compulsion to specifically repeat certain catch places what are our other strengths voice biometrics from Kaiser insecure words it's our own software product with our own intellectual property rights and freedoms it's available on floor models like Amazon Web Services Google Cloud and SEO it makes it easy for a SAS model or if you want on from us we can provide you that we comply to GDP abnormal spider slugs both very strong evolving regulations of locating where the focus is to protect and user theta we can give us these two tech solutions if you need we're absolutely agnostic on any database any platform in each other one of the most important needs which customer ask can we stop playback attacks yes we can stop play recognize switches can I take the voice of Miss right so I said and played back at an opportune time and ideas our PI square matrix identifies it stops this what are the new needs were from on more single sign-on both are evolving needs they're an additional layer of voice parameters can be given in conjunction with VMware or Citrix virtual desktop info which makes it much more safer for your employees to work from any location multi-factor authentication is a definite need across many industries where one biometric layer must be added in you addition to username and password no touch are contactless parametric's yes it is definitely very valid use case and then you have less carbon footprint because we don't need too much of time great power and half way these are some of our customers using it Deborah is a multi-country European telecom operator Larry track is India's online recruitment company who uses voice authentication to stop in personification of proxies yes RI is a us-based large security staffing company of altered real-time mapping of the resource availability payroll and ability to guarantee the availability of security cards at a specific desk without unmanned only hospital uses in Hyderabad India for don't touch biometrics mocking of their staff attendance through IVRS and as well as voice authentication to regional rural banks in India testing this on the testbed provided by Institute of development and research in banking technology we hope these will be converted into full-fledged production of VOCs thereby get into the groove of Indian banking singer finally as a conclusion let's look at who supports our cause who champions this new technology because voice biometrics is emerging technology it still needs the help of regulators like-minded organizations so champions for Kaizen secure voice in India it is IDR BT which is Institute for development and research in banking technology which is part of Reserve Bank of India the federal banker they have a test bed for FinTech forums and they help us the second is hate business agency Netherlands they have helped us launch few initiatives in Netherlands has also holland world startup factory it's again based in hague they are advising us how to comply to GDP our different norms and how to launch this across the ecosystem of organisations for Forbes Council this is a well known name in the USA Ashok Krishnaswamy our CEO based in Edison is a member of folks council and we receive a lot of support from organisations in pope's council new jersey tech council this is a ghana ecosystem which advises not of technology companies in new jersey state so all of them they help us further the cause of adoption of voice biometrics for different industry use cases and for different compliances thank you