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hello and welcome to be your I weekly I'm coyote Alliant it right after the MD CEO Bank of Industry it seemed office about a year ago he addressed the press conference where he more or less real down to his vision for the institution quite frankly a lot has happened between then and now in terms of execution so we began the show today by taking you down the memory lane talking about the mission and how well he is delivered on it also on the show will bring you one of the most remarkable trailblazing achievements of the bank in recent times that is earning the International Organization for Standardization ISO certification 9001 2008 but before then let's take a listen to the MDC use first address the press after he assumed office transformation of boa has become a national strategic imperative especially in view of the National Industrial Revolution plan ni RFP and the national enterprise development program native consequently we are exploring alternative means of funding such as the following one continuation of sector specific intervention funds by the central bank of nigeria by the Ministry of a Greek and the variability of solid mineral resources and so on to manage funds from various state governments and a Chennai's high net worth individuals we've also explore the possibility of raising long-term loans at very low interest rates from multilateral through international development institutions we will also explore the possibility of raising domestic and international bond and number five other sustainable annuity sources that may become statutorily imperative in the medium to long term in order for hasta is a cute before we funding program successfully we must adopt global best practices in the monument of buea md CEO bank of industry mr. rashid o Allah you are there on his vision for the institution and that happened about a year ago no doubt one year on it has been an eventful season with several milestones achieved many thanks that the bank's solid corporate governance brilliant risk management and other global best practices that have put several enviable results under the banks felt its then didn't come as a surprise when not too long ago the International Organization for Standardization ISO certified the bank with the iso 9001 2008 that makes the bank of industry the first development finance institution with such a certification in Nigeria it was a well-attended event and here's out we it went the agricultural sector due to limited processing and preservation capacity this results in higher food prices and food importation with its attendant effects on the nation's foreign reserves to enable Nigerians optimize the benefits from the country's vast agricultural product such as cassava oil perm rice tomatoes and others the bank of industry has launched a 5 billion naira cottage agro-processing fund the cap fund customers can access the fund to establish plants to process our various Agri produce into food products or intermediate raw materials for industries at a single digit interest rate of nine percent per annum for more information on the cap fund please visit www.initialunderwriting.org as the bank of industry continues to improve its operational effectiveness in order to offer world-class services to both its potential and existing customers the bank is gonna headed to integrate its operating system into global best practices it embarked on an ambitious journey to obtaining the ISO 9001 2008 certification are the official iso certification ceremony in lagos mrs. betsy obaseki who delivered the opening speech talked about the bank's journey to obtaining the certification gathered here today to celebrate laudable achievements which is the attainment of a global certification of our systems and processes and this is a ab and wide certification there are companies who undertake particular process certifications which means that the look that's one process of your organization and you then go ahead to Institute's best practice in that particular area but what we have done in the back of industry is a total bank white systems and process certification that's what we embarked on the ISO 9001 2008 is a holistic and total organizational systems or dates and certification it's not a small feat to accomplish what we want to achieve in this Bank is when a hurry to achieve its we want very quickly to Institute's efficient systems and processes we want very quickly to be able to keep the bank in a way that operate our business is based on global press practices so that we can best serve our customers the Bo I managing director explains how the bank was able to achieve this feat to achieve this solution do I has had to overhaul our processes procedures and systems to meet global standards it was a very rigorous and painstaking process involved in every bill I stuck and director my directors here we know that many times we stopped them with voluminous documents which they had to review page by page and sometimes they had to you know wonder why we have so many documents presented to them as one meeting and we we appeal to them to please bear with us as we try to elevate our systems to comply with global best practices there were several aspects of our policies and procedures that required significant amendments they had to be reviewed discussed and approved by the band's board of directors we have instituted banquet set of systems and procedures that we ensure efficient utilization of resources and quality service delivery thereby promoting optimal performance on all fronts we have established a customer service department for the first time in BOS history we have developed and launched a customer service chatter we have held regional customer interactive sessions we have held staff town hall meetings with all staff across the country we have sessions in lagos in Abuja in palakkad and in the in kaduna default wonders held with upgraded our facilities we've established more state offices with upgraded our banking application we've commenced the automation of a core processes we've even launched an SME up VES tablish an online loan application Potter so you can apply for loans from the comfort of your bedroom and we've established the first of its kind in Algeria an online loan tracking system whereby when you apply for a loan we give you a code and with that code you can monitor the progress of your loan application through our websites at the end of the day we are very pleased that boo I has finally achieved the objective of iso 9001 2008 quality management system certification consistent with one of the key strategic objectives under our five-year strategic plan we have the honor of being the first and only major mdf I to become iso 9001 2008 satisfied the MD takes out time to appreciate both the board and staff the bank whilst assuring clients of better services with this certification our operating paradigm has shifted to a higher level of global standards and best practices we have embraced excellence and quality in all aspects of our operations I know that the journey towards the certification have been very demanding our staff have been called upon to give more of that times late evenings and sometimes even weekends I want to especially commend and also congratulate all my colleagues the management and staff of view I for a job well done I'm very grateful to our board of directors for their support advice and guidance our customers and partners can expect steadfast commitment to customer service and ongoing development I impact in nigeria's receptor you recall that bo I also in 2014 got a national rating of a minus from a gusto anko and more recently in jun 2015 a national regime of double applause from featuring we are family and surely on the path to realize in our vision of becoming the leading development finance institution in africa thank you very much and God bless c.o.d QSR of africa Francois la bouche i commence the management of the bank of industry for embracing the international rating and certification what is it that we're gonna do that is remarkable transforming an organization to be remarkable and to be worth talking about is what really is going to make business successful and organization successful in future I am very impressed in looking at the management teams and looking at the individuals that I've met in the last term hour or so and i must say that I go to what a lot of organizations but one thing that I'm particular pride in this is that we don't have to stand back for anyone in the world we have organizations in Africa that really makes a difference and we should stick to that you as an organization will set the benchmark for others to follow that's what I really appreciate so I want to thank you very much for the contribution that you making not just in Nigeria but by being the shining light for fellow Africans and fellow South African organizations this is a significant feet there's not a lot of organizations like yourselves that can demonstrate the level of assurance that you have with ISO 9000 2008 I wish you well on your journey ahead and keep in mind that sustainability is for real a certificate is not something just on the wall it signifies respect not respect to yourselves but respects to your board do you share all this to your stakeholders and to your interested parties thank you very much I would like to make the opportunity to just am hand over the certificates if you permit and I would like to thank once again everyone for made it you made it available for me to come here today to present to you thank you very much the ISO representatives thereafter presented these certificates to the bank there is proper preparation on sources consoles very easy and that is what I've seen in this journey or the bank of industry chances are that you don't know what you have in yourself until somebody else is going to tell you you do have this you do have this used to have that and I remember talking to a few friends about it and they all know this is a journey to nowhere yeah they told me this is a journey to nowhere but as somebody you have who have the opportunity of working with them as an insider I think achieving this certification in this record time is phenomenon I also want to make it very clear to you guys so that you know the value of what you have already this certification is backed by an internationally accredited organization recognized by the international accreditation forum DQ sul is a global organization and so what this means if you see other bankers did you tell you where Isis at if I ask them those your ISO certification have accreditation is recognized by the international accreditation forum the implication of this grammar I am speaking is global acceptability the world is gone global there is no hiding place there is no justification that this is 90 raft system this is Nigeria factor and so those who are building off if you think you can do it come out and then come dead unless seats thank you so much the two certificates one is the DQ hul certificates and we have the IQ net the international quality network certificates r is for you representing the Bo I board of directors Chief Lawrence or Sammy and the bank's divisional hand large enterprises mr. Joseph burr Batson they also applauded the move in fact that this Bank has already made in the economy of this country will continue to be recognized because we are moving our target is to be number one fan I development institution in Africa not even idea we are partnered area we are in Africa hope you get the answers I will give certification like we're putting Jana a new bride in a new government gentlemen members of staff and like dr. FATA to be used to tell us the reward for good work is small work one more people will now see you the applications to start rolling in and please order to sustain the level of competence Cupid but it is all good we always accept because this is a celebration of SLS leadership is very very critical in ever anything I will do we appreciate the direction we appreciate everything that we found out a little too soon the last super white a little over a year now the board of directors and then colleagues and then investigates I want to convey all good edge that we work together to make sure that you know where you to be told it's our most of it funny well endowed I want to thank you the CEO and the country director of one of the partners in progress deke us Nigeria talk about the company's role in helping the Bo I to obtain their certification to be very open and honest with you is is that you very often get organizations that pursue 9000 certification purely because someone told him that they have to you know in the in this in this case the decision was made to go for ISO 9000 because they wanted to be better they want to see how the the internal processes can contribute to the requirements of the customers they stake holders etc no one has forced them to go for ISO 9000 fication the bank win for it because they say that they want to be the best in the world and and that is commendable because not a lot of organizations take that first step and say it's going to be very difficult but we're going to do it and it's going to be in the benefit of the for the business it creates consumer confidence you know Trust is something that's not easily earned but very easily you can you can lose trust what the 9000 standardized is really sort of enhancers and put the platform in place for for the organization to continuing to improve the fact that ISO 9000 makes you more effective and more efficient is given in these case studies that shows how organizations have actually pursued 9,000 in the right way and they have made major successes within the business it's also about knowledge management you know how reliant are we on individuals in the organization that knows everything and the real question that we ask ourselves is document what you do and then do what you document you can't really file if you have done and documented what you say you're going to do and then follow that would you say you do on a daily basis we did the ISO certification for for the bank of indore student just witnessed one of the implication of this certification is that deke us doggies certification on the international accreditation the US has a connotation to the ducks or Germany and nab the United States of America and newcastle united kingdom and so we are an internationally recognized certification body with accreditation and all these traditions that we represent a members of international petition forum and then you can google this on international accreditation forum is a clearinghouse for all recognized accreditation bodies and so what this means is that once certified by certified under any of this recognized accreditation bodies globally recognized so the advance implication of this is that the bank of industry certifications recognized globally because it is backed by an accreditation the CEO bank of industry mr. rashid olaoluwa is definitely not one to rest on his words right at the occasion he shares with us the bank's new strategy to supporting small and medium enterprises obscene now we've always spoken about SME finance and said me finance SME finance but we really did not have a clear strategy what bua has not done is we've not dr. Vogel called the cluster development strategy which is what India has used to really transform the economy in the last 10 to 15 years now all this cluster development you know SMEs are not the same so what we are trying to do is to say one size doesn't fit all we identify SME Xin clustered as a means I have similarities because they're doing similar businesses so which is why we let we added by a group of the scene as the cluster we've we come up with a phone call the cottage agro-processing front cap fund with focuses on our a group Assessors we looked at our movie producers nollywood is a segment we've designed the nollie fund to support our nigeria movie producers we are about to introduce a fashion fund you know for the gamin teen and fashion sector we are looking at textiles you are looking at furniture we're looking at aquaculture we're looking at leather so we have identified about 30 clusters like that across he country and we are determined to ensure that we can still make our solutions to each of these clusters that is where really intend to create a lot of you know work for this country if you are really desirous of doing serious business in any of these rich sector clusters approach the back of industry we have in addition to the seven locations we used to have we have now established several new offices dying that has increased our spread if you cannot come to offices you can go to our website you can apply online we have an online application Potter if you cannot do that we have one around 22 business development service providers you can get their list on Bo I Nigeria com /b DSP you can also approached them they will help you you know prepare a business plan prepare your loan application they understand what we are looking for and they can really engage with you these are the channels that we have opened to ensure that all genuine SMEs can have a window available to them at the bank of industry the agricultural sector due to limited processing and preservation capacity this results in higher food prices and food importation with its attendant effects on the nation's foreign reserves to enable Nigerians optimize the benefits from the country's vast agricultural product such as cassava oil perm rice tomatoes and others the bank of industry has launched a 5 billion naira cottage agro-processing fund the cap fund customers can access the fund to establish plants to process our various Agri produce into food products or intermediate raw materials for industries at a single digit interest rate of nine percent per annum for more information on the cap fund please visit www.initialunderwriting.org processing industry through the cap fund it's no news that the bank of industry thrives and supporting small and medium scale businesses around the country that explains why it continues to pursue more innovative ways to make doing business in Nigeria easier and more competitive whilst improving its own processes as we saw today on that note it's a wrap on the show remember it's not difficult to find suitable funding options for your business just visit bo I Nigeria com you're going to also download the Bo I SME loan app from the Google Play Store so that you can start applying for your loan today if you want to know more on how the Bo I loan app can benefit you feel free to tweet at me at klia lion d and now be more than happy to show you the way I'm coyote I'll Andy bye bye you you