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good afternoon and welcome to the user first and Viscardi Center webinar digital accessibility basics for banking and financial services we hope you your family and co-workers are safe and healthy for those of you have family or friends that are working the front lines of the Cova crisis we take them very much and wish them all the best I'm just just an aside we are recording this and it will be posted later and as people will join we had quite a few people sign up but I'm sure that people could be running late but we will post a recording of this webinar later a couple other items before we get started our speakers like many of you out there working from home please forgive any sounds that may not be in our control for example we're gonna be using the sound in my computer a little bit later in this webinar so we hope that we don't have any strange noises from that or kids or dogs or anything that might be outside our houses we also recognize that some of you may not be from the banking and financial services industry and that's okay I see some folks from disability groups in different states Ohio Minnesota New Jersey we are glad to have all of you and keep in mind that many of the accessibility principles we talked about today can be applied to other industries as well so with that let me introduce our speakers today I am Reagan Bartlet vice president of communications at user first and I will be your MC my colleague our third Aeolus he's the enterprise account executive he supports our banking and financial services industries that user first and we're happy to have our partner the Viscardi Center Jim corporal is the account executive executive digital accessibility services executive activist Rd center user first partners with the Viscardi Center to provide full accessibility for all your digital assets and we'll explain more about what that means as we go on today so just a few housekeeping things today is global accessibility Awareness Day and we're so pleased that you are here to join us in talking about your accessibility needs or accessibility in general for I'm you know maybe of a family member or someone that you know so clouds caption is also available as an option for those who may need it and as we go along you can add your questions to the chat box but we will address them at the end so you can also I'll open up for questions at the end through the Q&A window if you're having trouble with the Q&A window you can always email me at Regan's our farlow at user first comm you can also join us by telephone if you're having any sound issues so let's talk about what we're gonna be discussing today we're gonna go through the state of play basically how is Kovac 19 impact and how is it working with the online banking industry and when we say banking it might be mortgage banking consumer banking any of those things that anybody might need to use we're gonna talk about the wrists and understanding the regulatory landscape we'll also talk about the rewards because there's incredible business benefits of digital accessibility and then we're gonna talk about how to apply those apply digital access ability to your business so let's talk a little bit about Kevin 19 and online banking as we know the coronavirus has greatly impacted the way we live especially when it comes to online services the banking industry is no different but does have some greater risks associated with online accessibility and we will get to those online banking use was already increasing prior to the coronavirus and last year brick-and-mortar banks were reduced by about 1,500 locations and largely due to banking sentiment and you can see some of these numbers here 80% of Americans would rather bank digitally than at a location and then you can see how that's been impacted by the coronavirus 63% but were more inclined to try a digital app before the pandemic and now 82% said they were concerned about visiting their local bank so you can see how that could dramatically increase the online use from a mortgage perspective we know the number of loans unfortunately in forbearance is 8.6 one percent at this time according to the Mortgage Bankers Association purchase activity is increasing I'll be at slowly um just this morning housing wire reported this week that free finances are set to hit a 17-year high um speaking of which I just got a call by my lender to refinance because rates are so low right now um FHA share of loans is eleven point five percent and the VA or veterans share of loans are at thirteen point seven now why do i point out those generic and broad numbers well it's because you really don't know who's applying you don't know who's applying for forbearance you don't know um who may need that FHA or VA let alone and people with disabilities fit into those two loan categories so when we're talking about who is online banking let me give you some more statistics here a hundred and sixty million people used online banking in 2019 we know that twenty percent of the population has a disability so that could mean thirty two million people with disabilities could be trying to use your services and and that's just a high potential so imagine if if you can't use your mouse because you have Parkinson's disease and you would need to use keyboard navigation but most most websites don't fully accommodate keyboard navigation today and again in today being global accessibility Awareness Day we want to go ahead and take a accessibility challenge and try not using your mouse for an hour or try using your less dominant hand um see if you can navigate websites make a purchase um and we hope that you would share this experience with us but also understand hands so people like veterans or senior citizens people with vision problems you actually don't know who's trying to access your online forms your information how do they get help this kind of thing so when forgive me so what is digital accessibility simply stated digital accessibility ensures that all users including those varied abilities and changing abilities and fully disabled can use your website app and other digital assets to have equal access to your services and this is often misunderstood and there's a lot of confusion around it which is what we have these webinars so let me just explain you some of the questions that both user first and Viscardi often get and some people have the misconception that this is just a compliance thing it doesn't really increase the bottom line to their business and while compliance is a concern there are business benefits and we're gonna get to those in a little bit speaking of compliance perspective we also receive questions like where an ad a can I find the Americans with Disabilities Act can I find the specifications for how to make my website accessible we'll answer those questions for you too some people have a very negative view of accessibility they say I know what it is it's just alt tags this tedious it's consuming and then there's the a more narrow view of how do I know that people with that are blind are using my site but that doesn't account for those disabilities like motor skills or PTSD like I mentioned earlier so the bottom line is your digital assets should be able to accommodate people with visual auditory motor or cognitive impairments and now I'm going to introduce and turn things over to help you better understand the risks I'm gonna turn things over to my colleague our third Aeolus and he's gonna provide you with the regulatory landscape Arthur thank you for joining us today thank you Reagan digital accessibility falls under several discrimination laws almost everyone is aware ata can force businesses to comply with accessibility standards but it doesn't authorize monetary compensation to those consumers for banking and financial services it can go much deeper than ata for example the Fair Housing Act protects people from discrimination when they're buying or renting a home taking out a mortgage seeking housing assistance or engaging other housing related transactions under the FHA people with disabilities may request reasonable accommodations and modifications in addition it's illegal for landlords property managers lenders and others to discriminate on the basis of someone's disabilities think of think of the transactions consumers are trying to accomplish buying a home applying for refinancing applying for forbearance websites inaccessibility can prevent people with disabilities from completing those transactions which can violate the FHA also consider many of these applications are in PDF form state laws and regulations such as California Unruh Civil Rights and the proposed changes to the CCPA which applies to online documents but your websites would also need to be accessible for those documents to be accessed there's also New York executive laws and discrimination laws in most states Riaan courage you check with your regulatory compliance officer or risk manager but you can see several laws can apply to the banking industry next slide please already in 2020 more than 500 digital accessibility lawsuits federal and state were filed in q1 while the coronavirus might have temporarily slowed the trend of lawsuits the increased online use and lack of access make for a high risk accessibility lawsuit atmosphere the Fair Housing Act has already been cited and some lawsuits as well as koban 19 mentioned in several the majority of these lawsuits are from people using screen readers next slide please let me give you an example from the investment world Morgan Stanley sued earlier this year but it wasn't for the first time this often happens when accessibility is applied once but not continued I will address this later and get into tips for achieving accessibility but now you've heard from me mentioned PDF documents a couple times because digital accessibility is more than your website and many banking and lending applications happen to be in PDF format so I'm going to turn things over to Jim korpal of the Viscardi Center to talk to you about other digital assets and also the benefits of digital accessibility Jim so thank you authored a fter noon everyone I'm very pleased to be with you and my colleagues and user first today to provide some information around digital accessibility perhaps prompt you to think about your own organization's approach to your digital media presence to recap what Reagan stated earlier when we think about digital accessibility we think of it in terms of three primary areas one the website itself and in generally websites have some form of downloadable material and that's usually in the form of a PDF document and we're going to show you a specific example of regarding that in a few seconds and then typically we were we have videos on our websites and our YouTube channels and so on and so forth and those videos need to be captioned so in order to be fully compliant with your digital presence you really need to consider those three general areas and of course today with everyone having a mobile device an iPhone and Android phone mobile applications are also a part of this category as well so again when you think of being compliant you want to think of all those elements the SCAR defend has teamed up with user first to leverage their website accessibility experience their services and products which you're benefiting from today via the webinar I'd now like to take a few minutes to talk about the other two areas the downloadable materials and captioning and incidentally this presentation is completely accessible next slide please so what what exactly do we mean by document accessibility well it's a software coding or editing process performed by someone who specializes in accessibility authoring techniques basically we ensure that your digital content is accessible by all of your internal and external viewers including those with low vision and blindness who utilize assistive technology such as screen reading software and one very popular screen reading program is called jaws it's spelled J AWS and it stands for job access with speech now when Adobe PDF files Microsoft Word documents PowerPoint presentations are made accessible through remediation the paragraph headings are marked the paragraph structures are set charts lists graphs and tables all explicitly identified modified and adapted and photos and imagery and graphics are descriptively tagged and forms may be generated with syllable fields so that a screen reader can read the content accurately efficiently and in the order in which the author intended it to be now before we move on we'd like to show you a video that we shot of a real client document before and after going through a remediation process to highlight the experience of a user who is blind attempting to read an inaccessible document can we go ahead and show the video the document that we received from our client which hasn't been remediated or in other words made accessible notice what happens when the user tries to access it with their screen reading software alone application demo dot PDF - Adobe Acrobat Pro DC consumer loan application personal banker slash loan assistant : underline underline underline ranch number underline underline underline no individual Oh individual but relying on the mother's asset so we had had to apply for joint credit left bear and initial right pair an applicant underline underline underline code - applicant underline underline underline type of loan requested or escape notice how the screen reader detected an error and couldn't read the document imagine how frustrating that would be for a user without being remediated a blind user cannot access the information provided in the document now here's the same document after our team remediated it and addressed any accessibility issues personal loan application accessible version - Adobe Acrobat Pro DC consumer loan application and in level one heading level one consumer loan application personal banker / loan assistant : personal banker / loan assistant at a branch number branch number at an individual radio button the check type of consumer loan application : individual individual but relying on the mother's assets open the check type of consumer loan application call an individual but relying on the mother's assets we intend to apply for joint credit left pair in the initial right parent radio button the check type of consumer loan application joint application applicant applicants initials edit go - applicant go - applicants initials edit heading level 2 type of loan requested request escape we can hear that after the document was remediated the screen readers successfully and accurately read the content in the correct reading order and then a number of links present giving the user the same full experience as a sighted reader okay so I hope we hope that certainly gives you a sense for what an individual who is low vision or blind experiences when they access or try to access a document that is inaccessible and I wanted to point out a couple things regarding that video the before PDF was actually just straight text with no form fields created the you'll notice though there were no radio buttons for the type of loan that they were applying for so when we went in and remediated that document we not only made it accessible to people with disabilities but also for for people who don't have trouble viewing documents but they also had the ability to enter the information into the proper fields they will be able to check off what type of loan application they were were applying for so it clearly helps those with disabilities but it also helps people in general because it's providing a much better user experience for your potential customers and again not to leave out your internal employees who may need this type of accessibility to do their everyday work and again to perform their responsibilities so hopefully you got a sense for how frustrating it would be to try to access a document that isn't made accessible and these principles I know we were looking at a PDF document but it also applies to website navigation you'll you'll see a similar experience as well obviously very frustrating next slide please so what types of materials should be made accessible well there are any think of your everyday banking needs statements loan applications this is one we just saw in the video if you have any investment reports 401k reports and so on but companies again often forget about employee handbooks employee tools and job applications in today's kovat environment one may need to apply for mortgage relief to the right is a snapshot of truest mortgage relief frequently asked questions form which is a PDF if this PDF is not accessible to someone with a vision impairment or someone with impaired motor skills they may be using a keyboard then they will not be able to apply for the mortgage relief so as a rule of thumb any document that might be used by again the public your customers your employees or other stakeholders should be made accessible next slide please again here we see another example this Capital One their general banking forms web page you can see the the varied amount of PDF forms that they are making available again they need to be made accessible to help prevent barriers for people with disabilities to fill out and complete these very important documents again especially in today's environment where we need access to up a national data perhaps more than ever next slide please okay so we'll get into the week a little bit how do we do it documents are usually created using traditional authoring tools like Microsoft Word or Google Docs in some cases where no electronic version of a previously created document exists the physical document needs to be scanned into a digital file format now these digital files contain something called metadata or tags and these tags identify the elements we spoke about earlier so the headings the paragraph structure the charts lists tables if they're present those form fields so using proprietary software we assess the file and we modify these tags to adhere to compliance rules which gets us about 75 to 90% of the way to compliance we then need to review the document for any photos and images and graphs and manually insert descriptive text for each so that the screen reading software knows what to read to a view when it comes upon a particular image alternative text is basically a written description of the image much like a caption once we're happy with the descriptive text entries we then perform a quality check by quote listening to the document using the screen reading software where we then confirm all is as it should be in particular the reading order is correct and the figures and images are appropriately described and then the final step to quality assurance is to check the remediated powerful compliance and we do this by using various accessibility checker features built into Microsoft Word adobe has their own version of an accessibility checker built in and there's additional tools the PDF accessibility checker for instance which is a free tool which tests for over 140 criteria if the checkers report any errors we go back and we find we correct and retest until the file passes and then we deliver the remediated document back to the owner next slide please and lastly I'd like to talk briefly about captioning servers which again is integral to providing a fully accessible experience studio your audience again when you think of your digital presence we can break captioning down into three basic categories cart which stands for communication access real-time translation a little bit of a tongue twister there and and that's basically where we have a live transcription as much like we do for our webinar today who's listening to the spoken word and typing it out so that the viewers can view those words and they're speaking via closed caption titles we also have post-production captioning that's much like closed captioning where people are used to watching TV or movies the common CC symbol that we see and then there's audio description which is a form of post-production captioning and is used when the dialogue of the video content does not fully describe the action of the scene or the dialogue simply is absent we often see this in product videos where someone's demonstrating a particular product the video sometimes paused so that the captioning can be inserted and read by the viewer and then after a significant amount of time the video is then resumed captioning we we like to use a human transcriptionist because they turn out to be 99% accurate as opposed to perhaps computer-generated speech recognition software tools the captioning can be available for again videos like in our webinar today but even if you're having conference meetings where you hadn't need someone who has in a special accommodation of perhaps as deaf needs to understand what's being communicated so again on-site and remote via internet connections we can do that as well so again a very important component to making your your full digital presence accessible and compliant next slide please okay so now let's talk about the rewards of digital accessibility for your business your business's next slide in the marketplace accessibility to ensure current and prospective customers have access to all products and services materials can produce results so collectively people with disabilities have a disposal will income of four hundred ninety billion dollars and in discretionary income of twenty 1 billion dollars I know we're sending you a lot of numbers today in a lot of statistics but they are important and you can see how how large these figures are by improving your user experience in terms of revenue and brand loyalty in a report on disability inclusion from disability in and Accenture companies that lead in disability inclusion report 20% higher revenue they report two times higher net income and 30% improved profit margins various surveys have shown the low vision population is growing with over 21 million adults with non correctable vision loss from a revenue perspective alone that number is quite formidable just think how nice it would be to suddenly have access to 21 million more potential customers than you do today again these numbers really give you pause when when you look at them in terms of millions and dollars and the amount of people who desperately need access to this material next slide please again finally there is a tangible social return on investment for digital accessibility and organizations that promote it are rewarded in kind many banking institutions have diversity and inclusion goals for example at JPMorgan Chase jimson hockey who is the head of their disability inclusion department and the Viscardi sent a board member reports to the CEOs office Jamal also happens to be a paraplegic Key Bank dedicates a team to ensuring diversity and inclusion in its workforce the workplace and the marketplace on their website for example the customer service phone numbers listed with their diversity and inclusion information accessible digital assets in the workplace boost employee productive productivity excuse me for those with and without disclosed disabilities and plays a role in the hiring retention and advancement of individuals with disabilities so again you can see how making this material accessible not only benefits people with disabilities but also people without disabilities so also where do organizations go from here and how can they make their digital assets accessible thank you Jim now we've talked a lot about the importance of digital accessibility the risk the benefits now how to make your assets accessible next slide please we like to say that the web content accessibility guidelines are the holy grail to remediation they lay out specific check steps for organizations who are looking to improve their accessibility now is your website perceivable perceive ability means that a user can identify content elements by means of their senses now so you if you cannot see can you here with a screen reader or can you feel with a Braille reader is your website operable operability means that a user can successfully use controls buttons navigation and other necessary interactive elements you know imagine if you do not have the ability to use a mouse if a page isn't logically designed it can be nearly impossible to navigate the page using your tab key is your site understandable understandable technology consists is consistent in its presentation and it's format predictable in its design and usage patterns are your pages logically designed or does an individual have to relearn how to navigate each page because of a lack of consistency now think of your contact information being in the same place no matter which page you navigate to and then lastly robust IT robust IT is designed to function with all appropriate technologies like screen reader or voice to text users should be able to choose the technology they use to interact with under websites online documents multimedia and other information formats if your digital assets haven't been checked for assistive technology this could present problems for your users next slide please so what is the best approach to caching fixing accessibility errors first you need a starting point test to find out how accessible or inaccessible your digital assets are automated testing only catches up to 30% of the accessibility errors to really get a thorough understanding manual testing is needed because people should be using screen readers and other assistive technologies to check for blockers blockers are anything that could prevent a user from moving forward on your site so remember in the video you just heard what happens if a screen reader does not detect an input box this could block a person from applying to a loan next remediation these are the steps to fix those accessibility errors any good testing tool should tell you what's wrong remediation tools help you fix what's wrong if you have a strong development team you should be able to fix errors in-house with a good test report if you have a smaller or inexperienced team you may want to work with a vendor to help fix those errors continually testing you will want to test again and ensure that those problems are fixed but also demonstrate the improvements to your site remember earlier I mentioned repeat lawsuits this is often because errors resurface if not continually tested sites are constantly being updated with new releases so you will need tools to constantly track notify and possibly fix errors your needs will greatly depend on the size your business and the bandwidth of your IT or web development team has to work with to improve those errors consulting with a good vendor to assess your needs and abilities will be helpful in beginning your accessibility plans next slide please so here are things that you should keep in mind when thinking how to make your digital assets accessible first a policy having a clear policy for your customers designers and developers will make all the rest of the steps easier as well as protect your business from potential litigation design accessibility needs to be accounted for in the design process Universal Design is accessible to all and a best practice web content accessibility guidelines are weak AG we just discussed the week AG standards that are building blocks for accessibility we encourage Rhian courage you to seek out people proficient and accessibility to ensure that you meet these standards do not wait until your site is finished check accessibility during the development process it's easier and more cost effective to fix it while it's being developed rather than after the fact quality assurance directly relates to the testing that I had mentioned earlier mobile have you considered checking to see if your version of your site is accessible adding accessibility statement to your site this shows your customers you care and you will want to work with your legal counsel to determine the most appropriate way to communicate so we've talked a lot about the considerations of your accessibility journey so now let's discuss the solutions that can help you audits level-set know where you stand and where you need to improve source code remediation writing a remediating source code is the best way to provide accessibility you will need to be far along your accessibility journey and with developers knowledgeable and testing and be able to ensure it's done properly automated testing isn't going to catch everything as I had mentioned earlier but it will ensure that your new releases have a minimum level of accessibility third-party plugins and to get accessible quickly you can use a third-party tool to help remediate your public-facing site they can provide some accessibility features but they do not fix everything Riaan courage that you excuse me Riaan courage both automated and manual remediation to improve the user experience and meet those weak tech guidelines be careful there are many companies providing quick fix plugins that claim AI will fix everything without real humans testing with assistive technologies they do not meet week at guidelines so do your research ask a lot of questions before selecting a bender training if you manage if you want to manage your accessibility in-house then ensure new developers receive accessibility training during the onboarding process and that everyone recedes yearly refreshers covering the advanced topics training combined with QA testing will allow you to be self-sufficient next slide please native mobile apps much of the considerations for mobile is the same as your website except be aware for the mobile there are different screen readers for each platform which are a part of the operating system you will need two QA test the app which is different screeners that used for your website when it comes to solutions for improving accessibility currently there's no simple quick fix for native apps automated testing platforms these need to be fixed on a source code level accessibility testing and manual user experience testing is the best way to uncover user experience blockers understand what needs to be improved on within your applications lastly ensuring your developers and designers are trained and knowledgeable about accessibility is the best way to improve customer experience on your native apps Regan Thank You Arthur thank you Jim so we've gotten you a lot of information um and also I know that some people we had quite a few of you joined on late and not to worry this is recorded and will be posted to the user first YouTube page as well as linked from our website and we'll provide those to you as well um so at this time I am gonna open up the floor to Q&A we have had a couple of questions and somebody had asked us um if these numbers were from North America global at USA and these are all on us numbers and data that we provided you this would because that's you who asked us questions but if you think of people in the disability community on a global aspect globally there's about 15% of the world so you're getting about 1 billion people that may have a disability and then those buying power and and those numbers would also change exponentially but around the world there's about 15% of the world has some form of a disability but all the numbers we provide you here today are us numbers we've also had another question um let me open this one up what screen readers are typically used by folks using standard web html5 sites via mobile on Android iOS our screen readers preferred our different our screen readers prefer different by language our 30 take that one first um since you were talking about um speeders that's a great question on each one of those screen reader sites you will see which languages or dialects and languages that they are compatible with screen readers are international you do see a division typically where jaws is predominantly located in North America where NVDA is more on the international side the same side of the coin there are different screen readers for mobile so for Android it'd be talkback and for iOS it is voice over each one of those have different language compatibilities and those are all third-party tools where you have to check exactly where they would sync up Jim do you have some experience with this that you like down on sure again with respect to PDF documentation which is kind of our strong suit we see two primary creen reading applications jaws the one I mentioned earlier which is a kind of the industry standard industry Cadillac so to speak of screaming software it is commercially available you do have to pay for it and then there is NVDA which is a free software application which is equally as I guess robust and equally as is used for for people who can't afford the the commercially available software so those two are really the dominant screen reading software is for our electronic documents the same videos have any questions okay I have a few that typically come up so Jim let me start with you um the does captioning have to be performed by a human or can a computer based software be used instead yeah so I touched briefly uh about that earlier you know there's automated software speech recognition ASR it's it's very good in technology certainly making advances in in in that field however there really is no true replacement for a human transcriptionist we quite often do or provide transcription services for various seminars women webinars conferences where our transcriptionists have access to the material the presentation ahead of time and quite often that material is not common that the terminology is not readily used or known by by many people so having that information ahead of time kind of provides our transcriptionists with that extra I guess advantage so that when they need to communicate that to our viewers our listeners that their spelling that terminology correctly that they're that they're understanding the context in which that terminology is being used so automated speech recognition is good like I said there's still no no true replacement yet for good ole fashioned humans doing this and you know they can get 99% accuracy they can they can also you know type and transcribe 200 plus words a minute so more than then suitable for for captioning Thanks okay we've had a question come from our audience um are there any standard references for accessibility and grammatical standards in different non-english languages for example capitalization effects screenreader interpretation but rules for cap elation capitalization vary by language German for example I know French I'm Spanish so does I think the question here is does the screenreader allow for that what experience to do either of you and we can start with Jim with this one um what is your advice on screen readers with different languages yeah so a great question so I'm not a screen reader expert but I do know that for instance jaws has more configuration settings that you know anyone could probably count and there are provisions for how jaws will interpret certain content for instance telephone numbers you know telephone numbers have different formats now some some organizations are using dot notation instead of the dash notation so you know a screen reader if it wasn't set correctly might think that it's you know it's a seven digit number as opposed to an actual telephone number so there are settings with inside of jaws that will allow a user to take and take that into consideration I'm going to go out on a limb here and say that they probably have multi-language versions available so that the software can in fact account for variances of you know grammatical and capitalization standards across various languages we can always follow up with a definitive on that but that's our best guess and again a lot of different configuration settings with the screen readers and it's based on the individuals particular disability and their their expertise with with using that particular software good question I have a great question here for that both of you can address one at a time do you how do you recommend the best approach what is the best approach for accessibility when there's so much content to consider so I know this is something as where user first we're updating our own website I'm working with right now there's a lot of content out there when you're taking about banking and financial services we saw those lists of PDFs um Arthur I know this has come up with a few of your clients as well there's just so much content and when we run scans it automated and manual there are so many errors and this can be very overwhelming so what each of you and and Arthur can go first what is your advice out there no Regan that's a great question so when when we run our scans you know you really want to start off first with an audit level set know where your inaccessible where you are accessible and then you can prioritize how you want to address it again a lot of this is dependent on where you are in your accessibility journey if you've been taking steps if you're developing in-house with an accessibility focus or if you're starting fresh it can all change but you know where we see the lawsuits where we see issues is predominantly with screen readers you can prioritize how you want to help people and how this will affect the most amount of people and then just start knocking each down as you go in in a current instance you know I was talking to a current customer of mine and they noticed that the FHA violations and were more concerned with that and to reprioritize that to the top and we started to tackle those pages first and then so on there's a lot of different ways to see where you have the most traffic and where the most visitors will be and then you can start to take steps there on prioritizing where will be a good place to start Jim yeah just just echo what author is saying and even point back to what he mentioned early about having a policy statement on your website you know that's a good place to to document and publish what basically you know authors just saying we're going to tackle perhaps the most used portions of our materials and we can then address any one-off requests if someone needs a specific accommodation regarding something that may not yet be made accessible so so yeah put put that in your policy statement and as far as again trying to prioritize the most recent documents in the PDF world should be made accessible first and then you know over time you can start to tackle the remaining perhaps you know legacy style material that's that's still being made available to your your consumers thank you no problem we're going to start wrapping this up on somebody has asked about accessibility and vision and/or hearing related but we also mentioned and I talked about additional aspects such as Parkinson's disease low vision PTSD and and and do we have any resources we can share and absolutely I have some information I can share with you my best advice to you would be and I type this in in the QA please contact me at my email address Regan's Bartlow at user first comm and I can I'm happy to send you some information you can also contact us at accessibility at user first comm and we can get your information that way and so we can we can certainly send some information that would help you talk to your board members or understand the true scope of this issue and opportunity that businesses may have I think we're going to oh thank you you're welcome you're very welcome I think we're gonna go ahead and wrap this up so we don't go past two o'clock we want to thank everybody for their time today I also want to let you know that you can if you have any questions regarding document and video and digital accessibility for your digital assets you can contact the Viscardi Center and and here is Jim's contact information as well as their their website again this will this will be on video so you'll be able to get it that way as well you can also contact us at user first there's our headquarters Arthur's email is right there for you as well he's hope he's welcome to help you to anything that you need from user first you can also reach me as well and we're both here for you and there's our website user first com I encourage you to follow both user first end of a scardy Center on our social media we're we're on LinkedIn Facebook Twitter and YouTube and I'm if you would follow us and please take the digital accessibility challenge and let us know how it goes for you the digital accessibility challenge on global accessibility Awareness Day is try not using your mouse for a couple hours and see how you can navigate the web see if you can make purchases or order things um through your keyboard you can also Jim mention and Arthur both mentioned jaws Jay AWS they have a free download you can do try closing your eyes and using jaws and see if you can navigate so I hope that you will share those experiences with us today on our social media platforms and again we hope that you have a wonderful safe afternoon and thank you for joining us today

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