Sign Banking Form Alabama Computer

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welcome back it's the case of the disappearing money for one local small business and the tune of $10,000 13 investigates anchor Tricia Keene shows us sometimes your security measures just aren't enough almost ten thousand dollars was withdrawn from the account and transferred to an unknown person it's a nightmare scenario for any small business it happened to desert Jim cats back in September initially it was just a ok this is clearly a fraudulent transaction we're gonna report it to the bank we would get it refunded but Bank of America denied the claim they said that the this transaction went through via authorized methods didn't really make too much sense so from there we had months of meetings with workers at the bank and managers of our local branch when that didn't provide answers desert Jim Katz reached out to 13 investigates we contacted Bank of America they tell us the money was sent using a required security code in a statement the bank says the transaction quote involved our sending a code to the sender's device that must be correctly entered by the sender before the transaction can proceed but Kyle claims that never happened local IT expert Kurt Miller says there's a weak link that crooks can exploit if somebody has access to your email or the computer itself and they log in to that website they have everything they need Curt says it's possible someone hacked into their email we're seeing it right and left now in our industry people's emails getting hacked they go in they use tools to pilfer all the private information we had Kyle do some digging and he discovered these emails from September when Bank of America contacted his business saying your online banking passcode was reset if you didn't make this change please contact us immediately now Kyle's convinced desert Jim Katz was hacked he also worries it could happen again because unless we were to change accounts every day and change our username and password every day this sort of transaction could go unchecked Curt says it's definitely important to use multi-factor authentication to protect yourself just make sure not to use your email I recommend if it if if the website allows it that you always send it to a device in the form of a text message because that code will come in in a way that is very difficult to hack or find unless they actually have the device in their hand he even suggests going one step further additional security like duo verifies a user's identity when logging on dual pushes the fastest and most secure method of two-factor authentication available I open the push on my smart phone read the contextual information on the notification to confirm and hit the green button to accept there are also free Authenticator apps instead of sending you a code to a device they will actually tell you on the screen to open your Authenticator app and it's generating numbers and they change every 30 seconds like six digits and it'll say enter the number you see on your screen right now Kurt admits anything can be hacked and these extra security steps are just a deterrent but it may be just enough to get a hacker moving on to someone else I get that it's a second step and it's a little bit a nuisance but it's five extra seconds that could save you thousands of dollars in money transfers out of your account 13 consumer advocate Tricia Keene looking ahead