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[MUSIC] >> Hello, everyone. Jaishree Subramania here, the Senior Director for Azure Industry Marketing. Thank you for joining the session today and we're here to talk about the fast pace of changes happening in technology today and how you can stay ahead of competition. We will talk about trends and forces driving transformation in a few industries and most importantly, the momentum aspect of it as well. The key takeaway is to equip you with information so you can keep up with the ever-changing shifts in technology. We also have guest speakers to share with us their viewpoints of the software trends and implementations. Let's get started. Now take a few seconds to read what you see on your screen. Last year, our CEO, Satya Nadella, had stated the necessity of tech intensity in today's digital world. In a world where every company is becoming a digital company, we see examples of companies in every industry embracing tech intensity to thrive and maximize the impact. There are two key aspects of tech intensity, the need for every organization to be a fast adopter of best-in-class technology and the need for every organization to build their own unique capabilities, and it really starts with employees who are deeply knowledgeable about the latest technology. Research today has recently shown that there's been two years of digital transformation in just two months this year, which is amazing. In this digital era, tech intensity is vital and it's key to economic growth. Moving on to the next slide, talking about disruption. Every industry is facing transformational change right now. Almost 20 years later, you will see what the numbers are and our dependency on the Internet world over. With this we see technology driving disruption across industries from AI to block chain from security threats and the power of Cloud and the benefits are clear. This brings up to the need that we all have in terms of organizational change. Adapting to disruption is key. There's a real need to adapt to new innovative technologies, and it brings up the key necessary today, digital transformation. It's critical for business success, and it's a priority for business decision-makers around the world. You can see the two stats out here, 91 percent of business leaders see digital transformation as a way to really bring up innovation and find efficiencies and bring up new business outcomes for their organizations. The second one is staggering, 85 percent state that they really need to move forward and offer digital services or they're not going to be around. That's what really digital transformation is all about. I'm thrilled to have amazing guests joining us here today to share with us their viewpoints about the needs of software in key industries and how they're using it to stay ahead of the curve. Introducing Rodrigo Cofino, Corporate Operations Manager for McDonald's Mesoamerica. Rodrigo oversees the operations of 140 McDonald's restaurants in Central America and then of course, I'd like to introduce David Barton, he is the General Manager America's ToolsGroup and ToolsGroup helps companies automate and optimize supply chain planning. Welcome gentlemen. Thank you for joining us. >> Thank you. >> With no further delay, lets get the discussion started. Rodrigo, I'll start with you. What is your perspective on how software is affecting all areas of the business today? >> For businesses like McDonald where we have such a globalized brand, setting ourselves apart from the competition becomes hard and the details become extremely important. That's where technology has really helped us in the past few months. The recent implementations have given us a lot more visualization in the right time. We can make decisions at the right time with the right data and always backing our decisions through information, which is something that sensor support, not only from the competition, but from what we used to do inside before. So it's truly some improvement. >> David, from your side of it, what are your viewpoints on the same subject? >> Yeah, thank you Jaishree. What Rodrigo and McDonald's Mesoamerica have done is what's really best practice in the industry right now. Companies that are digitizing their business are better able to respond to all of the uncertainty that's been introduced during COVID time. Ultimately, they're better able to respond to these changes in demand, and inventory, and supply so that they can get to achieve the service levels, the outcome they want for their customers. >> Perfect. Rodrigo, now given that David has shared at a very high level the solution, can you share the solution ToolsGroup has built for your organization? How long has this been implemented and what business outcomes and results are you currently seeing? >> The implementation of the new software started in last year and it really helped us have better inventories. That means having the right amount, not too much, not too little to be able to still meet the customer's expectations, but also maintaining a low capital workflow. Keeping an eye in the balance sheet while also maintaining the inventories at an optimal level. So that has really helped us a lot recently because it gives us the opportunity to make decisions at real time with real information and due to the recent pandemic, inventories and reacting has become even more important than before. So we were able to separate ourselves from the competition by reacting faster and being ahead of the curve. >> David, share with us how you're using Azure today and how you really implemented a solution with Azure? >> Yeah, thank you. Azure allows ToolsGroup to focus on the business optimization that we do for our customers, while being assured that we deliver a high-performance, high-quality solution. We exclusively deliver our solution on Azure. All of our R&D effort goes into increasing the value that we deliver to our customers. Just to share a little bit about what Service Optimizer 99 plus accomplishes for our customer, Rodrigo talked about the service level attainment and having that automated. The model that we deliver is very sophisticated and that it uses the probability of demand and then maps inventory to that demand to essentially guarantee the attainment of target service levels. As Rodrigo pointed out, the underlying optimization engine then efficiently allocates inventory to minimize the amount of working capital that frees that capital up for other investments, for McDonald's Mesoamerica. Now, thank you for breaking down how ToolsGroup really saw those opportunities and you've implemented your solutions with what you have. Now here's the final question I'd like to ask both of you. I'd like you view point, let's say, crystal ball, where do you see software trends going in the next 5-10 years in especially right now with accelerated pace we've had in this interesting year. David, let's start with you. >> Well, very good question. What we see now is that industry specific applications are going to begin to call upon web services and in our case, delivered over Azure with Microsoft and McDonald's Mesoamerica is actually moving forward with a restaurant management system solution that leverages the tools group optimization and planning engine over the web. This allows McDonald's Mesoamerica to focus on the end-user application, the workflows while leveraging a world-class optimization in the background. >> Rodrigo, from your point of view. >> I have to agree with David with that one. Software becomes even more important to have it readily available. Having it in mobile, having it in the tablet and being able to understand data in real time has really given us an advantage over the competition. I believe that agility helps us create solutions that are perfect for us at a restaurant level. Like you mentioned, I have to see the operations of more than 140 restaurants in four different countries, so I can't really visit all of them. Being able to have the tools to actually measure them and recommend things and actually control from far away, in a remote way, has really given us a competitive advantage. >> Just what McDonald's Mesoamerica has really focused in on a short-term planning, the business has changed on a day-to-day basis with the effect of COVID through Latin America. That is putting pressure on systems to use shorter time series samples to get a better demand signal on data. ToolsGroup as far back as 2009 invested in machine learning and we continue to make that investment so that smaller time series samples can be used to get a better demand signal and guide because McDonalds has seen that they need that real-time feedback and guidance on their business. >> Thank you. This is very insightful in terms of how you're looking at those signals at analytics and it's really the base for digital transformation and we have the opportunity of extending this IP by the Azure marketplace. I want to thank both of you for taking the time and joining us and sharing your perspectives today. Thank you gentlemen, both of you. To bring this discussion to a close, we actually have a very nice case study video that wraps it altogether. Let's roll the video. [MUSIC]. >> When a customer orders a Big Mac, it's super important that we have all the right ingredients up the Big Mac. We can't really tell them, We're out of lettuce or we are out of pickles, that's unacceptable. Supply chain for us is super important, especially being able to have the visualization over the whole process. >> In supply chains, you can't erase the complexity, but you can embrace the complexity with the right tools. Be ready for anything has been our mantra. >> What we need is better planning and better forecast. >> The answer is in the name of the product, Service Optimizer 99+, they were able to reduce inventory by seven percent increase service levels over 90 percent and still on the rise. Then the inner transfer between different nodes in the supply chain that's been reduced by 83 percent at this point. >> It becomes something that makes us a lot more agile and a lot more prepared. >> The opportunity to deploy our solution in Microsoft Azure really takes away any boundaries any limits. So the partnership with Microsoft gives us another very powerful way to present and make the solution available. >> Every industry is facing change right now. The biggest learning is that no business is immune to crisis and no organization is 100 percent resilient. This year has really taught us that digital businesses and those with some digital capabilities have been able to pivot more quickly and with agility, and they've been able to respond to customer needs. Different industries have already embarked on their transformation journey and they're seeing benefits. With Cloud-enabled technologies, they have access to on-demand tools and capacity tailored to the needs with the speed and the scalability of implementation, they're seeing efficiencies increased costs savings, and different kinds of business outcomes. Today I was thinking I'll provide a snapshot of the key business drivers forcing transformation in full key industries today. Let's start with financial services and primarily the banking sector. What you're going to see here is the key business drivers and trends. What I'm going to talk about is the business impact aspect of it. COVID-19 has accelerated already and it's reshaping the banking industry and also incentivizing new ones. Brick and mortar branches have stayed open as an essential service during this time. But customers, as all of you know, have largely shifted to digital channels. Before COVID-19, 65 percent of customers were already interacting with the banks via the multiple channels. But now it's gone up, that number is around 85 percent and it's actually expected to continue and increase even after this crisis. With employees working remotely, security is also a concern. Like in any industry, digitization has created new security threats and born in the Cloud, banks and Fintech companies are offering 100 percent digital experiences and a broad range of services than traditional banks. To stay competitive today and thrive in the future, banking institutes really need to embrace data and Cloud-based services and software moving forward. From a Microsoft point of view, we offer a wide range of products and services, all with a speed and scale of the Cloud. Our databases and storage services make it possible to connect and combine the data silos. When it comes to Developers, we have a comprehensive set of tools that can be used on any platform on language to build and manage Cloud application. Now let's move to healthcare. COVID-19 pandemic has dramatically reshaped every aspect of our daily lives, and no area has seen as much of an impact as healthcare. It's every day. We see the news and it's all around us. Healthcare organizations have been the first to transform from the business as usual to crisis management mode. Often, as we all know, without the systems and the staffing resources needed to meet this pandemic head on and it's been going on for the past so many months. All healthcare organizations have a mission today. Better patient experience, improve our outcomes, and the third one is to really increase the care team satisfaction and most importantly, of course, reduce costs. A growth of consumerism and changing technologies has really spurred a rise in patient expectations. Patients have high expectations than ever towards their doctors, nurses, insurers and the treatments they receive, and patients expect a personalized service. They expect greater customer service, transparency and most importantly, faster access to information. To be on the forefront of these trends, such as personalization, digital health, healthcare organizations need a data-centric approach. We've struggled with large amounts of unstructured silo data, and it makes it largely in accessible for data-driven decisions. Forty four percent of the providers today are using hospital-based electronic health records to warehouse their data and many are seeking better approaches. Then of course, the most important thing is providers also need better analytics capabilities to do things more effectively to segment populations and succeed in value-based care models and most importantly, also in a compliant, secure way. The global Cloud computing market for healthcare is just going to explore and we could see it in terms of the numbers here. From a Microsoft point of view, we're committed to ensuring health data interoperability through fire and other APIs, so customers can connect health data from multiple sources while meeting the most stringent compliance standards. The Microsoft Cloud for Healthcare brings together trusted and integrated Cloud capabilities to deliver on the promises, better experiences, better insights and better care. It delivers enhanced capabilities and templates that really build on our learnings and really tap on the power of Azure, and of course all our other Clouds like Microsoft 365, Power Apps and the Dynamics 365 aspect of it. We move to manufacturing next. Similarly, in the world of manufacturing, technology, competition, and regulations are constantly evolving. Manufacturers have to embrace digital transformation to meet their short and their long-term goals. The COVID-19 global pandemic, as you-all know, has only added to this urgency to these broader modernization and digital transformation strategies. Manufacturers need to put data at the heart of their business. This means actually structuring processes around the use of data and implementing in a strategic digital initiatives. For example, a common data platform which ingest data from various sources into a common data lake. Manufacturers can ensure they have scalable framework for future use use cases and any applications that leverage that data. Then of course, privacy, security, the scalability of Cloud and the hybrid Cloud technology, it's all critical at this point and actually freeze manufacturers from having dedicated skilled workers to maintain these critical functions. Whether your applications are built in house or delivered by our industrial partners, all by Microsoft Azure is that digital production platform that empowers both discrete and process manufacturers to transform their factory plants and also the supply chain. At this point, what I really wanted to bring up is a partner, an ISV called ShookIoT. They build solutions to accelerate insights for big data analytics, predictive analytics, and machine learning and visualization. They simplified industrial IoT. They have a very successful solution in the Azure Marketplace called ShookIoT Essential. Let's roll the video and you'll see an interesting case study now. [MUSIC]. >> I'm an early bird and first thing in the morning I saw the inquiry come in. >> I am not a morning person. >> As soon as he got in and I said, "Hey, Dave." >> Look at this e-mail. >> Look at what they're asking for. >> They were looking at creating an Azure based time-series data store. >> Dave and I look at each other and then we say, "Oh, yeah" and we have the nod. >> The moment was like holy smokes. Someone at a company that we dream of getting involved with, is coming to us. ShookIoT is a company that exists to help industrial companies get value from their operating data. >> The right information to the right people at the right time with contexts to make faster, better decisions. >> This is the largest deal that ShookIoT was able to land and it was because of Marketplace that we were able to. >> We are able to do everything through the Azure Marketplace immediately. >> That allowed us to go from a standing start to a high project in a matter of a week or two as opposed to literally six months or so. >> It's a whole David and Goliath story. >> ShookIoT would not exist without Microsoft Azure. It allowed us to punch way above our way. [MUSIC] >> The COVID-19 pandemic has had an impact on retailers, as we all know on a global scale. With Brick & Mortar slowly opening up and for the longest time remaining closed, retailers have seen that increased demand for deliveries and returns via the mail. In the US, grocery stores have seen over 200 percent spike in online sales in mid March this year, when compared to the same period last year. This trend is going to really continue. Sixty-eight percent of the shoppers are going to keep ordering essential goods online even after COVID-19 is slowly going to subside. On the supply chain, retailers are facing supply chain and shipping challenges due to manufacturing constraints and it's going to take time for it to come back. In fact, 75 percent of US companies experienced supply chain disruption due to the halt of production in China. Finally, customer preferences and purchasing patterns overall, we can't predict it at this point. What is clear is that customer experiences come first when it comes to the retail industry, intelligent operations are a huge requirement and Cloud-based capabilities can really lead the foundation for retailers to survive in the short term and also thrive in the future. The past few minutes, I've really touched on industry trends and the need for software in key industries with just what's happening and forces driving transformation. With the urgency to move fast, customers have the pressure to build the digital capabilities for business outcomes, and most importantly, look at customer needs. At this point, what I want to do is touch on Azure Marketplace. Azure Marketplace is that single destination we have to jumpstart your innovation, to expand and build on your technology capability. This commercial marketplace has thousands of apps that are already pre-certified for use cases and business requirements across different industries. This will instantly help add innovation that customers are looking for. It also provides that agility to test try and it builds up that sustainability in your business. It's seamless to buy an on-board apps from Microsoft and also third party and manage the operations of your business such as billing in a simple way within Azure Marketplace. Just as a quick pointer, I'm excited to highlight the public preview of the private Azure Marketplace. What is this new capability and what is it that we're offering? It's a service that enables admins to govern which third party solution their users can use from the Azure Marketplace. Admins now can create a private marketplace for their users and have the flexibility to add and delete and edit a number of pre-approved offers. We have these features to build-in the compliance aspect of it because there are policies internal companies may have in terms of what apps can be used or cannot be used. It's a fantastic service and it's public preview now. Most importantly, this is one slide I really like. It's a quick look at some of the solutions by industry. There's so much momentum and action in the Azure Marketplace. We spoke about tools group and here today we had David from there and he shared with us their solution that they've built out. Of course we touched on a solution from ShookIoT, and the solution was built for a Fortune 50 client in the industrial IoT Space. You'll see a number of companies around different industries here, and this is just growing on a regular basis. We'd like to keep building on this more because we see the excitement and we see the value it's going to provide our customers. Finally, to bring this auto clause, here are some pointers we touched on today. It's really critical to stay on top and drive innovations and we spoke about tech intensity. Three key final points. Do continue to look at the key industry trends and how Azure can help. There are links out here that provides you-all the information. Explore the Azure Marketplace for applications, based on your need and jumpstart the activities within your company. Also finally, look at the benefits of the private Azure Marketplace, play around with that. With that, I'd like to bring this session to a close. Thank you-all for joining us today. [MUSIC]