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i've called i've written to unemployment every single week for the past three months every week we check every single day and there's just never money deposited in the account i try we tried calling god how many times did we try calling and sitting there all day on hold we hear that from our interviews and this from the emails sent to nbc 10 response i've been filing my unemployment benefits for nearly three months and have not received any of my payments i am now almost three months into being unemployed and still nothing i have a fear that my car is going to get towed soon because i can't afford the payment we get the same emails you know some of them are they're very very moving stories the pennsylvania secretary of the department of labor and industry tells us he feels the frustration but also insists 97 percent of the backlog of cases have been dealt with and that currently the only claims that are more than a month old are the more complicated ones while not commenting on any specific complaint secretary olexiac says in many cases what consumers are telling news outlets and reporting to the state is not accurate we have people who have for example will have money on their debit card but don't check their debit card because they're not used to dealing with a debit card or they have been told they are uneligible for traditional uc file for the pandemic unemployment assistance and they don't do that or they haven't filed their weekly claims or there are mistakes in the claims alexia says the most frequent mistakes are not filing bi-weekly claims wrong addresses incorrect social security numbers and not providing proof supporting a higher rate of unemployment payments you seem to be saying that all of these complaints that we're getting that we continue to get that that aren't just new like somebody just didn't get their payments last week and all the complaints that have been logged with local lawmakers that all those people who haven't gotten their unemployment money or a response you're saying that they all made some kind of mistake not necessarily it could be like i said it could just be something that requires some some questionings some of the cases get very complicated if you're still waiting for a response and you've emailed more than a month ago olexiac says email one of these addresses traditional claimants to uchelp pa.gov pandemic specific ucpua pa.gov some people who have come to us were able to get it resolved because we brought it to you because they had sent emails and it was getting nowhere well it's again the the time is is getting better the wait time the turnaround time uh fraud is is picking up and we want to make sure that people understand that you know the most secure way to do it is to use the system and the department says moving forward it will not be replying to nbc 10 responds when we reach out to it concerning one of your unemployment concerns we want what you want and and what we what we know is that the best way for people to get their um claims resolved is through that email process nbc 10 response will continue to reach out to the state with your unemployment payment concerns and documents how the department performs oleksiak says with email there's an estimated three-week turnaround time and if you use their call center he gave this advice if you're having trouble getting through call later in the week and later in the day for shorter wait times