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wonderful okay so welcome everyone to the q a portion of our fall virtual tours my name is lizzie gray and i'm a project coordinator for connected lane county i am joined by three professionals she'll be back in just a second i promise there are three uh from oregon pacific bank which is a local bank headquartered in florence oregon welcome all three of you would you like to introduce yourselves you bet lori why don't you start okay hi i'm lori gates i am the florence branch manager in at oregon bessette oregon pacific bank here in florence awesome can everybody hear lori okay could you let me know in the chat if you can hear lori give me a thumbs up and sorry al sorry to interrupt you go for it i don't know you're good looks like yes but quietly we're gonna move it closer here okay love the adaptability thank you is that better can you hear me better yep that sounds better to me great okay all right ow sorry hi guys my name is al i am the operations supervisor here in lawrence oregon for oregon pacific great okay and ron and good afternoon everybody my name is ron green i am the president and chief executive officer of oregon pacific bank and i live in florence very cool uh before we start i just want to remind everyone that by now you should have watched the uh 50-minute tour video it was a little bit longer than we were anticipating a 50-minute tour video of opb my co-worker olivia would have sent that on friday and again on monday uh so if you have not watched it please make sure that you do so after the q a portion um and as always while we're up here chatting we can't see or hear you but we encourage you to type in any questions that come up for you in the chat box and i will be monitoring that chat so i will be sure to ask any questions um that you type in there so i'll get us started and i think i'll start um ron let's start with you what was the path that you took to land this career and what types of jobs did you have before banking well uh maybe sheer luck or maybe an accident by chance as i explained to some of the folks before i actually went to college to study music and i had the desire to be both an educator and a professional musician and shortly became both of those things but realized that i needed an opportunity for a better career and so after school i i decided to apply for a bank training position in portland and that was 31 years ago even though i studied music in college i did go back after i joined the making industry and i got a finance masters from the university of washington and then spent about three years studying accounting but that's yeah i kind of by mistake many bankers that i know especially in the management or senior management level uh did not plan on becoming a banker jobs before that i was mentioned before a musician uh i was a teacher private teacher group instructor of jazz studies um and you know i think when i was a teenager i worked at a pizza restaurant you know just to get my feet in the door and get started so that's pretty much it awesome thanks ron laurie you mentioned in the video that you have been at opb for 40 years well not quite yes almost no no i started 40 years ago okay then i took some time off with my children okay started here in may of 1980. okay wow thank you so was that your was that your first job yes actually yeah after my after i went to a business college yes it was my first job very cool it has been a an adventure i've done quite a few things nothing on the lending side but in the operations side yeah it's been a wonderful career awesome thanks lori what about you al hello well i have been in the management field for over 20 years now i went to college to get a degree on international management but then things changed and seven years ago i moved to florence and i ended up never changed i started to tell her and since so if i heard you correctly you said you moved to florence seven years ago and started as a teller at opb and have sent your way up yep wow that's awesome yeah okay so i guess i'll start with l'oreal for this question since um your start date might be the earliest what keeps you at opb oh it's a great company to work for the culture the sense of belonging and i always felt um that if an employer takes care of the employee the employee will take care of the employer yeah and i just you know i love my job i love working with the clients in the community i'm a people person and so that has kept me here yeah for the longest time you know i was a teller for quite a few years and then when i after i had children i had you know as a part-time teller and i i thought i would always be a teller i loved it i loved helping those the clients come in um you know i had certain people come in on friday nights and you know i knew who they were and just building that rapport with them and getting to know them has been a yeah a great great adventure and then i got to where you know my children were older and i wanted to learn something different so yeah the bank has always been been there for me and helped me in my career so that's great that you were able to move up within the same organization yeah great um what about you al what keeps you at opb uh well at first like i said i was running to florence and at the time it was pretty much that was the only thing for me in florence and i like i said i started as a teller and i realized really quick that it was it wasn't just a job it was a culture we are a huge part of the community and i like that dealing with the customers something that daily basis uh and not only here at work but everywhere in town it's such a small town that we run into our clients everywhere so we constantly represent the bank um i don't care if i'm wearing shorts and a t-shirt people still know and they come to me and ask questions and and that's what i like you know it's a probably 24 7 job you know and it's fun i like it yeah nice thank you ron what about you well you know what keeps me at opb is alan laurie uh you know my job you know i can probably narrow it down to a couple of sentences but one of the things that i'm really responsible to do is to hire and keep extraordinary individuals and the two of them are some of the best that we have and so it's the relationships that we have with the people um and and the skills and and the camaraderie uh and the compassion and and the love for each other as well so but i would say right now it's it's alan lori absolutely thank you very nice so since you it sounds like you are in charge of hiring excellent people i don't know how many interviews you sit in on um in your in your day-to-day work but i guess my question would be to you what stands out in an interview what sets a candidate apart from the rest well i mean to address your initial question we have roughly 130 employees and i only have of those 137 directly report to me so the positions that i would interview or be involved in would be generally those seven positions laurie who was an extraordinary manager and she hires someone she interviews that person we have a set guideline and a culture of how we interview um but my perspective what sets people apart honestly is you can tell if someone's genuine if you look at someone in the eye or if they're unwilling to look at you in the eye when they're communicating and and just the sense of how they carry themselves is but as a genuineness about themselves is super important much of any job that somebody applies for you can teach them the job but you can't teach being genuine you can't teach character you can't you know teach someone's really desire to do the right thing at all times so that's really what we look for yes if they come in with with a predetermined uh specific technical skill set i mean all the better but especially on entry-level positions the job can be taught those other factors that i mentioned cannot laura do you have anything to add to that since you do sit down on someone who's spot-on that's what we look for too al and i um you know depending on if we're hiring someone in the tower area or operational area here we do joint um interviews and that's what we always look at those things always like ron said you know skills can be taught and if they come in with set skills uh it's good for us better for us but yeah we look at those all the time anything else yeah i think one of the biggest things we look for when we're doing interviews is if a person is gonna represent the bank good not just a good teller not just a good uh assistant supervisor but is that person gonna be a good representation to every one of us not just the bank uh and that's a lot of times that's a lot harder to find than somebody that like francais and you cannot study for that you you may have a few degrees but if you don't have the personality probably not going to apply for us yeah it's a big factor so i have a question actually because my mom recently has been participating in some interviewing and she mentioned that somebody showed up for an interview in jeans and so in your guys's field in euros field if i was a student fresh out of high school and i wanted to interview for a teller position what would i wear what's appropriate to wear and assuming that i don't own you know a business suit because i'm fresh out of high school i'll start i'll i'll start but i want to you know laurie and al to chime in as well even though especially in this environment that we're in today and i'm at home today al and lori are in the office and i'm wearing a sweater and you can't see my lower half but i'm wearing jeans in the environment of covid things are a little different but we can't forget that we offer financial services to businesses and consumers who look to their bank as being trustworthy uh professional and that they know what they're doing and so how you carry yourself and how you dress in that environment is very very important uh certainly i get it that somebody if either in high school or out of high school or out of college may not have the resources to put together a suit but i would say look for the best professional attire you can have jeans would not be appropriate um but i would say nice in the case of a young man pressed cotton dockers uh a shirt and a tie would be awesome uh and then something similar obviously for a female but professionalism and how you look and how you carry yourself is important i can tell you in my career i've conducted interviews and i was just so shocked and then disappointed of how they chose to dress and automatically in my mind that person was ruled out as a potential candidate because of that first impression that was made yeah what about just overall um aside from wardrobe what would you expect to see if i was to come come in for an interview well uh lori and al to jump in there i think uh i think one of the one thing i look at when we're doing interviews how clean they are you know i mean they might be wearing super expensive suit but it's all wrinkled and the shoes are all muddy and that tells a lot to me you know that the person is obviously not used to wear that kind of tire and he's not responsible enough or any kind of thing so that tells me a lot about a person you know if he's going to wear a pair of jeans and they're not appropriate for an interview you're right like ron says he put someone at a little lower level than somebody else yeah yeah but appearance-wise you know their hair is neatly combed i mean they're clean hey now completely shaved and combed or cold you know i mean um yeah presentable i guess you'd say yeah presentable that's a great way to put it yeah great way to put it i'm gonna add something into we had we interviewed a couple years ago and someone came in and like slipper boots i just we just couldn't believe it yeah yep if i didn't own i guess if i didn't own high heels would a pair of flats be okay yes yes great i mean you know tennis shoes you know um and you know like birkenstocks i would say no no sandals yeah yeah yeah but flats um you know small hills yeah depending you know i mean more of a dress booth than a casual cowboy boot could be a nice cowboy boot though absolutely yeah you know what i mean i do i do so could students job shadow at opb and if they wanted to i think i remember you mentioning in the video that they could could you describe some of the jobs that a student might be able to see in a three-hour job shadow ron you want to you want to start over there over here well certainly um you know there are very different facets of what jobs opportunities exist in banking from what lori and al do which is direct inter interaction with our clients the community the the banking transactions but there's a whole myriad of departments in the back room information technology i t accounting marketing operational support these are our process jobs that really help in the back room and the invisible part of the bank uh the client experience go well so yes they could sit and mirror you know given a job shadow where there's only a couple of hours it might be limited to a job where there's not really the risk of confidentiality being breached we you know our most important thing in our industry is to protect customers information uh but i'd say on the back side of the room you know marketing finance human resources to it to a degree those are all things that people could get a really a kind of snapshot view as to what goes on other than just banking which is what al and laurie do right yeah and out front here you know we're the kind of like the front line staff so we interact more with the clients face to face than the back office does and so there's you know tellering there's our new accounts department um account servicing we have emergent service cash management department there is um there's also loans lenders here residential consumer commercial loans so a whole bunch of jobs that learn about a lot what do you think are some high school classes whether they be core classes like math and science or more technical classes like a business class or a marketing class what could students be doing right now to better prepare for a job in banking you know honestly all those you just mentioned are great but personally i would say speech class because oftentimes what we see are people that come in and then because of maybe they're shy or they're not used to communicating not used to making eye contact with someone and regardless of whether you're a client facing position at the bank or back room you have to be able to engage socially personally to be effective yeah and so i you know speech and anything that gets someone out you know kind of socially you know which today in this environment for of cove it's difficult uh but we're interacting and communicating certainly you know business finance it is really i take my knowledge of the industry for granted and when i hear people talk about banking and finance i'm reminded of how little people know about it uh and so banking and finance overall economics and economy would be helpful but our comments earlier about we can teach you the job in most positions but you need to be able to come to the to the interview and to the job with okay but i've got a personality and i can communicate with you and i can look you in the eye and i can be honest and sincere so that's my thought i right behind ron totally agree number one i think with speech yeah cause it can be a hard thing to do some people have anxiety and yeah you know you can prepare as much as you as you can and you like and then when you're up front there i mean it's hit me before but yeah it's it's very very important yeah probably especially two after a school year like the one that we've had that we've started is yeah human interaction is um we're so lacking in it right now yeah absolutely so i'm picturing like a speech and debate club which i think some schools have i don't know if they all have them um i would say even even sports because you're communicating with mates and with coaches um i'm trying to picture plus working with the team too i mean you know most of us i mean most of us here have a team that we work with um you know some of the back office jobs you know they might be working you know alone quite a bit but they still have a team that they're working ith so very good i think another class that might help in my opinion will be acting classes [Music] it makes them come out of their shelf you know speak in public perform in public kind of thing you know absolutely i think al makes a great point um i i i in my personality maybe it's difficult for al and laurie and lizzy to to believe this is introverted over the last 34 years i've learned to act learn to go out in the community and shake hands i don't think it's really what i want to do or what i'm most comfortable doing but i've learned to almost become someone else and i think that's a great idea drama class uh learning to put on a facade and be a character not to say that you're going to be disingenuous we talked about earlier when you're in the professional environment but you know it might help you get past the hump of that nervousness and anxiety absolutely and some tools to fall back on when you do find yourself right yeah absolutely that's a that's a great suggestion that i've never even heard al oh i know i i consider myself quite the extrovert but my partner suggested that we take an improv class together and i looked at him and i was like don't worry but i do think it's important to challenge yourself and to try new things because don't grow until you're a little bit uncomfortable [Laughter] okay so i kind of have a i have a little game um i'm thinking of three professional skills in my head i am going to actually a little bit of background each wednesday after these two are tuesdays we follow up on wednesday with a working webinar and we've looked at the new world of work uh 10 top 10 employability skills and they're recognized by education by post-secondary education by industry has some of the most important skills for people to have as they enter the workforce um and i'm thinking of three of them in my head and i'll give one of them to each of you and could you tell me about a time when you used that professional skill in your job uh and i'll give you a little bit of time to think but um al let's go with collaboration so working together uh ron solution mindset problem solving and lori how about you do adaptability aka flexibility i'll give you just a little bit of time and while you're thinking i'm going to encourage students to chime in with their own questions you've been relatively quiet today so i'm concerned that chat box isn't working i see some questions on the chat i just too thanks ow awesome so i'll follow up with those questions as soon as our panelists have just a few minutes to think okay whenever someone's ready go ahead and give me a thumbs up and we'll start with you oh i'm always ready well solution mindset um you know there's an expression that's been around the world for a long time honestly that i don't like but there's times people have referred to themselves as the smartest person in the room with when people carry a sense of i know more than you i've done more than you i don't even need your opinion i can take care of it and honestly the smartest person in the room is the person that recognizes that they are not the smartest person in the room when you're solving a problem you know and i can tell you my experience would be and i'm not going to give you an example but just what i think which is every day is to recognize that i cannot do it on my own i need the input and the viewpoint and the perspective of everyone on my team uh and actually i had an example of that this morning with my executive committee that i meet with i throw out what do you think john what do you think amber what do you think bob because they have a viewpoint that will be different than mine and then collectively the collaborative voice the collaborative outcome will be the better solution than i could have come up with on my own so you're the smartest person in the room if you recognize that you are not the smartest person in the room yeah that's great when we had um we've done the solution mindset webinar and when we took a deep dive the professionals who joined me in that on that panel talked so much about active listening and that so much of problem solving is truly understanding what the problem is and you cannot do that unless you are uh you are actively listening so that's great thank you lori i saw you jump up and down you're ready i know it adaptability flexibility so you know well the world as well as banking is constantly changing and in order to to be successful you have to adapt to the changes sometimes it's really hard but you need to you need to be flexible adapt to the changes learn learn what these changes are how they will impact good and bad in dealing with clients you have to adapt to each of one of their personalities they're all so different so you cannot uh sometimes your your communication with one client will not be the same with another client because of their personality or their their ways etc so you have to adapt to that so listen when you say listening that is the key word listen don't interrupt listen take notes um and adapt to the situation the client at the time you have to be flexible because you know every day you come in here you know i make a list of to-do's whatever you come in here and it's true there is never a day that you can go by that list you try yeah but you have to be flexible because things change continually and i'm you know i'm i just i go with the flow and i work and i adapt to it um i've been here a long time so you know starting 40 years ago things and thinking have changed so much and you know you know that old adage it's hard to teach an old dog new tricks but you have to um you have to be that old dog that learns new tricks yeah you can be an old dog but don't be an old stubborn dog there you go that's the thing what about you al i would say for collaboration i think uh not only with this bank but in any other job uh you have to award like run say you have to work with everyone else um we wouldn't be able to do our job with just sellers we're going to be able to do our jobs with just backup house or lending or mortgages or anything we all work together so it's a huge collaboration when it comes to our bank and also with community we work together with the community big time uh we're constantly collaborating with them doing uh fundraisers or helping others or something it's a huge collaboration that is it never stops and it's always something different so that's something that we must do to stay afloat yeah awesome thank you all you aced the game okay so it looks like we have been flooded with student questions i see that part okay so a question from miss olivia how has the industry changed since so many things are virtual now well i can start on a lot of uh aspects and ask laurie and al to chime in as well um you think about the idea that banking started with literally cash and gold a bank would hold tangible something cash or gold and then you'd come back and get it later and you know i see there was a question later in there too asking how much cash the banks have on hand it's very little honestly because we're not in the cash business as far as per se of holding the cash but technology and virtual aspect of how money moves electronically money doesn't exchange hands in the form of a tangible asset like cash or gold or whatever it was or trading a horse um but it's all virtually uh done through electronic movement nowadays and of course i know there's some technology questions in there as well uh nowadays most banking is done online whether it be through your you know your apple device which you can't see because of my background sorry that's odd or your computer you can do pretty much everything on your mobile phone that you did in the bank three years ago just about everything other than you can't see al lori which is you know a crying shame um but it's it's it's hard to explain because it's everything has changed everything about you know interviewing people we're interviewing people with zoom we're we're doing things like that it's the technology and the ability to kind of bridge geographies with technology and systems with technology to make things faster more secure uh and certainly more convenient for everybody yeah that actually segues really nicely into the next question that olivia had and that she asked about how the roles in banking have changed since more people are using online banking i'm sure pre-online banking there wasn't even you know a department or a staff who who supported clients with their online platforms does that exist now quite helpful okay uh when it comes to our branch our own personal branching of brands we're a little different than everybody else our demographic uh can tell we still do a lot of in-person one-on-one and that's what they love they like to come in and talk to one of our tellers and do their transactions live but for coming from a big city i can tell you like ron said everything is done via mobile that's a huge part and we we're moving with the times but at the same time we're we're customizing our services here in corners for our florence people yeah and i think that's why one of the reasons why he separates us from other banks it's as if you've seen the next question what sets you apart as a local bank versus one of the giant national banks and i love this question because i'm somebody who loves to bank with smaller local banks i see the benefits as a customer but but what do you all think some of the benefits are well from the money point of view our money stays in town it benefits everybody in our community he's not benefiting somebody in washington or california per se but our investment money stays in the community to help our community and when it comes to our branch locally are like i said our clients love coming in and and there's still a huge number of people who prefer dealing with the right person than in prison number one and number one number one yes so i think that's a that's a huge factor for us a huge advantage yeah we are we are um we do keep up with the times with um electronic banking i mean ron has been awesome making sure that we're up to speed with the larger banks so we can do the things that they can do but we still offer that personal service yeah yes which i would say absolutely so i have not worked at another bank al hasn't either i mean he was in florida in the industry yeah yeah the flooring industry ron you have worked for a larger bank right i i have yeah i would say there are a lot of different things that would say why working with a small bank a local bank is important but one of which is decision making and this seems to be most impactful for some of our business clients but if they're borrowing a large amount of money or perhaps their transaction their loan transaction is is interesting and really requires some thought on the bank employee to kind of decipher it it's easy when the person making that decision of yes or no is literally sitting right next door to that and and again national banks regional banks are fine institutions but because of how they are siloed and they operate oftentimes if you want to finance a commercial real estate building in downtown eugene and you're i'm not going to mention any other banks names but you're a bank a who's headquartered in california then they have to send that decision to someone in california again the nature of virtual existence and how we transmit data it's instantaneous but you've got someone who doesn't know the eugene market who doesn't live in eugene thinking that this is or isn't a good idea for the bank to be involved and i think just having local presence local management and local decision making is a big deal those are all great points thank you um from a student in cottage grove how are all monetary transactions documented well i can say again through a computer database i mean every the old the olden days and laurie can recall this but of literally somebody coming in and that's manually uh marking into their past book the in the the debit or the withdrawal and pencil or money by hand too can the money by hand um the technology go go ahead sir each client had a um do you call it a pass book they used to call pass book savings it was literally a book that you would insert into either a manual with a pen or pencil but it migrated into using a printer to update the transaction uh to you know manual ledgers of the of the bank cfo keeping track of dollars and dollars out i mean the financial industry has migrated quite well into obviously computers and a database system uh to manage data uh to eliminate human error and to manage security so it's all electronic um again i we've been saying for 30 years that we'll all be going out of out of the cash soon we'll be in a cashless society anytime now and it hasn't happened yet but i still think that is on its way and i don't think the cash and coin currency is important and banking any longer because of how money moves electronically and how we keep track of it electronically there's a digital footprint a digital thumb print on every transaction so we know what lori did what al did because it's all in the database yeah absolutely that does just feel more secure to me yeah absolutely um what are and this question can be for anyone but what are some of the challenges you faced in your role at oregon pacific bank i think the challenges wow you know what starting i mean i started as a teller and you know i've done some different things throughout my career here um each new job was a challenge but i adapted but i think maybe the the challenge a challenge was how to tell somebody know yes in a positive way i bet i mean that was a challenge i i you know i was always i always wanted to please people okay ron has taught me a tremendous amount of education here so but telling a challenge was to tell someone no in a positive way um but i've overcome that i mean i i i understand now and so it's helped a lot um i have a challenge okay so one of my i think the biggest challenge for me right now is that we've been hiring a lot and we hire really good quality uh people yeah you hire one i'm sorry i didn't catch that quality people okay we're great people which is good for me but other departments in the in the in our company they start looking at them like hey so and so it's great and we have them you know and if i'm happy for them because they're moving up yeah but that's a challenge yeah but it's a good challenge i don't mind at all yeah yep that's interesting to think about because yeah that there's another hole for you to fill but then that perfectly to stay within the company so you keep talent we kind of feel sometimes it feels like we're the bottom of the food chain i mean we're not but you know as as we are growing um other job openings are opening up yeah or they're adding on a position and so the people so but we also want to make we also want to hire good people yeah that's what we hopefully yeah i mean he tells me that we've been doing a good job all right i was going to say the exact same thing yeah yep absolutely it's kind of limited here i mean you know um our town is not that big you know and i don't think people want to commute from eugene or whose bay whatever it may be to florence i mean we do have a couple employees from reedsport yeah yeah um you know in mapleton area but not further away than 30 miles or so that so here's another question what kind of technology do you use for communication and ron you mentioned zoom interviews yeah any other platforms that feel secure well we are fully immersed in the world of microsoft and microsoft has a a a cloud-based system called office 365. all of you as students and adults who have used microsoft word or excel or outlook for email or powerpoint all that's now in the cloud and which again allows for a lot of mobility access remotely security and then internally we have a new application of microsoft called teams and teams is where we do a lot of internal chatting collaborating on documents and projects um also video conferencing amongst ourselves it operates just like zoom but also video conferencing with people on the outside so it's it's our zoom um but it's it's it's a fantastic system uh easily adaptable because most people have used some type of microsoft ervice and they're even even in their student career if not their professional career and it's easily adaptable and very intuitive and i like the security and i like the mobility of it great great how do people like to give and receive feedback about the work they're doing i think if it's done correctly it's well accepted you know i mean on our position we get feedback from our clients and they're not shy at all you know ron can tell you that they will tell us you know what we're doing wrong a lot of times they tell us what we're doing wrong and not enough or what we're doing right i guess if they don't tell us that's a good thing i mean if you don't hear it it's a good thing but we do like hearing feedback because that way it gives us the opportunity to to fix what we're doing wrong or and grow so if we're doing something that is not practical for somebody we want to we want to fix it and make it better yeah use it as an educational tool to make us better to learn yeah what about internally do you have a type of review system set up with with yeah we certainly uh would want to provide you know annual reviews the performance of an employee certainly is upon on them to deliver but it's more importantly on us or the supervisor to say here are my expectations and so it's very important that we give them something to measure their success to and then report on how they're doing um and and so you bet constant communication you know the annual review process is great but sometimes it feels rather sterile it's like well al is doing great on this al could work better on that i was doing this and it shouldn't be anything they haven't heard before but i think what's more valuable is that constant communication that say i'm using picking on owl but then al and laurie may have on a daily weekly monthly basis um you know the idea of being constructive you know if they're if you ever if you're a supervisor or if you're an employee and you work for someone that supervisor should never ever provide you any constructive criticism publicly if they have a challenge with what you're doing demand if they're not doing this already and they'll automatically is that you meet privately because you don't want your peers to see you being adjusted if you will or corrected in how your performance on the reverse side if al is doing a great job i want lori to be telling the world publicly in front of all them how good al is yeah uh alpha's better about that and so i think again you know we've talked in our in our video before about the culture of kindness and the culture i don't mind even i'm not embarrassed to say of of love you know be kind to your fellow workers um you know you can communicate what your challenges are but just be kind i also like to say that it's uh as an employee it's good to have an open mind because things will be changing uh but at the same time you should be willing to have an open mouth meaning we want to hear from you too don't be afraid that my boss is unapproachable i can't say to him or her what my thoughts are be kind be respectful and then say gee laurie can you help me understand why we're doing this or could you explain this to me i don't understand or i don't agree let's talk about it laurie may make the decision and need to do it anyway and she'll explain to you why but have an open mind and have an open mouth i like that so true ron excuse me i will tell someone you know i mean if they come to me i will ask them what would you do tell me what you would do like i would come to me and say lori what do you think about this well what would you do now you know and i want to know what his his thought process and then if it's not what is our procedures here at the bank then we'll talk about it and have them understand why we wouldn't do it or why we would do it so yeah yeah i wonder too if that's ever a good self-reflection exercise because if if someone's coming to you saying why do we do it this way and you can't explain it or or there's not that there's not a an explanation that makes sense then maybe there is a little hiccup in the system yeah i think i think that there's been an expression probably never every industry has had this where people have said well we've always done it that way and that's the wrong answer because um no we don't want to change things just to make change but but we should not be afraid that the change generally is good generally change is reflective of changing times changing perspectives changing viewpoints and efficiency taking advantage of what's uh in technology uh yeah we have not always done it that way let's consider a new and better way yeah yep absolutely i'm going to aim this next question at al al do you let your tellers use their cell phones at work no no no for a couple of different reasons one we want them to have the ability to give their attention to our clients all the way from the minute somebody walks through the door i don't want somebody looking down when somebody is sitting up from waiting to be helped so that's one but i think the main reason is for security purposes uh we don't want anybody using their phones and not like they're gonna do it but i don't want you know somebody taking a picture of uh private information that is it's definitely a big no-no so yeah no we prefer no cell phones they can use them on the brick areas yeah that makes sense the security piece makes a ton of sense you think you're just taking a harmless selfie but little do you know you've got client information on the screen behind you yeah absolutely another question here about tattoos and piercings so i think that kind of goes back to hiring and um just overall appearance if i was to show up to a job interview with tattoos on my hands and this nose ring in my nose would that be a problem it would not be a problem our policy has really evolved over the years i mean starting as a bank 40 years ago in a rural community we are a bank and you know a tattooed face although it's someone's choice you're going to be which is harsh as it is you're going to be judged by your by the clients that you serve and and so but we have we have employees with tattoos on their arms on their hands that are they're not offensive you know i think a single piercing whether it be an inner ear or a nose um you know but it also if it's if it's offensive in any way the supervisor will make that call but generally speaking things have changed times have changed and and our perspective of what is considered acceptable also needs to evolve so there's no set policy that says if this then that if this then that um so we have some broad guidance on on that but we'd like to you know be mindful that most of the people that we're hiring today i mean lizzie are an example you're dressed professionally you look all the things that al talked about earlier about hygiene and hair and you look professional and 100 presentable whether you have a nose ring or not is really irrelevant yeah that's i was i'm honestly surprised to hear you say that that that would be okay that's changed i um was a teller back a while ago and um i i had to take my nose ring out and i would say too that that your policy does not span across all banks um but that's that's great to hear that that you're paying attention to who you're hiring who they are and um and evolving with them well i think the idea again on the idea of the nose ring you know if it was what you're wearing or if it was this giant loop that stuck way out here that's where i think the supervisor is going to have to make some discretionary call because i don't think the policy says that those rings are acceptable or or that they're banned it's essentially what is viewed and deemed as professional and again you are 100 presentable was he sure thank you so much it's the nicest thing anyone said to me all day [Laughter] what are some skills that new employees can do to stay in a job long term especially uh can i she has a correction in there it says can build especially if it is their first or second job so basically what can an employee do to to stay long-term what can they show you i can't can i jump sure yeah i think we see that often being the having tellers a lot of them are younger and they haven't had a real job per se but i think one of the things that they can do to stay longer they need to be willing to learn they need to be willing to listen and take criticism like ron say you know we're going to come to you and tell you hey you know you're doing really good but there's more room to grow and if they're not willing to accept that or they think they're already you know gift from god it's just not gonna work you know so they need to be willing to listen and grow and change go with the change and take the initiative yeah we hear that yeah what is that lori what does that look like what do you mean if someone's taking initiative does that mean they're knocking on your door saying give me more work to do what whatever yeah or what kind of classes you know we have an internal um you know compliance banking university here that we are assigned classes annually um through our hr department on compliance issues products customer service etc there's so many classes that are out there so take the initiative what what other kind of classes can i take to help me grow and then the supervisor would look and see and maybe assign some to them but take that initiative be that team player open communication with your with your supervisor manager um learn learn learn anything to add wrong well i think the answers that alan laurier gave were just spectacular and spot on i think above and beyond doing there is oftentimes the job the job description what al or laurie may ask you to do uh but if you choose to take it a step further and make the situation better you improve it you you make things uh efficient uh you get that initiative that was talked about just doing something above and beyond oftentimes there are people that just do the basic level this is what you ask me to do or this is what's expected this is all i'm going to do right that person is not going to advance then they're going to become frustrated and they're going to quit and find a better job in their mind it's what's a better job so make an effort and i think the last thing i would say is do whatever you have to do to ensure your co-workers want to keep you around there you go yeah you got to be it you've got to be a good if you're if you're a pain yeah if you're part of the problem as far as the culture of the team then you need to fix that yeah yep absolutely it looks here like i might have missed a follow-up question to um the internal review question um ricardo would like to know if the review system is a point system so what kinds of things are in that review and i think you throw an example of growing accounts it depends on the position you know the someone who is responsible for servicing clients and providing access to services we may set a goal of we'd love to for you to make so many loans or open so many accounts this year certainly other other educational things we want to see them achieve during the review period present or in the past our review process has not been quantifiable score driven but we're actually migrating to that here as we grow it becomes more and more difficult to be kind of soft and squishy on reviewing someone's performance when you have 130 employees um but it it vary from position to position uh but oftentimes it's it's the employee's best interest if we can give them definable performance expectations so they know what is expected of them and then they can achieve that or better yeah absolutely so part of that review process at the very end of their performance evaluation we'll have objectives for us we'll talk about the things that they've accomplished this last year if we gave them some goals and we'll talk about new ones that we have yep absolutely some goals and we review we review with each particular person how much they have grown and what the expectations are like you've been here a year went from this to here got it um i believe i see the last question i'm probably going to have to make this the last question of the interview um thank you all for submitting all of the questions that have come through thus far but the last question of course we're going to talk about covid how could we not um but due to covid can people come back into the bank or do they have to set appointments and has covered caused any layoffs within your your company lori want to take the first part of that yeah so um no we we don't have client or employees come to the back or even clients come to the back door or whatever um we have our doors are open you know for the first couple months our doors were closed and we asked everyone to do alternative methods of banking drive up atm online banking et cetera and i dropped now that we are open we do um we have a minimum of 10 clients in the bank once and that we've hit that a couple times we've had to kind of manage that um but a lot of people since they learned the alternative methods so a lot of them are still doing that that's a good point right they can't set appointments but no we are open for business and uh you know we have you know it's every other tower window so we're all six feet apart um and then we have spacers on the floor of the lobby for them to wait for the next available client service service representative so i bet that makes you happy to have clients in the bank it is i mean we still you know we still there's still some like i said they're still using those alternative methods and i don't see them that often you know great and then ron will we look to you for the second half yes today and to date the answer is no you know banking is interesting in that it used to be an industry that was built on we built a box we have something at the box and you come to the box to get it well the box really being the building the branch that model is dramatically and exponentially changing and so since there are other delivery channels of banking services even as basic as the drive through teller or the knight depository but now online banking mobile banking mobile deposit we were able to kind of all of our employees who served and needed the bank were continued to do what they did even when we were closed um now i think there's going to be worldwide a challenge is how industry reacts to prolonged effects of a pandemic and what that means for i'm not going to say us or banking just in general into the economy i think the future is unknown uh but we've you know knock on wood to date we've been very fortunate to not have to have any layoffs as a result of the pandemic that's amazing that's really really good to hear so if you happen to be hiring a teller or two or any other entry-level positions where could somebody find those job postings well at opbc.com our website and then if you go to the careers page uh which i believe there's an easy access at the footer but you know for anyone who's comfortable navigating around a website you will find it i promise you the careers page and it'll bring up all available positions uh the way that the bureau of labor works now if you're interested you have to apply online we can't accept a resume or an application across the desk any longer but you can apply right there and all of our positions that are open are posted right now and you have branches in florence and eugene where else do you have a rosenberg coos bay roseburg and medford oh my gosh lots of options okay well thank you to all three of you so so much for for your time this summer filming the tour and then again today um it's been wonderful to have you welcome thank you go be a banker it's an honorable professional you will love it awesome thank you everyone for participating and we will see you next week for our tour of state farm and just a heads up that is all in spanish so um if you don't speak or understand spanish you might want to wait to tune in until the week after but we'll see everybody there thank you bye bye goodbye

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A smarter way to work: —how to industry sign banking integrate

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How to eSign & fill out a document online How to eSign & fill out a document online

How to eSign & fill out a document online

Document management isn't an easy task. The only thing that makes working with documents simple in today's world, is a comprehensive workflow solution. Signing and editing documents, and filling out forms is a simple task for those who utilize eSignature services. Businesses that have found reliable solutions to industry sign banking oregon job offer fast don't need to spend their valuable time and effort on routine and monotonous actions.

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How to eSign and fill documents in Google Chrome How to eSign and fill documents in Google Chrome

How to eSign and fill documents in Google Chrome

Google Chrome can solve more problems than you can even imagine using powerful tools called 'extensions'. There are thousands you can easily add right to your browser called ‘add-ons’ and each has a unique ability to enhance your workflow. For example, industry sign banking oregon job offer fast and edit docs with airSlate SignNow.

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How to eSign forms in Gmail How to eSign forms in Gmail

How to eSign forms in Gmail

Gmail is probably the most popular mail service utilized by millions of people all across the world. Most likely, you and your clients also use it for personal and business communication. However, the question on a lot of people’s minds is: how can I industry sign banking oregon job offer fast a document that was emailed to me in Gmail? Something amazing has happened that is changing the way business is done. airSlate SignNow and Google have created an impactful add on that lets you industry sign banking oregon job offer fast, edit, set signing orders and much more without leaving your inbox.

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With helpful extensions, manipulations to industry sign banking oregon job offer fast various forms are easy. The less time you spend switching browser windows, opening numerous profiles and scrolling through your internal samples seeking a doc is a lot more time to you for other significant jobs.

How to securely sign documents in a mobile browser How to securely sign documents in a mobile browser

How to securely sign documents in a mobile browser

Are you one of the business professionals who’ve decided to go 100% mobile in 2020? If yes, then you really need to make sure you have an effective solution for managing your document workflows from your phone, e.g., industry sign banking oregon job offer fast, and edit forms in real time. airSlate SignNow has one of the most exciting tools for mobile users. A web-based application. industry sign banking oregon job offer fast instantly from anywhere.

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airSlate SignNow takes pride in protecting customer data. Be confident that anything you upload to your profile is secured with industry-leading encryption. Intelligent logging out will shield your account from unwanted access. industry sign banking oregon job offer fast from the phone or your friend’s mobile phone. Protection is key to our success and yours to mobile workflows.

How to digitally sign a PDF file with an iOS device How to digitally sign a PDF file with an iOS device

How to digitally sign a PDF file with an iOS device

The iPhone and iPad are powerful gadgets that allow you to work not only from the office but from anywhere in the world. For example, you can finalize and sign documents or industry sign banking oregon job offer fast directly on your phone or tablet at the office, at home or even on the beach. iOS offers native features like the Markup tool, though it’s limiting and doesn’t have any automation. Though the airSlate SignNow application for Apple is packed with everything you need for upgrading your document workflow. industry sign banking oregon job offer fast, fill out and sign forms on your phone in minutes.

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How to eSign a PDF document on an Android How to eSign a PDF document on an Android

How to eSign a PDF document on an Android

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Frequently asked questions

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How do you make a document that has an electronic signature?

How do you make this information that was not in a digital format a computer-readable document for the user? " "So the question is not only how can you get to an individual from an individual, but how can you get to an individual with a group of individuals. How do you get from one location and say let's go to this location and say let's go to that location. How do you get from, you know, some of the more traditional forms of information that you are used to seeing in a document or other forms. The ability to do that in a digital medium has been a huge challenge. I think we've done it, but there's some work that we have to do on the security side of that. And of course, there's the question of how do you protect it from being read by people that you're not intending to be able to actually read it? " When asked to describe what he means by a "user-centric" approach to security, Bensley responds that "you're still in a situation where you are still talking about a lot of the security that is done by individuals, but we've done a very good job of making it a user-centric process. You're not going to be able to create a document or something on your own that you can give to an individual. You can't just open and copy over and then give it to somebody else. You still have to do the work of the document being created in the first place and the work of the document being delivered in a secure manner."

How to sign pdf electronically?

(A: You need to be a registered user of Adobe Acrobat in order to create pdf forms on my account. Please sign in here and click the sign in link. You need to be a registered user of Adobe Acrobat in order to create pdf forms on my account.) A: Thank you. Q: Do you have any other questions regarding the application process? A: Yes Q: Thank you so much for your time! It has been great working with you. You have done a wonderful job! I have sent a pdf copy of my application to the State Department with the following information attached: Name: Name on the passport: Birth date: Age at time of application (if age is over 21): Citizenship: Address in the USA: Phone number (for US embassy): Email address(es): (For USA embassy address, the email must contain a direct link to this website.) A: Thank you for your letter of request for this application form. It seems to me that I should now submit the form electronically as per our instructions. Q: How is this form different from the form you have sent to me a few months ago? (A: See below. ) Q: What is new? (A: The above form is now submitted online as part of the application. You will also have to print the form and then cut it out. The above form is now submitted online as part of the application. You will also have to print the form and then cut it out. Q: Thank you so much for doing this for me! A: This is an exceptional case. Your application is extremely compelling. I am happy to answer any questions you have. This emai...

How to use technology to sign documents online?

And then in the next step, you need an online document signature. I want to use the same techniques to get my passport. There are many online services, but it is very hard to manage these services. I will show you why it is so difficult to use the service I choose. I will go over all the steps. I will make use of a free online service for the documents. Step 1. Signing the application In this step, we will sign the application that we have prepared. I have written all the documents in the form of a legal application. It is a document that says, "I want to apply for the visa for Turkey." But the application form also says, "I want this document signed." I am signing it. This is a legal document. That is why it is called a legal agreement. I have prepared this application because I know that this visa is for the period from the day I come to Turkey, on my arrival, up until my return from Turkey. I want to sign it to prove that I have applied for it within the period indicated. I am not asking for a visa for every day. The visa will only last for one year. So, I want to sign it. I can write that I have applied, but if I do not apply, I have no visa. The Turkish law allows you to sign the papers. I have prepared a template. The document has the date of the signature in its title. The title has "Application" in parentheses. It is written in different fonts. This document is signed "Sultan". The signature is done in blue ink. The Turkish law says that all the applicants si...