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Government of the District of Columbia, Office of  Form

Government of the District of Columbia, Office of Form

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[Music] the district has 700 thousand residents but at a given time we can have two million people in between visitors and people that work in the city we're 24/7 service we answer three one and nine one 24/7 and so we are held to a standard of quick turnaround as our demographic is changing we have Millennials moving into town and we understand that that while calls are coming in on cell phones as such we realized with 311 need to move to mobile applications to make things more available the public sector space is adapting as well as adopting what has been in the commercial sector for a number of years now we use house force for 301 we do over hundred twenty service request types we have extended it through mobile apps using API open to your own API dashboard report capability we do analytics using understand platform the system makes it easier for our call takers estimate request ante provide follow-up information which helps to call move a lot quicker most of the population within t

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