Reports & FormsBakersfield, CA Official Website

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hi my name is dale clark and i head up the product team for ca technology's service management solution this video is part five of a series of brief demonstrations to highlight some of the capabilities provided by this solution in this installment chris polo will walk you through some elements of the solutions reporting and dashboarding capabilities provided by the included ca business intelligence component based on business objects technology and then we'll show additional capabilities provided by the add-on product extraction for service management let's take a quick look at the library we have itil reports out of the box let's look at business impact here we can see tickets per month impacting the enterprise based on open date or year and we can choose to filter and let's just say an unauthorized ci update was the cause now we can easily see that we have incidents impacting certain enterprise applications during that month we can also break it down by weekday you can also look at i