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A Complaining Customer is Your Most Important Customer  Form

A Complaining Customer is Your Most Important Customer Form

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hey it's Jay Baer from convince and convert delighted to be back with you on IBM's think marketing now look I understand that it can be frustrating to have to deal with customer complaints sometimes we feel that customers aren't listening and they're on the wrong and we're on the right and we have to put all kinds of time and energy into answering their questions and their complaints I completely understand that but let's remember an important statistical fact that the customers who actually complain are actually quite rare in fact research shows that only 5 5 out of 100 dissatisfied customers actually take the time to complain in a forum or a fashion that the business can find it and that's across the totality of customer contact mechanisms so 5 out of 100 customers call plus email plus Twitter plus Facebook plus LinkedIn plus send you a letter plus ask to see a manager in person 5 out of 100 use all of those different contact me

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