Get and Sign Bbb Complaint Form
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How to file a complaint with the better business bureau california
Instructions and help about bbb california
FAQs better business bureau complaint form
What can the BBB or Better Business Bureau do about a company that has had complaints and does not seem legit? Is there a way for them to shut them down due to bad practice, such as billing and not responding to people’s requests in timely manner?Sigh… The BBB is a business organization, not a law enforcement agency. It does not have the authority to “shut down” a business, in spite of the number of times it is asked to do so.All the BBB can do is contact the business to ask for a response to the complaint. It is up to the consumer who made the complaint to reply to the business’ response ( or lack thereof) and attempt to resolve the complaint through the BBB’s mediation. Irrespective of the outcome, the BBB then closes the complaint, reports and publishes the closed the complaint(s) and gives the business a rating. It is up to other consumers to read the rating and decide for themselves if they want to use the business.Basically, the BBB uses reputation, publicity and peer pressure to influence businesses to respond to their customers’ complaints. The BBB cannot force them but it can demonstrate a pattern of behavior that other law enforcement agencies may choose to act upon.