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Are BPO form filling jobs all fraud?Whenever you go for a job, whether it’s BPO or not always see things which can prove it is fakeUsing personal email ids or ids not belonging to company names( like email@example.com)Use ZaubaCorp to find out whether that company is registered or notGenuine companies don’t ask for money for recruitment, if they need you, they will spend to hire youBe aware of most of the Large market players in BPO sector, like Concentrix, Wipro BPO, Infosys BPO, Bellovista, etc.Google search the company with the location if you don’t know the company. Scammed people have already reviewed that placeDon’t trust Reviews whose writer has 1 or 2 reviewsUse glassdoor, indeed reviews to judge a company. They can be useful for finding jobs tooDon’t use Shine . After I created a profile, the only calls I am getting since the last 4–5 months are companies asking for money for verifying my documents (-_-)In Many companies Process Executives do that work of filling forms. Even though filling forms are not legit as a job role, it can be documentation. Research before you leap.Happy Working.
How much did we pay to bail out Freddie Mac and Fannie Mae?Fannie Mae and Freddie Mac were put into conservatorship by the Federal Housing Finance Agency (FHFA) on September 17, 2008. This meant that the two government-sponsored enterprises (GSEs) have been managed by the government since then. The U.S. Treasury Department was authorized to purchase up to $100 billion in the GSEs' preferred stock and mortgage-backed securities (MBS). It was supposed to be temporary, but economic conditions have not improved enough to allow the government to sell the shares it owned and return Fannie and Freddie to private ownership.This was the direct cost. There were also a lot other indirect costs like -$3.9 billion in CDBG grants to help homeowners in poor neighborhoods.Approval for the Treasury Department to buy shares of Fannie's and Freddie's stock to support stock price levels and allow the two to continue to raise capital on the private market.Approval for the Federal Housing Administration (FHA) to guarantee $300 billion in new loans to keep 400,000 homeowners out of foreclosure.About $15 billion in housing tax breaks, including a credit of up to $7,500 for first-time buyers.An increase in the statutory limit on the national debt by $800 billion, to $10.6 trillion.A new regulatory agency to oversee Fannie and Freddie, including executive pay levels.Found this at - What Was the Fannie Mae and Freddie Mac Bailout?
How do I find the password of a database of a BPO project by Unified Infosolution, Kolkata MDFF (Medical Defrayal Form Filling) or FA?The BPO project offered by Unified Infosolution, is very hard to submit on time. They give time duration of 15 days to complete your work load. But Its very hard to complete the work load in given time. So, We have found a solution for submitting our MDFF (Medical Defrayal Form Filling) and FAFF (FINANCIAL AMALGAMATION FORM FILLING). We can submit any amount of work load in 5 days maximum. We have very easy access to database. We can easily put all the form in database.In database we can easily edit or add/delete any data at any time. We will be happy to serve you. We will help you to easy access any data entry project database, so that you can have great accuracy. for more details mail to firstname.lastname@example.orgThanks
How do I fill the 2-year gap in a BPO profession?If you had resigned your last bpo job thinking that not to join again and leaving it forever, then I suggest you not to join it again. Bpo industry is trap. It makes people to join again. People often re-join their last bpo company or get into other Bpo company as the Bpo experience is not considerable for most of the corporate or any other white collor job leaving no option except to join bpo again. Although you can still upgrade your skills or education and try other jobs. However if you still wants to join the bpo and justify the gaps, there are number of reasons you can give.
How do I get a BPO job?Getting a BPO job is not tough, in fact it is one the easiest way to get a job.There are two types of BPO jobs available - one for the 12th pass, and another for the Graduate one. As well as, there are technical support voice profile, backend profile, backend tech support profile, field profile, sales profile.12th pass bpo jobs are very easy and pay is less, graduate level bpo jobs are better in terms of pay package, as a fresher you may get from 185000 to 280000 depending upon the organization and work.In order to get a BPO job, just update your profile in all the leading job portals like - shine.com, naukri.com, monsterjobs.com, you will be contacted by several consultancies who will not charge a single penny and will take your interview and if you clear you will get your BPO job.If you need any kind of referral for a fresher level job let me know i will help you. but yes you must be a graduate in order for me to refer you.Thanks.
What is it like to work in a call center?Reposted and edited from... Ariel Williams's answer to What's some shit that customer service people say?In most call centers... This is your customer....and this is where you work...I spent too long doing customer service as my first job out of high school and my call opening script for
was so good it was chosen as the model for their call flow for years to come even after I myself had long since left. I never really liked the script they wanted us to use so I made my own script up. Eventually they realized that I was not following the script but that I also had higher customer satisfaction scores than 99% of the reps in the company. They liked it enough that they not only did not stop me they copied it to the entire company after getting my feedback. The key change I made was instead of having a verbatim script we changed it to a process and each rep would phrase the language used at each step in a way that was both comfortable for them to say and professional. Thus each rep was asking the same questions and in the same order but each used slightly different language to phrase it. This change was huge. It improved customer satisfaction dramatically across the board. People went from mindless drones to real people overnight.Changing the process of solving customer complaints was as big as changing our language. Below I detail roughly the process I helped develop for the company. Mind you some executive got all the credit. They even sent me to the training classes when this new process was rolled out. I was like, "umm you know I designed most of this right?". Paid training time was a nice vacation so I took it but still.This is an example call script from beginning to end that would be followed 30 to 100 times in a single eight hour shift working technical support / customer service for a major internet service provider. A typical call should be as short as possible and the average of all of your calls should be 8 minutes or less. Some calls would be 2 minutes some 15, as long as it averaged to 8 or less it was fine."Thank you for choosing my name is Ariel I would be happy to assist you today, can I please start with your first and last name?" "Thank you now in order to pull up your account may I please get your 10 digit home telephone number?" "Excellent, one moment while I pull up your account details." "To protect the security of your account can you please verify your mailing address please?" "Excellent, thank you very much, now how may I assist you today?" "So to confirm you are calling about today is that correct?""Are there any other concerns that you are calling about today?" "Out of the concerns you mentioned today what is the most important concern?" I am glad I was able to assist you today and thank you for choosing , before I let you go.... : I would like to offer you the opportunity to get a free copy of your credit report for trying please hold while I transfer you for more information, okay? Bonuses from these kinds of transfers could easily add up to several hundred dollars per paycheck. I made roughly 150$ - 300$ every 2 weeks from these transfers alone. I on average transferred 80% of my customers and 60% took up the telemarketer on the offer.I said all of the above for so many years it is still ingrained in my head a decade later.Most people doing this work drink a lot of caffeine and eat a lot of junk food from the vending machines on site. The company I worked for had free coffee vending machines and regularly gave away candy and even doughnuts a few times a week. There is nothing quite like getting Krispy Kreme doughnuts delivered to your desk while on a stressful call.Statistics are everything on this job. You have stats for everything and they all have goals and targets. If you are 1 min early or late from a 15 min break it hurts your stats. If you keep customers on hold too long it hurts your stats. If you spend to long in "after call work" a point where your phone is blocked from receiving a new call while you finish up work it hurts your stats. All in all most companies have as many as 100 metrics that your quality of work is measured by and no one on earth can meet the targets in every single category at once without going insane. Often keeping a few important stats high results in some other states being low or vice versa. Some stats need to be as high as possible others as low as possible.Here is an interesting fact. This is grueling work and one company I worked at found that employees were more productive when we were at under 80-90% capacity than 100% capacity. Being at 100 percent capacity means that every employee is on a call every second of the shift from beginning to end. 80% capacity means that 20% of the employees shift they are waiting for a call to come in. When you have time between calls you can relax and get things done leftover from the previous call and be better refreshed for the next call. We could actually help more customers when at 80-90% than when at 100%.Call volume can fluctuate wildly and sometimes weather could cause an entire call center to go down for days doubling everyone elses load. If the volume was high they would offer unlimited overtime. You could work 16 hour days all week long if you wanted (and didn't go crazy) and get time and a half. (A single 2 week check could be 1.5k. Not bad for a first job at 18 in 1997) If there was a serious issue like a call center offline you could get double time for any overtime hours. If you worked on a holiday you would get 8 hours of pay plus time and a half, so roughly double time and a half for 8 hours.A few notes on the word choices in my script above. The psychology of words is a strange thing in customer service.Choose, you never thank someone for calling because no one wants to have to call customer service. You thank them for choosing the company to provide services, thus building company loyalty.Excellent, this word is used as much through the call as you can because the customer satisfaction surveys rate on a scale from "poor" to "excellent" I was able to prove excessive use of excellent made it more likely the customer would rate you excellent in the surveys. If the top choice was something different than a different word to match. Once when they changed to a 5 star system for surveys I used "stellar" instead as a positive exclamation and it worked to improve scores too.When on a call putting extra emphasis on the words that are positive to the customer and less stress and emphasis on the negative things you need to say helps keep the customer happy. "This is great news for you..." "It looks like you are right there is a problem, I can fix this in no time!"Always apologize for anything that inconveniences the customer but never say "I am sorry" say "We / I apologize". You do not want the customer mad at you personally for things you as a customer representative were not responsible for and may not be able to fix. If you say "I am sorry" you are indirectly placing blame on yourself instead of the company. If your customer is mad at you it will be more difficult to help them fix the issues they called about and take longer to do it. If you fix the issue they will no longer be mad at the company, win - win.If you must place the customer on hold always gain their permission first and then check in with them every 60-90 seconds to let them know you're still there and working on the issue before placing them on hold again for 60-90 seconds more.I do not miss doing this work at all. I was very good at it and promoted many, many, times due to my skills and ideas. However, it is a very stressful job to work in even at management levels and job security is not very high. It did have its rewarding moments and customers that professed their undying gratitude for you but those were few and far between. I once spoke to actor James Franco on a call and one of the Baldwin families non actors. (I think she was the wife of one of the Baldwins). I spoke to a few other famous people in those many years but those were the ones that stuck in my mind. After 20,000 customers eventually you get a few famous ones, they use the internet too.I did once get a lifetime invite to the Dealers Room at the Tucson Gem and Mineral Show for helping a guy. That is a big deal because I love the gem show and the dealers show is something the public does not get access to. There is something about walking through the aisles of some of the most expensive and biggest gems on earth and knowing you are one of the lucky few. Normally the pass to the back costs money and requires an invite but each dealer is allowed to give away passes to their customers. One such dealer was my customer on the phone one day and my help saved him thousands of dollars so he asked for my email and still sends me tickets.
I want to join BPO. But I think I am not capable of speaking English fluently and that is the basic need for BPO. How to sort it out?Being able to speak English fluently, or in other words call center job is not what Indian BPO is about today. That's a misconception that need to be dispelled. Read this ET story puclished today Indian BPO industry to hold convention in US with aim to change perception of sector - The Economic Times Indian BPO has moved up the value chain and is no more about just call centers. Domain experts from various fields like Finance, Accounting, Law, Medicine, Engineering are making a successful and long term career in the BPO or more appropriately the BPM industry. To cut a long story short, English is not the main requirement for getting a BPO job. You can also get a back office job in your domain where you take care of back office operations and you don't have to speak to any customers. If you are a domain expert with experience you will be valued even more.
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Is a BPO better than an appraisal?BPOs are typically not conducted by certified real estate appraisers due to appraiser licensing requirements. How is a BPO different from an appraisal? Appraisals are typically more comprehensive than a broker price opinion. In addition, BPOs can be performed more quickly since they account for less data.
What is the cost of BPO?BPOs cost between $125.00 and $225.00 when you order them depending on how detailed you want them. There are several companies online that you can order a BPO through, just google "order a BPO" and you will get a bunch.
How can I become a BPO agent?Suggested clip How to Become a BPO Agent - YouTubeYouTubeStart of suggested clipEnd of suggested clip How to Become a BPO Agent - YouTube
What is a BPO order?A BPO, or Broker Price Opinion, is a tool used by mortgage lenders, banks and others to value a property in the current real estate market. Reasons a financial institution might order a BPO include: \u2013 Refinancing a recent mortgage. \u2013 REO property (Real Estate Owned property)
How much does a broker price opinion cost?property, and sometimes based on the fee that you ask for to do the order), Interior BPO's for anywhere from $50-$200, 2nd Opinion or Drive-By BPO's for between $30-$85, and Property Condition Reports for $10-$25. The average fee for an exterior BPO has been driven down because of multiple factors.