LOSS or DAMAGE CLAIM FORM Southwest Airlines Cargo
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People also ask
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How do I claim air cargo?
To request financial compensation for the loss or damage, you must submit a formal claim providing the following documentation: A copy of the air waybill. If appropriate a copy of the House air waybill. Written notice of complaint submitted by the person entitled to delivery. Handling report from the carrier.
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What are the 4 types of cargo claims?
Freight claims are also known as shipping claims, cargo claims, transportation claims or loss and damage claims. Typically, there are four common types of freight claims that you will encounter in the industry. Damage, loss, shortage, and concealed damage or shortage are the common claims that can occur in logistics.
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What constitutes a cargo claim?
A freight claim or cargo claim is a legal demand by a shipper or consignee against a carrier in respect of damage to a shipment, or loss thereof.
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What is needed to file a cargo claim?
There are four essential elements to filing a freight claim: The shipment must be identified so the carrier can complete an investigation. The type of loss or damage must be stated. The amount for the claim must be stated. A demand for payment by the carrier must be included.
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How do I claim lost cargo?
When filing a lost freight claim, a shipper will usually be asked to provide the packing slip and invoice for their lost shipment. Shippers will also need to provide a breakdown of how they came to the amount they are claiming to have lost, which includes listing what is missing or damaged and any other related costs.
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How do I file a claim with Southwest Airlines?
Please make a report in person to the Baggage Service Office (located in the baggage claim area or at the ticket counter). If you've already left the airport, please Contact us here or call (888) 202-1024.
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What is Southwest cargo 1 800 number?
Contact the Customer Care Center at 1-800-533-1222 or your local cargo facility.
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How can you make a claim in case of a cargo loss?
Claims must be filed in writing (or electronically, if both parties agree) - a phone call does not constitute a legal claim. The claim must be delivered to the carrier within the time period specified in the contract, bill of lading or tariff.
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What should be included in a damaged cargo claim?
Copies of any loading or discharge receipts/reports (over, short and damage/ discrepancy report) and delivery receipts. Copy of claim letter to third parties holding them responsible (as applies) Pictures of the damaged freight (if you have them) Proof of the value of the commodities lost or damaged.
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How do I get reimbursed by Southwest Airlines?
If you incurred additional expenses, such as a hotel stay, food, a rental car, or any other reasonable extra costs, you'll need to submit your receipts to Southwest by email. Here's how: Visit the Southwest Email Us page. Click "Expense Reimbursement Request," and then click "Next."
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How do I report a claim to Southwest?
Please call us at 1-800-I-FLY-SWA (1-800-435-9792).
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What to do when cargo is damaged?
Damaged Freight Step 1: Do not turn the driver away! ... Step 2: Accept the damaged goods. ... Step 3: Document everything. ... Step 4: Keep the freight (and Packaging) ... Step 5: Prevent further damage to freight. ... Step 6: Pay the charges. ... Step 7: File the freight claim immediately. ... Step 8: Freight Claim Maximum Liability Amounts.
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How do I file a damage claim with an airline?
Head to the baggage claim office immediately if possible. You have up to 24 hours to report a claim for domestic flights and seven days for international flights on most carriers, though policies vary by airline.
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