PHYSICAL ASPECTS of QUALITY Form

Instructions and help about PHYSICAL ASPECTS OF QUALITY

it is not easy to define what quality it is often the definition of quality is approached with excellence good materials etc but this is not always the case quality is in our customers minds i'll give you an example if a customer wants to buy a car he could consider it as a quality parameter the following characteristics appearance fuel consumption comfort brand reliability price combining these six parameters and obtaining a single quality value is not easy additionally one customer might value a high price as a hallmark of uniqueness while another might value a low price as a key feature in summary the quality of a product or service is that which meets the customer's value system it could therefore happen that a customer might evaluate your company's product as low quality even if the product has characteristics that you consider excellent the reason for this difference is that the value system of the customer and your company are not aligned okay therefore to define what quality is