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CNA Training Advisor May 2019Volume 17 Issue No 5  Form

CNA Training Advisor May 2019Volume 17 Issue No 5 Form

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hello class welcome to the 5a which is communication skills chapter 3 as usual open to section 2 of chapter 3 that starts with explained types of communication we know that communication is the key to every relationship whether it's professional or personal you have to communicate that's how you know what the other person means especially in this case where you're the caregiver and you're providing care to a resident you have to know and understand when they need assistance so let's begin so there are two types of communications number one is verbal communication which involves everything spoken everything written email tags all of that are considered verbal communication number two nonverbal communication that's when you only use your body language to convey a message to the other person for example you walk into a room the resident is crying or sad they're not saying anything to you but you can tell by their body language that something is wrong so that's communication that's nonverb

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