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[Music] you're not the only sight that invites the community to respond to it and tell the whole world how they felt about their customer service experience but you know you were right and you were there at the beginning and you're at the heart of it I feel like generally speaking customer service the experience that I have as a customer in most of my encounters is better than it used to be but I think it's because everybody knows now that someone's watching but you have any feelings about that I I completely agreed to be clear we were an early player but in no way shape or form did we invent the notion of having public reviews but if you think about the ability for hotels especially hotels because their catering to a traveler a transient individual might stay there and may never be back in that same city the ability to give just a terrible product experience and really not have to worry about it because the person's not gonna come back they weren't going to come back anyways but now t