Nonprofit Resources Public Library of Charlotte and Mecklenburg Cmlibrary Form

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our digital channel is critically important to serving customers in the future we're in the midst right now finalizing our program of work for fiscal 2016 and there's nothing in there that's more important than continuing to build out our digital channel and therefore things that are driving that one is the existing demand that we have over the last five years our digital download business is growing at sixty-six percent a year our wireless usage is grown at thirty-seven percent of years so we have a lot of current demand for those services secondly we know that from customer segmentation work that we've done on our customer base that we have lots of library users who are mobile friendly but aren't using digital services a good example are the parents and the caregivers who bring children in for story times so we want to make sure that they use those have an opportunity use those services third we also know that there are people in our community who don't use the library but consume di