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Great question! Baptiste Debever and I answered this in our recent episode of The Marketing Automation Discussion. Watch the episode to learn how we close the feedback loop:Listen to the episode on anchor >>>Today is all about automating your feedback loops to increase customer satisfaction, improve the speed/efficiency of bug fixes, and reduce churn.My guest today is Baptiste, the founder of Feedier - Next generation feedback.Baptiste, why don’t you tell us what Feedier is exactly?Yes of course. And thank you for setting this up Alex. I think everyone will find a lot of value in what we’re about to show them.Feedier is a feedback application focusing on gamification of the user experience in order to gain more actionable feedback results.It’s great to have you and I am really enjoying my initial experience with Feedier. It’s a gorgeous product.The situationLet’s start today’s discussion by presenting a few situations most of you should be familiar with. Let’s say you are trying to solve for any of the following:Improving user experience by testing new site design, onboarding funnels, web app dashboards…Gaining feedback on a specific piece of content you are sending traffic to - this could be a new ebook, video, white paper your team put a ton of time into so the feedback is important.Reducing churn in your product, or increasing conversions from free to paid accounts.Finding and fixing issues as soon as they happen.In each of these situations, on-page analytics for time on page, heat maps, and fall-off percentages at each stage in your funnel, although important, do not provide the full picture from the customers’ perspective.The automation we are about to discuss will.Now Baptiste, tell our listeners how to set up this automation:Here’s how to set it upYes Alex, and like you said, we need to get the customers’ feedback in order to really tackle UX, churn and issues in the funnel. So, in this automation, our product Feedier is used on top of Slack in conjunction with zapier and possibly Asana to solve for the needs you mentioned earlier.Here is how to set it up:Step 1 - Setup the widget.Read the in-depth article here >>>https://help.feedier.com/getting...Add .js snippet > setup the survey >> customize widget.Step 2 - Connect zapier and install native Slack app:Link: https://help.feedier.com/api-and...https://slack.com/apps/A8P7FH6LR-feedieIntercom is coming soon.> Tag them based on satisfaction.Step 3: Setup your first surveyWatch the demo videoUse case - testing out a new checkout funnelAlright, so now that we’re set up, let’s discuss a quick scenario we recommend using this automation in -I have designed and deployed a new pricing page or a new checkout funnel for an ecommerce site. I can see conversion drop off at each step in the funnel via my site analytics (GA or otherwise). But, why are users more or less interested in this new pricing/checkout funnel? Well, you can find out by running a survey.Then, the next step is to automated the actions for your team post-survey to ensure you are making the most out of this new data.Baptiste, please tell us what we are going to set up:What you’re going to setup are two surveys for this funnel:Survey #1 is deployed if/when they spent too much time on the page (say checkout page). This requires a bit of .js, here is the documentation:The reason we deploy this survey, after say 15 seconds on any particular page without typing going on, is because we are fairly sure they are having issues or doubts around the http://product.To create the 15 second delay, you will need to add some javascript - simply follow the show or hide instructions in the docs: https://help.feedier.com/getting...Survey #2 is deployed post-checkout and includes an offer. We include an offer because this survey is not meant to help them (like the former), but it’s meant to help us with product changes and improvements. So, we offer them an extra month of service, a discount code for their next purchase, a small amount of money back on the current purchase… No javascript necessaryOk, now let’s explain what happens when either survey is filled out:When they fill out survey #1… since this is deployed during the funnel, AFTER 15 seconds of non-activity on any page, we assume they are experiencing issues. So, Baptiste, what do we do with the results from survey #1 in this example: At the end of the survey, we publish a phone number to call customer success department. A notification pushes to Slack as soon as anyone fills out this survey. That notification includes a link to the survey results. Everyone involved in CS is on this channel and receives an alert. Tags are added to their profile in CRM for “Negative Survey” or “Positive Survey” based on the qualitative questions in the survey. Text analysis feature coming soon…IF positive: tag added into the CRM (“Positive Survey”), then they are pushed to a thank you page where there would be an option to add their experience to your review platform (i.e. Trust Pilot, App Store, Capterra…), and a social share option.IF negative: tag added to the CRM (“negative review”) + CS team is notified via Slack and email > followed-up by an email to the customer asking for their phone number → then call from CS when they reply to gain a better understanding of what happened.Time of survey + browser info + location are pushed (via zapier) to an Asana list so the engineering team can investigate.When a conversation happens, CS updates their profile and adds a task to the correct list in Asana.Ok great, so we have actions on survey #1. What if they skip survey #1 (do not experience any issues in the funnel), but they do fill out survey #2…Remember, since this survey happens only AFTER they have completed the checkout, we do NOT assume their experience was good or bad. Also, we need to incentivize them to leave a survey since they have no other reason to hang around. How is survey #2 setup Baptiste:They are introduced to the survey via an introduction page with the offer of a free ___ (discount code, rebate, free month…), and any additional information (how long it takes, why they are collecting feedback, etc.)A notification pushes to Slack as soon as anyone fills out this survey. That notification includes a link to the survey results. Everyone involved in CS is on this channel and receives an alert.IF positive: Tag added into the CRM (“Positive Survey”), then they are pushed to a thank you page where there would be an option to add their experience to your review platform (i.e. Trust Pilot, App Store, Capterra…), and a social share option.IF negative: tag added to the CRM (“negative review”) + CS team is notified via Slack and email > followed-up by an email to the customer asking for their phone number → then call from CS when they reply to gain a better understanding of what happened.Time of survey + browser info + location are pushed (via zapier) to an Asana list so the engineering team can investigate.When a conversation happens, CS updates their profile and adds a task to the correct list in Asana.The anti-churn sequence starts from your CRM - now that they have the tag, you can add them to an automation in your CRM which helps them get better at using the software as well as forms a tighter bond between them and their CS rep.Alex’s note: Check out CRM’s with built-in automations and the ability to programatically add tags from third-party tools. Some of my favorites are Agile CRM, Active Campaign, Sales Seek…Zapier - Feedier Video Tutorial #6 - Integrations using ZapierThe results from the feedback loop aboveAfter running this, you can expect to gain;A very clear and organized system to increase response rates on poor satisfaction to reduce poor reviews or churn in the checkout funnel.An automated way to send highly-satisfied individuals to your Trust Pilot, iTunes profile, Capterra review page… in order to receive a positive rating and more social proof for your brand.More customer trust, less churn etc…If you would like this feedback loop, head to Feedier - Next generation feedback or contact the team at Marketing and Sales Automation - Automated.AF - Automated.af to set this up for you.Baptiste, thank you for being a part of this and sharing this valuable automation.Tell everyone how to get in touch with you:LinkedIn : https://www.linkedin.com/in/bdeb...Email: contact@feedier.com and we have a very active Intercom Widget on Feedier - Next generation feedback>> SUBMIT YOUR AUTOMATION OR EPISODE <<<

I’ll tell you a secret - you can thank me later for this.If you want to make the form-filling experience easy for a user - make sure that you have a great UI to offer.Everything boils down to UI at the end.Axonator is one of the best mobile apps to collect data since it offers powerful features bundled with a simple UI.The problem with most of the mobile form apps is that they are overloaded with features that aren’t really necessary.The same doesn’t hold true for Axonator. It has useful features but it is very unlikely that the user will feel overwhelmed in using them.So, if you are inclined towards having greater form completion rates for your survey or any data collection projects, then Axonator is the way to go.Apart from that, there are other features that make the data collection process faster like offline data collection, rich data capture - audio, video, images, QR code & barcode data capture, live location & time capture, and more!Check all the features here!You will be able to complete more surveys - because productivity will certainly shoot up.Since you aren’t using paper forms, errors will drop signNowly.The cost of the paper & print will be saved - your office expenses will drop dramatically.No repeat work. No data entry. Time & money saved yet again.Analytics will empower you to make strategic decisions and explore new revenue opportunities.The app is dirt-cheap & you don’t any training to use the app. They come in with a smooth UI. Forget using, even creating forms for your apps is easy on the platform. Just drag & drop - and it’s ready for use. Anyone can build an app under hours.

NOOOOOOO. You are talking to a military romance scammer. I received an email from the US Army that directly answers your question that is pasted below please keep reading.I believe you are the victim of a military Romance Scam whereas the person you are talking to is a foreign national posing as an American Soldier claiming to be stationed overseas on a peacekeeping mission. That's the key to the scam they always claim to be on a peacekeeping mission.Part of their scam is saying that they have no access to their money that their mission is highly dangerous.If your boyfriend girlfriend/future husband/wife is asking you to do the following or has exhibited this behavior, it is a most likely a scam:Moves to private messaging site immediately after meeting you on Facebook or SnapChat or Instagram or some dating or social media site. Often times they delete the site you met them on right after they asked you to move to a more private messaging siteProfesses love to you very quickly & seems to quote poems and song lyrics along with using their own sort of broken language, as they profess their love and devotion quickly. They also showed concern for your health and love for your family.Promises marriage as soon as he/she gets to state for leave that they asked you to pay for.They Requests money (wire transfers) and Amazon, iTune ,Verizon, etc gift cards, for medicine, religious practices, and leaves to come home, internet access, complete job assignments, help sick friend, get him out of trouble, or anything that sounds fishy.The military does provide all the soldier needs including food medical Care and transportation for leave. Trust me, I lived it, you are probably being scammed. I am just trying to show you examples that you are most likely being connned.Below is an email response I received after I sent an inquiry to the US government when I discovered I was scammed. I received this wonderful response back with lots of useful links on how to find and report your scammer. And how to learn more about Romance Scams.Right now you can also copy the picture he gave you and do a google image search and you will hopefully see the pictures of the real person he is impersonating. this doesn't always work and take some digging. if you find the real person you can direct message them and alert them that their image is being used for scamming.Good Luck to you and I'm sorry this may be happening to you. please continue reading the government response I received below it's very informative.   You have contacted an email that is monitored by the U.S. Army Criminal Investigation Command. Unfortunately, this is a common concern. We assure you there is never any reason to send money to anyone claiming to be a Soldier online. If you have only spoken with this person online, it is likely they are not a U.S. Soldier at all. If this is a suspected imposter social media profile, we urge you to report it to that platform as soon as possible. Please continue reading for more resources and answers to other frequently asked questions:  How to report an imposter Facebook profile: Caution-https://www.facebook.com/help/16... < Caution-https://www.facebook.com/help/16... >   Answers to frequently asked questions:  - Soldiers and their loved ones are not charged money so that the Soldier can go on leave.  - Soldiers are not charged money for secure communications or leave.  - Soldiers do not need permission to get married.  - Soldiers emails are in this format: john.doe.mil@mail.mil < Caution-mailto: john.doe.mil@mail.mil > anything ending in .us or .com is not an official email account.  - Soldiers have medical insurance, which pays for their medical costs when treated at civilian health care facilities worldwide – family and friends do not need to pay their medical expenses.  - Military aircraft are not used to transport Privately Owned Vehicles.  - Army financial offices are not used to help Soldiers buy or sell items of any kind.  - Soldiers deployed to Combat Zones do not need to solicit money from the public to feed or house themselves or their troops.  - Deployed Soldiers do not find large unclaimed sums of money and need your help to get that money out of the country.  Anyone who tells you one of the above-listed conditions/circumstances is true is likely posing as a Soldier and trying to steal money from you.  We would urge you to immediately cease all contact with this individual.  For more information on avoiding online scams and to report this crime, please see the following sites and articles:   This article may help clarify some of the tricks social media scammers try to use to take advantage of people: Caution-https://www.army.mil/article/61432/< Caution-https://www.army.mil/article/61432/>   CID advises vigilance against 'romance scams,' scammers impersonating Soldiers  Caution-https://www.army.mil/article/180749 < Caution-https://www.army.mil/article/180749 >   FBI Internet Crime Complaint Center: Caution-http://www.ic3.gov/default.aspx< Caution-http://www.ic3.gov/default.aspx>   U.S. Army investigators warn public against romance scams: Caution-https://www.army.mil/article/130...< Caution-https://www.army.mil/article/130...>   DOD warns troops, families to be cybercrime smart -Caution-http://www.army.mil/article/1450...< Caution-http://www.army.mil/article/1450...>   Use caution with social networking  Caution-https://www.army.mil/article/146...< Caution-https://www.army.mil/article/146...>    Please see our frequently asked questions section under scams and legal issues. Caution-http://www.army.mil/faq/ < Caution-http://www.army.mil/faq/ > or visit Caution-http://www.cid.army.mil/ < Caution-http://www.cid.army.mil/ >.  The challenge with most scams is determining if an individual is a legitimate member of the US Army. Based on the Privacy Act of 1974, we cannot provide this information. If concerned about a scam you may contact the Better Business Bureau (if it involves a solicitation for money), or local law enforcement. If you're involved in a Facebook or dating site scam, you are free to contact us direct; (571) 305-4056.   If you have a social security number, you can find information about Soldiers online at Caution-https://www.dmdc.osd.mil/appj/sc... < Caution-https://www.dmdc.osd.mil/appj/sc... > . While this is a free search, it does not help you locate a retiree, but it can tell you if the Soldier is active duty or not.  If more information is needed such as current duty station or location, you can contact the Commander Soldier's Records Data Center (SRDC) by phone or mail and they will help you locate individuals on active duty only, not retirees. There is a fee of $3.50 for businesses to use this service. The check or money order must be made out to the U.S. Treasury. It is not refundable. The address is:  Commander Soldier's Records Data Center (SRDC) 8899 East 56th Street Indianapolis, IN 46249-5301 Phone: 1-866-771-6357  In addition, it is not possible to remove social networking site profiles without legitimate proof of identity theft or a scam. If you suspect fraud on this site, take a screenshot of any advances for money or impersonations and report the account on the social networking platform immediately.  Please submit all information you have on this incident to Caution-www.ic3.gov < Caution-http://www.ic3.gov > (FBI website, Internet Criminal Complaint Center), immediately stop contact with the scammer (you are potentially providing them more information which can be used to scam you), and learn how to protect yourself against these scams at Caution-http://www.ftc.gov < Caution-http://www.ftc.gov > (Federal Trade Commission's website)

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A satisfaction note template is a predefined document designed to express feedback about a service or product. Using this template helps organizations collect valuable insights from customers concerning their satisfaction levels, enhancing service quality and customer relationships.

Creating a satisfaction note template in airSlate SignNow is straightforward. Simply log in to your account, navigate to the templates section, and customize your satisfaction note to include key questions and fields relevant to your feedback process.

Yes, the satisfaction note template offered by airSlate SignNow is fully customizable. Users can tailor the content, design, and fields to suit their specific feedback needs, ensuring that it aligns perfectly with their branding and objectives.

Utilizing a satisfaction note template streamlines the feedback collection process and ensures consistency in responses. This tool also helps in identifying areas for improvement and enhancing customer satisfaction by analyzing feedback trends effectively.

Yes, airSlate SignNow seamlessly integrates with various CRM and project management tools. This means that you can easily analyze the feedback collected from your satisfaction note template in conjunction with other customer data to enhance insights and decision-making.

AirSlate SignNow offers competitive pricing plans that include access to customizable satisfaction note templates. You can choose a plan that best fits your business needs, ensuring that you have all the tools required to create and send these important documents efficiently.

Absolutely! AirSlate SignNow provides tracking features that allow you to monitor responses to your satisfaction note template. You can see who has completed the feedback form, which helps during customer follow-up and engagement efforts.