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People also ask
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What are the 5 P's of telephone etiquette?
When trying to improve your business telephone etiquette: It is important that you do everything in your power to avoid impeding the flow of communication. Always keep in mind that effective business telephone etiquette requires you to be: prepared, present, polite, patient, personable, professional, proactive. -
What are the 4 E's of telephone etiquette?
Here are four important ones: Be a name caller. No, we're not asking you to revert to your childhood ways and tease the people you speak to on the phone. ... Be mindful of volume. Speaking too loudly or speaking too softly will only prove to be a distraction during your calls. ... Stay focused. ... Use proper hold procedures. -
What are the 3 P's of telephone etiquette?
These factors remain important no matter who is on the other end of the line, and you should ensure that anyone answering phones for your company keeps the three Ps at the forefront at all times: Promptness, Professionalism, and Politeness. -
What are the 11 essential rules of phone etiquette?
Phone Etiquette Answer the call within three rings. Immediately introduce yourself. Speak clearly. Only use speakerphone when necessary. Actively listen and take notes. Use proper language. Remain cheerful. Ask before putting someone on hold or transferring a call. -
What is not one of the Ps of telephone etiquette?
The correct answer is option (4) Greet the person cheerfully. Explanation: Greet the person cheerfully is not a part of telephone etiquette. -
What are 3 examples of good workplace phone etiquette?
Business Phone Etiquette Do's: Introduce yourself. Even in the age of caller ID, it can be jarring to pick up the phone and jump right into a conversation. ... Work from a script. ... Speak clearly. ... Listen to requests. ... Repeat requests back for clarity. ... Make the kind of call you'd like to receive. ... Leave succinct voicemails. -
What are the proper etiquette in answering phone calls?
Answering Calls Try to answer the phone within three rings. ... Answer with a friendly greeting. ... Smile - it shows, even through the phone lines; speak in a pleasant tone of voice - the caller will appreciate it. Ask the caller for their name, even if their name is not necessary for the call. -
What are 5 qualities that are good to develop to be professional when answering the telephone?
How to answer the phone professionally Answer by the third ring. It's courteous to pick up the phone promptly to avoid making callers wait. ... Offer a greeting. ... Speak with a smile. ... Be clear. ... Avoid slang. ... Be positive. ... Ask before you put someone on hold. ... Take messages accurately.
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