Washington St 00 Washington PDF Auditor State Oh Form

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and next up is the evaluation of customer service at the Department of Employment Security and I think we have three additional people presenting from the state auditor's office so please join us at the front good afternoon chair and members of the committee my name is Emily simber I'm a senior performance auditor with the Washington State auditor's office and presenting with me today are my colleagues Corey Crowley Hall and Jolene stanislowski we're here to present the report evaluating customer service at Washington's Department of Employment Security but before I get started I would just like to take a moment to really thank the Employment Security Department for all of their cooperation and the time that they gave throughout this audit we found that ESD completed most but not all of the requirements of a growth substitute Senate Bill 5193 Improvement in core customer service areas such as call centers and payment times really only materialized after climate volumes fell significant