Billing & Payment Consumers Energy Form

Instructions and help about Billing & Payment Consumers Energy

Some Consumers Energy customers continue to get unusually high bills from the utility, so they are turning to that help team once again. That's right, we've heard from dozens of people at this point who are getting bills based on estimates that are astronomically high compared to what they usually pay. So far we have helped recover around 3000 of their dollars, and tonight we're hearing from a Norton Shores woman who lives on a limited income and got 110 times larger than any previous bill. I think it's very unfair because your equipment's faulty. And I mean, and it went on for so many months, why didn't I get a heads up? My heads up, Teresa says, would have allowed her to set money aside instead of struggling to keep the lights on. Did you ever receive any kind of a communication from them? Not at all. Yeah. That it was not taking accurate readings. Nothing whatsoever until I received this bill. Yeah, I I think it's horrible to do that to people leaving her like the others, feeling a