UNEMPLOYMENT INSURANCE EXAMINER Form

Instructions and help about UNEMPLOYMENT INSURANCE EXAMINER

we are committed to transforming the UIA to an agency that provides fast fair and fraud-free service and our efforts of doing so are going to require a holistic approach to this transformation that doesn't just mean replacing the I.T system which we are doing and we're very excited about but it also means looking at how we make decisions it means looking at how we provide customer service now for instance we send all of our customer facing staff through a gold star customer service training to focus on bringing up that customer service rating and we've seen tremendous results as a consequence of that we've also spent time with the non-profit Sevilla in Detroit's Tech town and that's been an exciting engagement Sevilla has sat down with us talk to us and talk to claimants and claimant Advocates and we're really excited about the first prototype that we're going to be launching just this week that's going to be the claimant roadmap that's going to serve as an important resource for claim