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Clinic Cancellation and No Show Policy  Form

Clinic Cancellation and No Show Policy Form

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hi Janice wheeler president of the art of Management today's segment that I'm doing for the front desk staff has to do with cancellation and no-show policies first of all you should have one but do you know how many practices don't probably 75% of the practices out there either have one and don't use it or they don't have one at all very few people actually enforce their cancellation policy and yet you should be but there are ways of doing it that won't irritate the client or the patient and I think that that's the key why most people back off as they're afraid of turning off somebody and losing them as a client or a patient so the first thing is to make sure but when you start your cancellation policy that you actually inform every single patient or client about this and make a note in their chart with the date they were told that they were told and ideally which staff member told them that way it's recorded if they say oh you never told me about th

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