Kbc Sfs Form

Instructions and help about Kbc Sfs

[Music] kvc is an International Bank insurance company we are located in Brussels in Belgium at the headquarter we serve more than 1.8 million customers with financial services we always look to the customers first and we decided to use our customer strategy and to transfer it to our talent acquisition strategy KBC therefore is looking for very good candidate experiences with the digital first and human touch we looked for partners and we found one of the partners in shl we selected shl because shl has the best quality of the testing has a very eager way to work together and cooperate as partners so we are partnering and this last thing is also they are moving digital with the human touch we looked how the candidate discovered the process of application for a job and together with shl we analyzed all the steps and we saw which steps cost a lot of effort and which steps we easily can automate or digitalize we had three kpis when we implemented this project the first kpi was quality of h