Administration of the National School Commonwealth Ombudsman Ombudsman Gov Form

Instructions and help about Administration Of The National School Commonwealth Ombudsman Ombudsman Gov

sometimes in life things don't go to plan decisions can be made by Australian government agencies that don't seem fair it can be really frustrating so how do you move from the complaint zone into the resolution zone when it comes to complaints about government it's important to start with the agency itself we know what you're thinking isn't it a waste of time to talk to the agency you're complaining about surprisingly known agencies have a responsibility to listen to you and to give you a response or explanation so how do you start first let the agency know you've got a complaint give them enough information so they can investigate and you'll need to give the agency time to give you a response if you're not happy with their response let them know this process isn't about giving you the runaround because most agencies had internal complaint handling procedures that may actually sort out the problem to your satisfaction generally we won't investigate complaints until you first raise them