Protocols and Guidelines Manual APPENDIX H Home Health Care CAHPS Survey Form

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Narrator: Implementing the New CAHPS Protocol for Obtaining Patient Comments about Their Care DALE: Let's get on with today's agenda. Following my introduction we'll hear from AHRQ about the CAHPS program and then we'll proceed with a series of very short presentations that will first of all describe what the CAHPS narrative elicitation protocol is. And then we'll move to an outline of the context and the design of the demonstration project that the CAHPS team is conducting in partnership with the New York Presbyterian Hospital System to test the feasibility and the use and the value of the elicitation protocol with the group of ambulatory care practices. We'll conclude the webcast with some preliminary findings from the very first phase of this demonstration and discuss our plans for moving forward. We plan to leave time for questions and answer at the end of the webcast, so again please submit your questions at any time as we go using the Q&A feature that we just reviewed. We're deli