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Instructions and help about Undefined High Water Use Bill Adjustment Application

continue to soar a policy meant to protect your pocketbook is being put to the test after thousands of high water bill complaints this April the Austin City Council passed a resolution to help provide future relief it is a one-time forgiveness of sorts for customers who qualify tonight kxan investigator Kylie McGivern reveals how many customers have applied for the adjustment this year and how many have been successful they saw a huge increase in their water usage on their bill that neither the customer nor awesome energy were able to explain it was the unknowns that motivated councilmember Ellen trucks clear to shift the water usage burden of proof from the customer to the utility supporting a water bill adjustment program for eligible customers who have three times the expected volume two months in we wanted to see how the program's working real public records request we learned in June 48 people applied for a high water bill adjustment of those customers only 11 were eligible in Jul