STAFFING a CALL CENTER Form

Instructions and help about STAFFING A CALL CENTER

okay so let's get going on our spreadsheet model I'm going to work at a modest Pace cuz I assume that you can pause and rewi if necessary now hopefully you've downloaded this file and have it open so you can follow along cuz after all that is the idea of doing the example now I'm going to cover this in four parts the first part I'm going to go over the spreadsheet model explain each section of the spreadsheet and talk about what it does and how it corresponds to the information in our original problem part two we are going to enter formulas and name cell regions using the defined name feature in Excel which is very very handy in part three I'm going to uh walk you through entering the data into the cells and formulas and so forth and part four we will quickly use the solver addin to have Excel generate a wonderful quick elegant answer to a very complex problem okay so let's get going now the first part of the spreadsheet to take note of is at the top Center you'll see a row of cells in