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EHP Member Satisfaction Survey Johns Hopkins Medical Hopkinsmedicine  Form

EHP Member Satisfaction Survey Johns Hopkins Medical Hopkinsmedicine Form

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[Music] the government uses a survey called HC caps it's a standardized survey it has 32 questions on it and it really looks at the patient experience it's not based on satisfaction so it's scored from a something never happened which is zero to something always happened which is a five so if they say always you get a 100 points if they say something never happened you get zero points and that's the average and then the governments come up with a methodology to determine what should be one star versus five stars they look at 11 different dimensions on the survey things like did the nurse listen to you did the doctor explain things in a way you could understand did people treat you with respect and courtesy um was your room clean was it quiet at night and then they look at did you understand your medications how was your pain so things that after years of analysis uh the government determined was most important to our patients I have to say John's Hopkins Hospital is doing a great job u

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