SignNow Electronic Signature Service Guide and Pricing

Award-winning eSignature solution

What signNow electronic signature service does

signNow electronic signature service is a cloud-based tool for sending, signing, and managing documents electronically in the U.S. It lets a sender upload a file, add signature fields, and route it to one or more signers. Each signer reviews the document, completes required fields, and signs from a browser or mobile device. signNow then stores the signed file, along with an audit trail and other signing details, so teams can track completion and keep records organized.

Why signNow matters for U.S. signatures

signNow helps organizations replace paper routing with electronic signing, which can shorten turnaround time and reduce manual handling. Under ESIGN and UETA, properly executed electronic signatures can be legally binding and enforceable, provided the signer’s intent and record integrity are preserved.

Why teams look for DocuSign alternatives

Common signNow workflow challenges

Signers may delay completion when the workflow asks for too many fields or unclear instructions.
Teams can lose track of document versions if templates and naming rules are not consistent.
Compliance gaps appear when authentication, consent, or retention settings are not matched to the document type.
Approvals can stall when internal routing order is not aligned with the actual business process.

Real estate

Real estate teams use signNow for leases, disclosures, and rental applications.

Healthcare

Healthcare organizations use it for patient forms, consent, and HIPAA-related records.

Typical signNow users and roles

A director of NetSuite operations at a large technology distributor uses signNow to route the right signatures on the right documents, with formats controlled by system integration. This fits teams that need structured approvals across finance, operations, and customer service without manual rework. The workflow matters most when document type, signer order, and system data all need to stay aligned.
A founder in real estate uses signNow to execute leases, rental forms, and closing documents from the office or on mobile. The value is strongest when deals move quickly, parties are remote, and signed records must remain organized for later review. This persona usually needs simple signing steps, reliable audit records, and enough flexibility to handle field work.

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Best ROI. Our customers achieve an average 7x ROI within the first six months.
Scales with your use cases. From SMBs to mid-market, airSlate SignNow delivers results for businesses of all sizes.
Intuitive UI and API. Sign and send documents from your apps in minutes.

Fast sending

Upload a document, add fields, and send it for signature in a few steps. signNow keeps the process simple for internal teams and outside signers, which helps reduce delays and confusion.

Reusable templates

Templates let teams reuse approved forms and keep field placement consistent. That reduces setup time, supports repeat workflows, and helps standardize documents across departments or locations.

Mobile signing

Mobile signing works on phones and tablets, so signers can finish documents away from a desk. This is useful for field teams, remote customers, and time-sensitive approvals.

Audit trail

Audit trails record signing activity, timestamps, and document events. That gives teams a clear record for internal review, dispute handling, and compliance documentation.

Routing control

Role-based routing helps send documents in the right order. It supports approval chains where managers, clients, or reviewers must sign before the next step begins.

Unlimited users

Unlimited users on paid plans make it easier to add reviewers, senders, and administrators without per-seat friction. That can simplify adoption across larger teams.

signNow integrations for connected workflows

Connected systems move documents, signer data, and completed files between signNow and the tools teams already use.

How signNow works step by step

The signing flow starts with document setup and ends with a completed record and audit history.

Prepare file: Upload a document and prepare signature fields.
Route document: Send it to one or more signers.
Sign electronically: Signers review and complete required fields.
Save records: Completed files and audit data are stored.

Quick signNow setup guide

Use this short workflow to prepare and send a document through signNow.

Upload document:
Upload the agreement or form.
Place fields:
Add signature and field placements.
Set recipients:
Enter signer emails and order.
Send request:
Send the document for signing.
Download copy:
Download the completed file.

Setting	Recommendation
Authentication method	SMS OTP for higher-risk documents
Signature type	SES for routine agreements
Audit trail	Enable full event logging
Document retention	6 years for HIPAA records
Encryption	TLS 1.2/1.3 and AES-256

Platform requirements for signNow

signNow works in modern browsers and on mobile devices, with secure connections over TLS 1.2 or TLS 1.3.

Desktop browsers Chrome, Firefox, Edge, and Safari
Operating systems Windows, macOS, iOS, and Android
Mobile access signNow mobile apps available

For managed deployments, teams often pair browser access with mobile apps, SSO, and API-based workflows. Windows, macOS, iOS, and Android are all relevant for mixed office and field use.

Security and compliance snapshot

Encryption in transit:

TLS 1.2/1.3 in transit

Encryption at rest:

AES-256 at rest

SOC 2 Type II:

SOC 2 Type II available

ISO 27001:

ISO 27001 certified

HIPAA support:

HIPAA support with BAA

GDPR and eIDAS:

GDPR and eIDAS aligned

NetSuite operations

A technology distributor needed faster internal and external approvals across NetSuite-connected workflows.

Right signatures on the right documents.
Integration kept formats aligned.

The team used signNow to improve customer service and speed to revenue while keeping document routing tied to system data.

Real estate founder

A real estate founder needed to execute documents online while staying compliant and working from mobile devices.

Online execution from office or field.
Mobile and offline access mattered.

signNow supported remote signing, built-in security, and organized records, which helped the business process documents efficiently without paper delays.

Best practices for signNow

A few setup choices can make signNow easier to manage, review, and defend in regulated or high-volume workflows.

Standardize repeat documents

Use templates for repeat forms, then lock field placement so each signer sees the same structure every time. This reduces setup errors and keeps recurring workflows consistent across departments.

Match authentication to risk

Match authentication strength to document sensitivity. Use stronger verification for financial, healthcare, or high-value agreements, and keep the method consistent with your internal policy and legal review.

Set routing before send

Define signer order before sending. Clear routing prevents delays, avoids back-and-forth corrections, and helps approvals follow the actual business process instead of ad hoc email chains.

Align retention with policy

Keep retention and export rules aligned with HIPAA, FERPA, or internal record policies. Store completed files where legal, audit, and operational teams can retrieve them without confusion.

Troubleshooting signNow issues

These answers focus on plan limits, compliance settings, and signing access issues that affect real workflows.

Business plans include unlimited users, but plan features still vary. If bulk send or advanced signer authentication is missing, check whether the account is on Business Premium, Enterprise, or Site License. Those tiers add features that the Business plan does not include.

For HIPAA workflows, signNow can support compliance, but a BAA is required when handling PHI. Confirm the agreement is in place, then verify encryption, access controls, and audit trail settings before sending patient documents.

ESIGN and UETA support enforceability when the signer’s intent, attribution, and record integrity are preserved. Use a clear consent flow, keep the audit trail, and avoid workflows that remove signing history or document context.

If a signer cannot access the document on mobile, confirm browser support, app version, and network access. signNow supports Chrome, Firefox, Safari, Edge, iOS, and Android, so device or permission issues are usually local.

For 21 CFR Part 11 use cases, the workflow needs secure audit trails, unique user identification, and controlled access. Validate the system, keep time-stamped history, and use two-component authentication where required by your process.

If a completed file is missing from records, check whether the document was downloaded, archived, or exported after signing. signNow stores signing history, but your retention process still needs a defined location and access rule.

signNow	DocuSign	Adobe Sign	PandaDoc
ESIGN and UETA	Yes	Yes	Yes
Audit trail	Yes	Yes	Yes
Starting price	$8/user/mo	$15/user/mo	$15/user/mo
Free trial	7-day trial	Not verified	Not verified

Day 1:

Set up the account, templates, and user roles.

Day 2:

Send the first document for internal review.

Week 1:

Onboard the full team and confirm routing rules.

7-day trial:

Free trial lasts 7 days, no credit card required.

HIPAA retention:

Keep signed PHI records for 6 years per 45 CFR 164.530(j)(2).

Part 11 records:

Maintain secure audit history for FDA-regulated records.

UETA adoption:

UETA is adopted in 49 states, plus D.C., Puerto Rico, and the U.S. Virgin Islands.

Annual billing:

Business plan pricing is billed annually at $8/user/month.

Risks of improper eSignature use

Weak evidence

A missing audit trail weakens evidentiary support.

Consent gap

Poor consent capture can undermine ESIGN enforceability.

HIPAA exposure

No BAA can create HIPAA exposure.

Access breach

Loose access controls can trigger unauthorized disclosure.

Signer authentication:

Verifies the signer through the chosen method.

Timestamp capture:

Records each event in UTC time.

Document hashing:

Calculates a hash for the file.

Tamper-evident sealing:

Seals changes with tamper-evident logic.

Audit history:

Stores the signing history with the record.

Trail export:

Exports the trail for review or evidence.

	signNow	DocuSign	Adobe Sign	PandaDoc	Dropbox Sign
Starting price	$8/user/mo	$15/user/mo	$14/user/mo	$19/user/mo	$15/user/mo
Free trial	7 days	Not verified	Not verified	Not verified	Not verified
Bulk send	Business Premium	Not verified	Not verified	Not verified	Not verified
Audit trail	Included	Included	Included	Included	Included
Envelope cap	No cap	100/user/year	Not verified	Not verified	Not verified

28M+Documents signed

13+Years in business

4.6/5Average G2 rating