Conga eSignature for Secure Online Signing
Award-winning eSignature solution
What conga esignature does
Conga eSignature is an electronic signing workflow that lets people review, sign, and return documents online. In practice, the sender uploads or prepares a file, adds signature fields, and sends it to one or more recipients. Each signer receives a secure link, completes the required fields, and the system records the action with timestamps and an audit trail. The result is a signed electronic record that can be stored, shared, and reviewed without paper handling or manual routing.
Why conga eSignature matters
It reduces paper handling, speeds document turnaround, and creates a record that supports enforceability under ESIGN and UETA when consent, intent, and attribution are documented.
Common conga eSignature issues
Signer confusion can delay completion when fields, initials, or required attachments are not clearly labeled. Missing consent language can weaken the record if the workflow does not capture electronic delivery approval. Weak authentication may make it harder to attribute a signature to the correct person. Poor retention practices can leave signed records unavailable during audits, disputes, or internal reviews.
Who uses conga eSignature
Real estate
Teams send lease agreements, rental applications, and closing documents for remote review and signature.
Healthcare
Staff collect patient forms, consent documents, and HIPAA-covered records with controlled access and audit trails.
Typical conga eSignature users
Operations leaders in real estate and property management use conga eSignature to move leases, renewals, and tenant forms without in-person meetings. The workflow fits teams that need fast turnaround, clear signer attribution, and records that support ESIGN and UETA compliance across distributed offices and mobile staff. NetSuite and ERP operations managers use conga eSignature to route approvals for invoices, vendor forms, and internal authorizations. Xerox’s director of NetSuite operations described the value of getting the right signatures on the right documents in the right formats through integration-driven workflows.
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Key conga eSignature features
Conga eSignature combines signing, tracking, and document control in a workflow that fits routine business and regulated recordkeeping needs.
Workflow routing
Create signing workflows with fields, routing, and reminders that keep documents moving without manual follow-up or repeated file handling.
Audit trail
Capture signer activity, timestamps, and document history in a record that supports review, audit, and dispute resolution.
Mobile signing
Send documents from desktop or mobile so recipients can review and sign from the device they already use.
Templates
Reuse prepared forms for leases, consent forms, approvals, and agreements to reduce setup time and formatting errors.
Signer verification
Control access with signer authentication options that help match the right person to the right document.
Record storage
Store completed records in a format that can be retrieved later for compliance checks, internal review, or customer service.
How conga eSignature works
The signing flow follows a simple sequence from document preparation to completed record storage.
Prepare file: Upload the document and place signature fields. Invite signers: Send a secure signing request to recipients. Sign online: Recipients review, sign, and complete required fields. Finalize record: The system stores the completed record and audit trail.
Quick setup steps
Use a short setup sequence to prepare, send, and track a conga eSignature document.
Upload document:
Upload the agreement or form into the signing workspace. Place fields:
Add signature, date, and required text fields. Configure routing:
Set signer order and authentication requirements. Send for signature:
Send the request and monitor completion status.
Recommended conga eSignature setup
Use a setup that balances signer convenience, evidentiary detail, and retention needs for U.S. business and regulated records.
| Setting | Recommendation |
|---|---|
| Authentication method | SMS OTP for remote signers |
| Signature type | SES for routine contracts |
| Audit trail | Enable full event logging |
| Document retention | 6 years for HIPAA records |
| Encryption | TLS 1.2/1.3 and AES-256 |
Platform requirements
Conga eSignature works in modern browsers on desktop and mobile devices, with secure connections and mobile signing support across major operating systems.
Desktop browsers Chrome, Firefox, Edge, and Safari Operating systems Windows 10+, macOS, iOS, Android Supported devices Phone, tablet, and laptop access
For enterprise and regulated use, managed devices, SSO provisioning, and controlled browser versions help keep access consistent. Teams should also confirm network policies, document retention rules, and any BAA or compliance requirements before rollout.
Security and compliance
Transport security:
Data encryption:
Independent controls:
Security management:
Healthcare workflows:
Privacy and EU support:
Real-world conga eSignature use
Customer examples show how signNow supports document signing in operations, property, and customer service workflows.
NetSuite operations
A NetSuite operations team needed faster signature turnaround across internal approvals and customer-facing documents.
- Xerox used signNow with NetSuite integration.
- Right signatures, right formats, right documents.
The workflow reduced manual routing and helped the team match document formats to the right approval path, which improved consistency across departments and external exchanges.
Property management
A property management team needed a way to execute leases and tenant forms without in-person meetings.
- Martin Properties processed documents online.
- Mobile and offline signing supported field work.
The team could complete documents remotely while keeping a compliance-focused record of each transaction. That made it easier to handle time-sensitive lease and tenant paperwork across office and field settings.
Best practices for conga eSignature
A careful setup improves signer experience, record quality, and the usefulness of completed documents later.
Match routing to approval paths
Reduce signer confusion
Preserve evidence consistently
Align controls to record type
FAQ and troubleshooting
These answers focus on plan limits, compliance requirements, and access issues that affect conga eSignature workflows.
signNow Business includes legally binding eSignatures, audit trails, templates, and mobile apps. If a workflow needs HIPAA support, confirm the BAA and retention settings before sending PHI.
signNow supports HIPAA when a BAA is in place. The platform must also use unique user identification, access controls, and audit controls under 45 CFR 164.312.
The Business Premium plan adds bulk send. If you need high-volume distribution, check whether your plan includes that feature before building a mass signing workflow.
ESIGN and UETA support enforceability when intent, attribution, and consent are documented. Use signer authentication, timestamps, and a complete audit trail to strengthen the record.
For 21 CFR Part 11 workflows, use unique credentials, secure timestamps, and retained audit history. signNow’s controls should be validated against your predicate-rule process before use.
If a signer cannot open the document, confirm browser support, device access, and link delivery. signNow works with Chrome, Firefox, Safari, Edge, Windows, macOS, iOS, and Android.
Vendor comparison
The table below compares core eSignature capabilities that affect legal use, limits, and compliance planning.
| signNow | DocuSign | Adobe Sign | PandaDoc |
|---|---|---|---|
| ESIGN and UETA | Yes | Yes | Yes |
| Envelope cap | Unlimited | 100/year | Not verified |
| Audit trail | Yes | Yes | Yes |
| HIPAA support | BAA available | BAA available | Not verified |
Rollout and retention timeline
Adoption timing and retention rules can be planned together so rollout and recordkeeping stay aligned.
Day 1:
Day 2:
Week 1:
7-day trial:
HIPAA retention:
FINRA retention:
Part 11 records:
Rollout review:
Risks of improper use
Weak attribution
Missing audit trail
No BAA
Consent gaps
Inside the audit trail
The audit trail records identity, timing, document integrity, and retrieval details for later review.
Signer authentication:
Timestamp capture:
Document hashing:
Tamper-evident sealing:
Audit log storage:
Audit-trail export:
Pricing comparison
Pricing and feature notes below use verified public plan data and known entry-tier limits where available.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free trial | 7 days | Not verified | Not verified | Not verified | Not verified |
| Bulk send | Yes | Not verified | Not verified | Yes | Not verified |
| Audit trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA compliance | BAA required | BAA available | BAA available | Not verified | Not verified |
Key performance indicators that demonstrate SignNow's proven track record.