5 out of 5

SignNow makes all the difference in the world if you use Nintex Drawloop/Salesforce

Corinne C

What do you like best?

I'll admit, SignNow isn't perfect yet, but they have Docusign beat hands down when it comes to the control of the tag placement, the things you can do with the tags, how the tags work, the pricing per user (3x cheaper than Docusign and we get bulk upload!) and BEST OF ALL - we don't have to run our loan doc packages twice anymore, which we had to do under Docusign. Now we send the document through Drawloop, with delivery option of "email", AND at the same time, we can right click and save the package, and when we manually upload it to SignNow, it recognizes all of the tags! With Docusign we had to run the package twice: first to email it and second to send it through to Docusign because Docusign does not see the tags if it is first saved then uploaded. You have to use a template or manually place the signatures and we have 80 tags per set of loan docs! Another thing that SignNow can do is utilize tags that are already in the document, so you don't actually have to convert all of your Docusign tags to SignNow tags. Took us a while to figure that one out, but pretty nifty so we didn't have to recode all of our documents. Although now we use Drawloop Components to place the tags depending on the Delivery Option Name, so not necessary. Another AMAZING thing: bulk upload through a .csv file so we can send out a set of loan docs to hundreds of investors in under 10 seconds. Try doing that with Docusign without paying extra. There is one thing I really love about SaaS and that is the more features they have and the more advanced things they can do, the more I can take advantage of them and make our system even better. And I haven't even finished figuring out all of the advanced features of Sign Now!

What do you dislike?

SignNow works better than Docusign for us in all ways, except one, and that is that when our customers are signing their documents on their desktops, they must click on their signature and initals twice instead of once For a document with over 80 signature/initial tags, that is 160 clicks whereas Docusign would require only 80. But they are going to fix that, so once they do, I will update my review. And if you do it on your mobile device, you do not have to click twice. But most of our customers use their desktop computers to sign.

Recommendations to others considering the product:

Get Christian on the phone to take you through it. Pretty simple once they walk you through it.

What problems are you solving with the product? What benefits have you realized?

In the lending world, borrowers have to sign a lot of documents, investors have to sign, we have to sign, so in addition to the normal business documents we have 100's of loan specific documents and disclosures. The hardest thing to get to work right with the Nintex Drawloop DocGen/Salesforce/esignature platform was getting the tags onto the documents in the right place 100% of the time, without have to manually modify them once the package was generated. Don't have to worry about that anymore with SignNow.

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