Scope
Define which types of disputes are covered and any exceptions, such as claims excluded by statute or public policy.
A written ADR Compliance Agreement clarifies responsibilities, reduces litigation risk, and documents procedural safeguards that make dispute resolution predictable and defensible in court if challenged.
The agreement is also used by in-house compliance officers, outside counsel, and third-party ADR administrators to operationalize dispute handling practices.
Typically drafts or reviews the ADR Compliance Agreement, confirms governing law and enforceability, and signs on behalf of the company with authority to bind the organization.
An executive or contract manager with delegated signing authority who accepts operational obligations, fee allocations, and arbitration venue terms on behalf of the business.
Define which types of disputes are covered and any exceptions, such as claims excluded by statute or public policy.
Specify mediation, arbitration, or staged procedures, including rules (e.g., AAA, JAMS) and whether proceedings are binding.
Describe how arbitrators or mediators are nominated and appointed, and any required qualifications or disqualification standards.
State the scope of confidentiality, permitted disclosures, and exceptions for regulatory or legal obligations.
Set out fee responsibility, advances for arbitrator fees, and rules for awarding costs or attorney fees.
Identify governing law, venue for any court actions, and the effect of applicable electronic signature laws.
| Field | Configuration |
|---|---|
| Signature Field | Required; capture timestamp and signer attribution |
| Authentication | Email link by default; use SMS/2FA for higher assurance |
| Audit Trail | Enable IP, timestamp, and action log retention |
| Storage | Retain signed PDF with audit record |
Confirm the provider offers audit trails and a business associate agreement if handling protected health information (HIPAA) or similarly sensitive data.
Specify how many days' notice is required to initiate ADR
Set a firm timeframe for the recipient to respond to a dispute notice
Define the period to nominate or appoint a neutral
State expected timelines for scheduling hearings or mediation sessions
Set deadlines for document exchange and evidence submission
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | Varies |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |