Scope of Services
Defines precise tasks, work standards, approved parts and subcontractors, accepted procedures, and any exclusions to avoid scope creep and misunderstandings.
A precise agreement reduces operational and regulatory risk, aligns expectations between owner and provider, protects insurance coverage, and creates a documented basis for invoicing, dispute resolution, and compliance with FAA and maintenance-record obligations.
Use the agreement to document duties, designate responsible personnel, and ensure records required for airworthiness and regulatory inspections are retained.
Defines precise tasks, work standards, approved parts and subcontractors, accepted procedures, and any exclusions to avoid scope creep and misunderstandings.
Specifies scheduled inspections, AOG response times, turnaround targets, access windows, and recordkeeping obligations for logbooks and maintenance entries.
States rates, billing cycles, deposit or retainer requirements, late fees, accepted payment methods, and consequences for nonpayment.
Requires liability insurance limits, certificate provision, waiver of subrogation where applicable, and mutual indemnity scope for third-party claims.
Allocates responsibility for FAA, TSA, and export-control compliance, including airworthiness directives, AD compliance, and applicable operational approvals.
Limits or disclaims warranties, sets repair/defect remedies, notice periods, cure rights, and termination triggers including material breach or insolvency.
| Field | Configuration |
|---|---|
| Authentication | Email plus optional SMS code for signer verification |
| Signature Type | ESIGN-compliant electronic signature, with time stamp |
| Attachments | Include maintenance records, manuals, or insurance certificates |
| Routing | Signer order: Provider then Owner, automatic reminders |
Verify the platform supports PDF and DOCX, audit logs, and any regulatory compliance your operation requires, and ensure records exportability for audits.
Date services begin; governs warranty timing
Specify typical lead time and available slots
30 to 90 days typical depending on severity
Net 30, Net 45, or agreed milestones
Certificates delivered 30 days before expiry
A regional MRO created a standard service addendum for routine inspections
A management company used a master services agreement for aircraft in its fleet
Individual owners should sign in their legal names and provide proof of ownership or authorization. For corporate owners, a director or officer with written delegation or board resolution must sign to bind the entity; verify authority to avoid later challenges.
An authorized officer of the maintenance provider or an operations manager with delegated signing authority should execute the agreement. When multiple countries or states are involved, confirm local execution formalities and corporate authorization documentation.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |