Scope of Services
Define in detail what the provider will and will not do, including feeding, exercise, grooming, medication administration, and any behavioral training or special care.
A precise Animal Services Agreement protects both parties by defining services, costs, and risk allocation. It supports informed consent for medical or emergency treatment and helps resolve payment, negligence, and custody disputes without litigation.
The document is used by a range of organizations and individuals involved in animal care, adoption, or temporary custody.
Use version control and review by counsel for any unusual clauses or high-value services.
A manager or authorized employee signs for the business to accept obligations, confirm service scope, and acknowledge emergency protocols. The signer should be listed by name and title and have authority to bind the organization to service, billing, and indemnity clauses.
The animal owner or legal custodian signs to consent to care, accept payment terms, disclose health or behavior risks, and authorize emergency or veterinary care if needed. Accurate identification prevents later disputes over consent or liability.
| Field | Configuration | Field name | Required/Optional |
|---|---|
| Owner Signature | Required | Signature field placed last |
| Provider Signature | Required | Automatic recipient routing |
| Vaccination Upload | Optional | File upload, PDF preferred |
| Emergency Contact | Required | Phone and email validation |
Verify file formats, signer authentication, and integrations before sending the agreement for signature.
Use a platform that provides a tamper-evident audit trail, strong encryption, and configurable signer authentication.
Define in detail what the provider will and will not do, including feeding, exercise, grooming, medication administration, and any behavioral training or special care.
State fees, deposit amounts, refund conditions, and how cancellations are handled to reduce disputes over unpaid balances or no-shows.
Require proof of vaccinations and disclose pre-existing conditions; specify consequences for infectious disease exposure.
Set authorization limits for veterinary care, cost caps, preferred clinics, and owner reimbursement obligations for emergency treatment.
Allocate risk for injury, escape, or third-party claims; clarify when the provider is not liable and any insurance requirements.
Describe pickup deadlines, abandonment procedures, lien or boarding-hold rights, and steps for dispute resolution or collection.
Attach copies of current vaccination certificates and parasite control records to verify health status and reduce cross-infection risk.
Provide a medication schedule, dosing instructions, and storage requirements to ensure accurate administration.
Document known triggers, commands, and handling preferences to minimize safety incidents and improve care continuity.
Include a signed payment authorization for deposits, card-on-file arrangements, or agreed payment plans.
Client signs agreement and pays any deposit at reservation time.
Verify vaccinations, ID, and any medications at check-in.
Provider documents daily care, incidents, and medication administration.
Finalize charges, return records, and complete owner pickup procedures.
Due immediately to reserve space; nonrefundable if designated so.
Require records before or at check-in to allow service.
Define number of days for full or partial refund.
Specify pickup by a certain date/time to avoid abandonment procedures.
Set final payment due at release; late fees after stated grace period.
A boarding kennel added a detailed emergency authorization and spending cap
A rescue used an adoption addendum outlining foster-to-adopt timelines
| Criteria | Paper Contract | eSigned Agreement |
|---|---|---|
| Execution Speed | slow | fast |
| Audit Trail | limited | detailed |
| Remote Signing | ||
| Storage & Retrieval | physical files | encrypted digital storage |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial, no card | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies by plan | Varies by plan | Varies by plan |