Patient Details
Full name, DOB, member ID, payer, and contact information to match claim and eligibility records.
A well-prepared request reduces claim denials, speeds review, and documents medical necessity under payer rules and clinical standards. It clarifies the expected therapy type, frequency, and duration and aligns provider, patient, and payer expectations while preserving audit-ready records under HIPAA and payer policies.
Typical participants in the authorization process include treating physical therapists, medical directors, case managers, billing staff, and payer reviewers.
Responsibility for submission and follow-up typically rests with the treating therapist or administrative staff; retention of a signed copy meets audit and compliance requirements.
The licensed physical therapist documents objective findings, treatment provided, progress toward measurable goals, and signs or electronically executes the request per facility policy. The therapist’s clinical narrative forms the primary medical-necessity justification during payer review and must match charted progress notes.
A physician or advanced practice clinician may be required to review and sign when payer rules or state scope of practice mandates physician authorization; their endorsement links the plan of care to the supervising medical decision-maker.
Full name, DOB, member ID, payer, and contact information to match claim and eligibility records.
Brief history, current status, relevant comorbidities, and prior interventions that affect therapy decisions.
Range of motion, strength grades, functional scales (e.g., DASH, Oswestry), and baseline/most recent scores.
Dates of services, modalities used, progress notes, and response to prior PT sessions.
Specific CPT/HCPCS codes, frequency per week, expected number of additional visits, and anticipated end date.
Clear medical-necessity statement tying objective findings to expected functional gains and a plan to measure outcomes.
| Field | Configuration |
|---|---|
| Patient ID | Required, validated against insurance number |
| Diagnosis Code | Mandatory; single-select ICD-10 list |
| Attachments | Allow PDF upload; require at least one progress note |
| Routing | Auto-route to utilization review and billing |
Electronic submission should support secure uploads, complate audit trails, and optional signer authentication for clinician attestation.
Confirm the chosen vendor supports HIPAA compliance and produces an exportable audit trail that documents signer identity, timestamps, and attachment history.
Payers often respond within 7–14 calendar days
Expedited reviews available within 24–72 hours
Varies by plan; note payer-specific timeline
Premium documentation required for retro approvals
Document submission and communication timestamps
Collect notes, assessments, and prior authorization history
Populate form fields and attach supporting records
Send via portal, secure email, or fax and log date
Payer issues approval, denial, or request for more info
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | Varies |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |