Scope of Work
Detailed description of repairs, parts, and processes so all parties agree on what will be done and what is excluded.
A written Auto Body Service Contract assigns responsibilities, sets expectations for cost and timing, and creates evidence for insurance and warranty purposes. It helps avoid misunderstandings about needed repairs, aftermarket parts, and authorization limits.
Accurate completion ensures insurer cooperation, timely repairs, and an enforceable record for warranty or dispute resolution.
Detailed description of repairs, parts, and processes so all parties agree on what will be done and what is excluded.
Total estimate, deposit requirements, payment schedule, and who pays any deductible or supplemental charges.
Specify OEM, aftermarket, or recycled parts, and include authorization for substitutions and associated price differences.
Estimated start and completion dates, and how delays for parts or insurer approvals will be handled.
Duration and scope of workmanship and parts warranties, including exclusions for subsequent damage or misuse.
Statement about shop lien rights for unpaid repairs and procedures for resolving storage or salvage claims.
Owner or insurer authorization often required before work begins; confirm timelines in policy.
File any supplemental estimates promptly to avoid delays in insurer payments.
Notify insurer and owner on completion and provide final invoice for payment.
Warranty typically begins on completion or delivery date; document with signed contract.
Keep repair records for the period required by state law and insurer policies.
Dealer or shop documents damage, records VIN and photos, and produces initial estimate.
Owner and insurer approve estimate and any payment responsibilities or deductibles.
Shop orders parts, performs repairs and documents supplemental needs for insurer review.
Complete inspection, finalize invoice, obtain payment, and release vehicle to owner.
| Field | Configuration |
|---|---|
| Signature Type | Email link + e-sign; allow guest signing |
| Authentication | Email confirmation or SMS code for owners |
| Attachments | Enable photo and PDF attachments for evidence |
| Retention | Retain signed files with audit trail for required period |
Integrations with CRM, shop management, and cloud storage reduce manual entry and support faster claims processing.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | Yes, 7-day trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
An independent shop provided an itemized estimate and photos
A fleet manager pre-approved parts policy and delegated authorizations
The shop service manager or authorized representative prepares the estimate, documents labor and parts, and signs to confirm shop obligations and warranty terms.
The owner or insurer appointee reviews line items, authorizes repairs and payment responsibility, and signs to accept terms and enable vehicle release.