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Bad Faith Authorization Form

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Bad Faith Authorization Form

This Bad Faith Authorization Form (the Authorization) is entered into by and between Claimant Name: (the Claimant) and Authorized Representative Name: . Effective Date: .

Recitals

WHEREAS, the Claimant is or was insured under one or more insurance policies issued by one or more insurers identified below and has experienced claim handling, adjustment, denial, delay or other conduct by an insurer that the Claimant believes may constitute bad faith; and

WHEREAS, the Claimant has retained the Authorized Representative to evaluate, pursue, and, if appropriate, prosecute claims and remedies against insurers for bad faith, statutory penalties, and related relief; and

WHEREAS, the Claimant wishes to authorize the Authorized Representative to obtain documents and communications, to waive certain confidentiality to the extent necessary for representation, and to pursue administrative or judicial remedies on the Claimant's behalf.

Now, Therefore

In consideration of the mutual covenants set forth herein, the parties agree as follows:

1. Definitions

"Claim File" means all documents, notes, memoranda, electronic files, photographs, recorded statements, surveillance materials, and other records maintained by or on behalf of any insurer, adjuster, attorney, or third party that relate to the claim(s) identified in this Authorization.

2. Insurer and Claim Identification

3. Authorization to Obtain Records

The Claimant hereby authorizes and directs any insurer, claims administrator, adjuster, third-party administrator, medical provider, employer, and other custodian of records to release and deliver to the Authorized Representative, upon request, complete copies of the Claim File and all records related to investigation, evaluation, handling, adjustment, reservation of rights, communications, and litigation concerning the claim(s) referenced above.





4. Scope and Limitations

This Authorization includes electronic records and metadata, drafts and final documents, and records created before, during, or after the date of loss. Notwithstanding the foregoing, this Authorization does not authorize the Representative to settle or compromise the Claimant's underlying claim without express written consent from the Claimant or to waive the Claimant's attorney-client privilege except to the extent necessary for the prosecution of bad faith claims and only as authorized by the Claimant in writing.

5. Waiver and Disclosure

The Claimant knowingly and voluntarily authorizes the disclosure of protected information to the Authorized Representative for the purpose of investigating and pursuing claims for bad faith, statutory penalties, and related relief. The Claimant expressly authorizes disclosure to experts, consultants, and opposing counsel as necessary in furtherance of such representation, subject to applicable privilege rules and as ordered by a tribunal where required.

6. Fees, Costs, and Assignment

The Claimant authorizes payment or allocation of any recovery for bad faith, including attorneys' fees and costs, as agreed in the representation agreement between the Claimant and the Authorized Representative. The Claimant may separately designate whether recovered fees may be applied to outstanding liens, subrogation claims, or expenses by listing such obligations below.

7. Term and Revocation

This Authorization remains in effect until revoked in writing by the Claimant, provided that revocation will not affect disclosures already made in reliance on the Authorization. Revocation must be sent to the Representative and to any custodians of records at the addresses provided in Section 9.

8. Limitation of Liability and Indemnity

The Authorized Representative will exercise reasonable care in handling all records and information. The Claimant releases the Representative from liability for actions taken in good faith under this Authorization and agrees to indemnify the Representative against claims arising from the Claimant's misrepresentations or from disclosures expressly authorized herein, except to the extent caused by the Representative's gross negligence or willful misconduct.

9. Notices

Any notice required or permitted under this Authorization shall be made in writing and delivered to the addresses provided below by hand, certified mail, or overnight courier. Notice is effective upon receipt.

10. Governing Law

This Authorization shall be governed by and construed in accordance with the laws of the jurisdiction selected by the Claimant below, without regard to conflict of law principles.

11. Entire Agreement; Severability; Amendments

This Authorization constitutes the entire agreement between the parties relating to the subject matter hereof and supersedes prior oral or written statements regarding authorization to obtain records for the purposes described herein. If any provision of this Authorization is held invalid or unenforceable, the remaining provisions will remain in full force and effect. This Authorization may be amended only by a writing signed by both parties.

12. Counterparts

This Authorization may be executed in counterparts, each of which shall be deemed an original, and all of which together shall constitute one and the same instrument.

13. Additional Representations

The Claimant represents and warrants that the Claimant is authorized to execute this Authorization, that the information provided herein is true and correct to the best of the Claimant's knowledge, and that no other person or entity has a superior right to the records requested except as disclosed in Section 6.

Claimant:

By:

Date:

Authorized Representative:

By:

Date:

Enter text✕

What the Bad Faith Authorization Form Is

A Bad Faith Authorization Form documents an allegation that an insurer, agent, or third party acted without reasonable justification when denying coverage, withholding benefits, or refusing authorization for services. The form records claimant identification, policy or claim numbers, dates of disputed actions, a concise description of the alleged unfair conduct, and a requested remedy or authorization. Organizations use it to create a formal record, trigger internal reviews or external appeals, and preserve evidence for negotiations, regulatory complaints, or litigation in jurisdictions where electronic records and signatures are permitted under ESIGN and state UETA laws.

Why a Formal Authorization Form Matters

Use a Bad Faith Authorization Form to formalize allegations, preserve timelines, and notify insurers or regulators of disputed denials. The document supports internal investigations, administrative appeals, and evidentiary records for counsel while complying with ESIGN and UETA standards.

Why a Formal Authorization Form Matters

Who Typically Completes This Form

Common users include claimants, attorneys, compliance officers, and benefits managers who need a written record for review or escalation.

  • Individual claimants seeking documentation to support an appeal or regulatory complaint.
  • In-house compliance or risk teams documenting possible insurer misconduct for internal action.
  • Attorneys compiling a record for pre-litigation demand letters or court filings.

The form helps multiple stakeholders coordinate next steps, document evidence, and establish timelines ahead of appeals or regulatory submissions.

Essential Sections to Include in the Form

Six core sections make a Bad Faith Authorization Form complete, ensuring identification, chronology, factual summary, legal basis, requested remedy, and signature blocks are present.

Claimant Info

Full legal name, contact details, policy and claim numbers, employer or provider affiliation where relevant, and any representative attorney or advocate contact information to support identification and communications.

Incident Chronology

Detailed timeline of events with dates, times, actions taken by claimant and insurer, prior authorizations, and any contemporaneous communications, attached as exhibits where possible for context.

Allegation Summary

Concise description of the alleged bad-faith conduct, including specific denials, delays, or misrepresentations, and the policy provisions implicated, with references to supporting documents and dates cited.

Legal Basis

State law citations, contractual provisions, and regulatory rules asserted; indicate whether notice requirements, statute of limitations, or mandatory appeal steps apply, including sanctions or attorney fees.

Requested Remedy

Specify the action the claimant seeks: coverage reversal, authorization for services, payment, reimbursement, or compensatory damages; include deadlines for response and proposed settlement terms.

Signature Block

Signature, printed name, title, date, and witness or notary lines if required by state law; space for representative authority documentation and an electronic signature audit trail.

Required Information to Capture

Full Name: Enter full legal name as on ID.
Contact Information: Phone, email, and street address.
Policy/Claim Numbers: Insurer policy or claim ID.
Event Dates: Use MM/DD/YYYY format for each date.
Description of Conduct: Brief factual summary with attachments.
Requested Remedy: Specify outcome and response deadline.

Common Preparation Pitfalls to Avoid

  • Failing to include precise dates or documentation, which creates gaps in the timeline and weakens claims during appeals or regulatory investigations.
  • Using generic or conclusory language without specific insurer actions or policy citations makes allegations harder to substantiate in formal reviews.
  • Submitting unsigned or improperly witnessed forms, or using noncompliant electronic methods where consent is required, risks invalidation under ESIGN or state rules.
  • Not attaching supporting records such as denial letters, medical records, or prior authorizations limits the ability to prove bad-faith conduct.

Step-by-Step: Completing the Form

Follow these steps to complete a Bad Faith Authorization Form accurately and assemble supporting evidence for appeals or legal review.

  • 01
    Gather Documents: Collect denial letters, explanations, and related records.
  • 02
    Record Timeline: List events with dates and actions taken.
  • 03
    Draft Allegation: Summarize conduct, cite policy provisions, state remedy.
  • 04
    Sign & Submit: Sign, date, and deliver to insurer and regulator.

Where the Completed Form Is Routed

Routing determines where the completed form goes next — internal review, insurer complaint desk, or regulatory filing depending on the outcome desired.

  • Internal Review: Compliance investigates and logs findings.
  • Insurer Submission: Send to claims or appeals unit with exhibits.
  • Regulatory Complaint: File with state insurance regulator for review.
  • Legal Escalation: Share with counsel for demand or suit.

Digital Submission and Platform Essentials

Digital submission requires a compliant eSignature platform, secure storage, and audit trails that meet ESIGN, UETA, and applicable industry standards such as HIPAA when health data is involved.

  • Security: TLS 1.2/1.3 in transit; AES-256 at rest.
  • Audit Trail: IP, timestamp, action log retained.
  • Authentication: Email, SMS code, or optional KBA and 2FA.

How to Configure an Online Workflow

Configure an online Bad Faith Authorization workflow to collect fields, route reviewers, enforce authentication, and archive signed records with audit metadata.

Field Configuration
Signer Order Set signing order or allow parallel signing
Authentication Email link, SMS code, or KBA
Conditional Fields Show fields only when specific answers selected
Retention Auto-archive signed PDFs with audit trail

Timing Expectations and Key Deadlines

Key timing expectations for submission, insurer response, internal review, appeal, and evidence preservation are listed below to avoid procedural defaults.

When to Submit:

As soon as denial is received; preserve dates.

Insurer Response Window:

State response times vary; check insurer policy terms.

Internal Review Period:

Allow seven to thirty business days for internal investigation.

Regulatory Filing Deadline:

File complaint per state regulator deadlines, which vary.

Record Retention:

Retain documents during appeal and for statute of limitations.

eSignature Vendor Pricing and Feature Snapshot

Brief vendor pricing comparison focusing on starting price, trial availability, bulk send, audit trails, and HIPAA support for Bad Faith Authorization workflows.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial No No Yes, limited Yes, limited
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Practical Examples from Real Organizations

Real-world examples show how a standardized Bad Faith Authorization Form supports appeals, audits, and counsel review across industries such as healthcare and insurance.

Optica Ventures — Brian Fitzgibbons

Optica Ventures needed a clear record of disputed denials to streamline customer communications and preserve evidence for appeal or negotiation.

  • Standardized form shortened review time.
  • Brian Fitzgibbons reports improved usability for staff and customers, noting 'the interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers,' which aided quicker dispute resolution.

Fertility Centers — John Butler

A healthcare provider needed reliable signed authorizations to support appeals and to maintain HIPAA-compliant records for regulatory audits.

  • Electronic form preserved audit-ready evidence.
  • John Butler highlighted responsiveness and secure APIs, noting that integrated signing workflows reduced administrative backlog and helped the clinic maintain compliant records for appeals and potential litigation while supporting mobile and offline signing needs.

Frequently Asked Questions and Troubleshooting

Common questions about completing, signing, and submitting a Bad Faith Authorization Form, including eSignature and retention concerns, are answered below.


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