Scope of Services
Define accepted shipment types, geographic limits, and whether the carrier operates as common, contract, or brokered carrier; state routing and detention expectations.
A written Broker-Carrier Service Agreement clarifies obligations, reduces claim disputes, allocates insurance responsibility, and documents payment terms for audits or regulatory review.
Each signatory should confirm authority to bind the company and provide required supporting documentation such as insurance certificates and motor carrier (MC) numbers.
Define accepted shipment types, geographic limits, and whether the carrier operates as common, contract, or brokered carrier; state routing and detention expectations.
Specify rates, invoicing procedure, payment terms, late fees, and adjustments for fuel surcharges or accessorial charges to avoid disputes.
State required insurance types and minimum coverages, cargo limits, who files claims, and insurer contact information for claims handling.
Describe mutual indemnities for third-party claims, defense obligations, and any limitations on consequential damages or indemnity caps.
Require valid USDOT/MC numbers, operating authority, safety ratings, permits, and representations about regulatory compliance.
Set effective date, renewal or automatic renewal terms, termination for convenience or breach, cure periods, and post-termination obligations.
| Field | Configuration |
|---|---|
| Signature Order | Sequential: Broker then Carrier |
| Authentication | Email plus SMS code for higher assurance |
| Required Attachments | W-9, COI, MC copy mandatory upload |
| Audit Trail | Capture IP, timestamp, and signer email |
Ensure the chosen platform can retain signed copies and export audit trails for dispute resolution and auditing purposes.
Allow 48–72 hours for COI and MC verification
Follow the payment term specified, commonly Net 30
Request updated COI at least 30 days before expiration
Report cargo claims within contract-specified period, often 9 months
Retain active contracts and attachments for the stated retention period
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |
A regional broker formalized carrier onboarding with a standard agreement to reduce claim disputes.
A carrier negotiated fuel surcharge and detention terms in a master agreement to stabilize revenue.