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Business Accessibility Document

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BUSINESS ACCESSIBILITY DOCUMENT

This Business Accessibility Document is made and entered into by and between Client Name: and Accessibility Provider Name: . Effective Date:

RECITALS

WHEREAS, the Client owns or operates the premises located at Premises Address: (Premises), and seeks to assess and, where required, remediate the Premises for accessibility and usability by persons with disabilities; and

WHEREAS, the Provider represents that it possesses the training, experience and qualifications to perform accessibility audits, prepare remediation plans, and implement or supervise corrective work to achieve compliance with applicable federal, state and local accessibility requirements and accepted accessibility standards; and

WHEREAS, the parties desire to set forth their respective obligations, payment terms and procedures with respect to the assessment, recommendations and remediation work described herein.

SCOPE OF WORK

The Provider shall perform the services described in this Scope of Work. Services shall include an accessibility audit, written report of findings, prioritized remediation plan, and, if selected, supervision or performance of remedial work and staff training as set forth below.

Accessibility audit and written report
Remediation design and construction supervision
Staff training on accessible services and policies
Preparation of an ongoing accessibility maintenance plan

PAYMENT TERMS

Total Fee: $ . Payment shall be made in accordance with the following schedule:

Deposit: $ due upon execution. Final payment due within days after delivery of final deliverables and invoice.

Late Payment: Unpaid amounts shall accrue interest at a rate of (or the maximum rate permitted by law), plus reasonable collection costs and attorneys' fees incurred by the Provider.

TERM AND TERMINATION

Term Commencement Date: . Term End Date: .

Either party may terminate this Document for material breach if the breaching party fails to cure such breach within days after written notice. Either party may also terminate for convenience upon days' prior written notice to the other party. Termination does not relieve Client of its obligation to pay for work performed through the effective date of termination.

CONFIDENTIALITY

Each party acknowledges that it may receive Confidential Information from the other party. "Confidential Information" means non-public business, technical, financial and other information designated as confidential or which, by its nature, would be reasonably considered confidential. The receiving party shall: (a) use Confidential Information solely for performance or enforcement of this Document; (b) protect Confidential Information with at least the same degree of care it uses to protect its own confidential information but in no event less than reasonable care; and (c) not disclose Confidential Information to any third party except to employees, contractors or advisors who have a need to know and who are subject to confidentiality obligations at least as protective as those herein.

Confidentiality obligations shall survive termination or expiration for a period of years, except for trade secrets which shall be protected for as long as they qualify as trade secrets under applicable law.

REPRESENTATIONS, WARRANTIES AND INDEMNITY

Provider represents that services will be performed in a professional manner consistent with industry standards. Provider does not warrant that the Premises will be immune from all future violations or that any authority will approve the work; Provider's obligation is to use reasonable skill and care in providing professional services. Client represents that it has authority to contract for work at the Premises and will obtain any required consents and permits.

Indemnity: Each party shall indemnify, defend and hold harmless the other party, its officers, directors and employees from and against claims, damages, losses and expenses arising from the indemnifying party's breach of this Document or negligent acts or willful misconduct in performing its obligations, except to the extent caused by the indemnitee's negligence or willful misconduct.

LIMITATION OF LIABILITY

Except for liability arising from gross negligence, willful misconduct, breach of confidentiality or indemnity obligations, neither party shall be liable for special, incidental, punitive or consequential damages, and the total aggregate liability of either party shall be limited to the total fees paid by Client to Provider under this Document for the specific services giving rise to the claim.

ACCESSIBILITY STANDARDS COMPLIANCE

Provider will evaluate the Premises and deliver a written report identifying deficiencies together with recommended corrective measures prioritized by ease, cost and impact. Provider shall reference generally accepted accessibility standards and the requirements of applicable federal, state and local laws in forming its recommendations. Client understands that final compliance determinations will be made by the enforcing authority and that Provider's role is advisory and, when contracted, executional only.

ENTIRE AGREEMENT; MODIFICATION

This Document constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, understandings and communications, whether written or oral. Any modification or amendment must be in writing and signed by authorized representatives of both parties.

GOVERNING LAW

This Document shall be governed by and construed in accordance with the laws of the State of , without regard to conflict of law principles.

NOTICES

All notices under this Document shall be in writing and delivered to the addresses below or to such other address as either party designates in writing. Notices are effective upon personal delivery, confirmed overnight courier delivery, or three business days after deposit in the U.S. mail, postage prepaid.

CERTIFICATION

By signing below, each party certifies that it has the authority to enter into this Document, that the information provided is true and complete to the best of its knowledge, and that it accepts the terms set forth herein.

Client:

By:

Date:

Provider:

By:

Date:

Enter text✕

What the Business Accessibility Document Is

The Business Accessibility Document documents a company’s accessibility policies, practices, and commitments for goods, services, facilities, and digital assets. It records specific measures taken to meet federal and state accessibility obligations, explains how individuals may request accommodations, and lists contact points for accessibility issues. The document can include timelines for remediation, testing results, and references to assistive-technology compatibility. Organizations use it to demonstrate due diligence, support procurement or contracting requirements, and provide a clear record for internal compliance and external stakeholders.

Why maintaining a Business Accessibility Document matters

A Business Accessibility Document clarifies an organization's accessibility posture, helps satisfy regulatory expectations under federal and state laws, centralizes remediation plans and contact procedures, and creates an auditable record that supports risk management, procurement compatibility reviews, and consistent responses to accommodation requests.

Why maintaining a Business Accessibility Document matters

Who prepares and relies on this document

Human resources, facilities, legal, IT accessibility teams, procurement officers, and compliance managers typically prepare or review the Business Accessibility Document.

  • Small-business owners managing ADA compliance and procurement documentation for vendors and customers.
  • In-house legal or compliance teams documenting policies, remediation timelines, and legal citations.
  • IT and web teams tracking digital accessibility tests, fixes, and assistive-technology compatibility notes.

External stakeholders include contracting partners, public agency reviewers, and individuals requesting accommodations who may rely on the stated procedures and contact information.

Step-by-step: preparing the Business Accessibility Document

Use this sequence to assemble, verify, and publish a Business Accessibility Document that documents accessibility measures and response procedures.

  • 01
    Collect Data: Gather policies, test results, and contact information from all departments.
  • 02
    Draft Document: Describe accommodations, timelines, and responsible parties clearly.
  • 03
    Review & Approve: Legal and accessibility leads must review and sign off.
  • 04
    Publish: Make the document available to staff and public channels with version control.

How to configure an online signing workflow

Configure your online workflow for clear routing, authentication, and version control before sending the Business Accessibility Document for signature.

Field Configuration
Signer Order Choose sequential routing to require ordered signatures, or parallel for simultaneous signing.
Authentication Level Email link, SMS code, or KBA per document sensitivity.
Expiration & Reminders Set an expiry date and automated reminders to reduce stalled signings.
Version Control Lock prior versions after signing and store revision history for audits.

Where to send and how signers interact

This flow shows where to send the document, how recipients sign, and how final copies are retained for records.

  • Upload: Attach the completed template to the signing platform.
  • Assign Signers: Add signer emails and set signing order or parallel signing.
  • Authenticate: Choose email, SMS, or higher-assurance methods when required.
  • Archive: Store a signed PDF with audit trail and export copies.

Platform and technical requirements for eSubmission

Select a platform that supports secure storage, audit trails, and accessible signing options for users with disabilities.

  • Integrations: CRM, ERP, and cloud storage enabled.
  • Formats: Accepts PDF, DOCX, and HTML.
  • Accessibility: Supports WCAG-compliant viewing and keyboard navigation.

Key dates, reviews, and recurring deadlines

Key dates and deadlines affect when the document must be published, reviewed, or renewed for compliance and contract requirements.

Initial Publication and Internal Review:

Complete within 90 days of policy adoption or major change.

Annual Accessibility Audit and Update:

Conduct yearly testing and update remediation targets accordingly.

Post-Incident Remediation Deadline:

Address critical accessibility issues within 30 to 60 days depending on severity.

Contract Renewal Review:

Re-verify accessibility commitments prior to contract renewals or vendor changes.

Record Retention Start Date:

Retention begins on effective date or final signed date as specified.

Milestone sequence from draft to publication

Major milestones from draft to public posting provide a clear timeline for approvals, testing, and publication steps.

01

Draft Completed

Consolidate inputs and prepare the initial document draft for review.

02

Internal Review

Legal and accessibility teams review and return comments within two weeks.

03

Approval Sign-off

Authorized leaders sign the finalized document and record the effective date.

04

Publish and Archive

Post digital copy publicly as required and archive prior versions with metadata.

Common preparation mistakes to avoid

  • Failing to record precise remediation dates and responsible parties creates audit gaps and delays corrective action when accessibility issues are reported by users.
  • Using inconsistent terminology or unclear scope descriptions can lead to mismatched expectations with contractors and may complicate compliance reviews.
  • Neglecting to include accessibility contact details or outdated phone numbers results in inaccessible complaint channels and slow responses to accommodation requests.
  • Relying solely on manual, paper-based records increases risk of loss, hinders version control, and makes timely reporting during audits difficult.

Penalties, legal exposure, and operational risk

Regulatory Exposure: May trigger ADA investigations.
Contractual Breach: Vendor claims or termination risk.
Financial Penalties: State fines or remediation costs possible.
Public Relations: Reputational damage from complaints.
Operational Delay: Service disruptions during remediation.
Legal Costs: Attorney fees for defense or settlement.

Pricing and feature comparison for common eSignature providers

Compare typical vendor pricing and feature availability for eSignature plans relevant to signing and storing the Business Accessibility Document.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day trial Varies Varies Varies Varies
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Essential sections to include in the document

A professional Business Accessibility Document contains standardized sections so reviewers and requestors can quickly find obligations, contacts, and evidence of remediation.

Title

A concise title that identifies the organization, document type, and effective date, for example 'Accessibility Statement — Company Name — Effective MM/DD/YYYY'.

Purpose

Clear statement of the document’s purpose, scope, and the populations it intends to serve, which frames obligations and reportable outcomes and measurable targets for remediation with referenced standards.

Accessibility Measures

Detailed list of technical and operational measures, including testing methods, dates, results, remediation timelines, verification steps, and links to supporting documentation where available for audit purposes.

Contacts

Named accessibility contact with role, direct telephone, email, hours of availability, escalation procedures, and expected response timeframe for accommodation requests and alternative communication methods such as TTY or relay.

Compliance

References to applicable federal and state laws, internal policies, testing standards such as WCAG, and declarations of conformity or exceptions including relevant statute citations and links to supporting reports.

Signature

Signature block for authorized representative with printed name, title, signature line, date, and, if applicable, notarization or witness lines and a certification statement about accuracy and responsibility under applicable law.

Security and compliance at a glance

Encryption: TLS 1.2/1.3 in transit, AES-256 at rest.
Certifications: SOC 2 Type II, ISO 27001, PCI DSS.
HIPAA: BAA available for covered workflows.
Audit Trail: Timestamps, IP, action history retained.
Authentication: Email, SMS, SSO, 2FA options.
Accessibility: WCAG 2.0 Level AA compliant.

Frequently asked questions and troubleshooting

Answers to common questions about preparing, signing, and storing the Business Accessibility Document, including eSignature and compliance considerations.


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