Identification
Seller and buyer legal names, addresses, and contact details for billing and dispute resolution.
A well‑constructed COD document reduces disputes, clarifies payment obligations at delivery, and creates a record for collections and tax compliance. It protects both seller and carrier by documenting conditions under which goods are accepted or returned.
For legal and accounting purposes, signed COD documents should be retained with transactional records and cross‑referenced to invoices and shipping logs.
Seller and buyer legal names, addresses, and contact details for billing and dispute resolution.
COD amount, acceptable payment methods, and any collection fees or surcharges applied at delivery.
Exact delivery location, date/time, shipment reference numbers, and carrier identification for chain‑of‑custody.
Inspection window, defective goods return policy, or refusal criteria for the consignee at delivery.
Consignee signature, printed name, date, and carrier acknowledgement to validate acceptance and payment.
Fields for invoice number, internal reference, and storage location to support audits and collections.
| Field | Configuration |
|---|---|
| Authentication level | Email link, SMS code, or stronger verification |
| Payment integration | Enable card reader or payment link for onsite collection |
| Notifications | Send receipts and delivery confirmations automatically |
| Retention policy | Set storage duration and export formats |
Ensure the selected platform provides an audit trail and retention controls that meet your legal and accounting requirements.
Same‑day to several days depending on carrier
Collected at time of delivery; record immediately
Accounts reconcile within 24–72 hours post‑delivery
Establish internal claim deadlines (commonly 7–30 days)
Process returns per documented acceptance terms
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies by vendor | Varies by vendor | Varies by vendor | Varies by vendor |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |