Purpose
Concise statement of objectives and scope so reviewers understand why messages are issued and what outcomes are expected.
A clear plan reduces miscommunication, establishes accountability, supports regulatory compliance, and preserves a record of who approved and when. It aids coordination across departments, reduces legal risk from inconsistent external messaging, and creates measurable expectations for timing and follow-up.
Teams that commonly prepare and operate a Business Communications Plan include corporate communications, legal, HR, compliance, project managers, and executive sponsors.
Use the plan as a shared operational document; assign owners for updates and maintain a versioned record for audit and review.
Concise statement of objectives and scope so reviewers understand why messages are issued and what outcomes are expected.
Clear list of internal and external recipients, including role-based segments, third-party vendors, regulators, and media contacts where applicable.
Approved messaging templates and variations for different channels to ensure consistency and reduce ad hoc language risks.
Designated delivery methods (email, intranet, press release, CRM, social) and fallback channels if the primary channel fails.
Defined signatory roles, approval order, authentication requirements, and required supporting documentation for sign-offs.
Recordkeeping instructions, retention periods, and archival location for completed plans and distribution logs.
| Field | Configuration |
|---|---|
| Approval Order | Sequential signer order with email routing |
| Authentication | Email link or SMS code; use higher assurance when required |
| Auto Reminders | Frequency and escalation for unsigned steps |
| Archive Action | Automated export to records management system |
Determine technical requirements before eSubmission: file formats, authentication level, integration endpoints, and any platform-specific archival needs.
Choose a platform that supports required integrations and compliance controls; ensure the audit trail, tamper-evident signed file, and retention export meet your records policies.
Allow 3–5 business days for initial drafting and internal review
Allocate 5–10 business days for compliance and redline resolution
Set a 7–14 day signer response deadline with reminders
Specify exact publish times and time zones
Record the event that starts retention countdown
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | Varies | Varies | Varies |