Scope
Defines the data types, permitted use, and objectives of the connection so both parties share a clear statement of purpose and limits.
A concise Business Connectivity Document reduces misconfiguration, sets measurable expectations for uptime and data formats, and allocates responsibility for security and incident response. It helps avoid project delays, reduces integration rework, and provides a written basis for dispute resolution between technology and business stakeholders.
The Business Connectivity Document is completed collaboratively by business, technical, and legal teams to ensure operational and contractual alignment.
Final signatories usually include authorized business owners and IT or security leads who accept technical responsibilities.
The vendor CIO or authorized technical officer reviews and signs to accept responsibility for providing the integration endpoints, SLAs, and security controls specified in the document. Their signature confirms the vendor will maintain agreed interfaces and remedy defects per the stated timelines.
The client IT lead or integration owner signs to confirm acceptance of connection parameters, testing plans, and operational contacts. Their signature indicates approval of authentication methods, data schemas, and change-management processes described in the document.
Defines the data types, permitted use, and objectives of the connection so both parties share a clear statement of purpose and limits.
Lists endpoints, protocols, payload schemas, rate limits, error codes, and sample requests/responses for developers to implement and test against.
Specifies identity proofing, token lifetimes, key rotation schedules, and any mutual TLS or PKI requirements for secure access.
Includes uptime targets, maintenance windows, incident response times, contact escalation paths, and acceptable outage compensation.
Describes encryption standards (TLS 1.2/1.3), data-at-rest protections, breach notification timelines, and applicable regulatory controls.
Explains versioning policies, deprecation timelines, testing expectations, and rollback procedures to reduce operational risk.
| Field | Configuration |
|---|---|
| Signature Fields | Place signer name and date fields for each party |
| Authentication | Enable email plus optional SMS code or KBA for higher assurance |
| Routing Order | Set sequential or parallel signers as required |
| Audit Trail | Capture timestamps, IPs, and action logs automatically |
Business Connectivity Documents are often shared and executed digitally; choose a platform that supports the required file formats and authentication.
MM/DD/YYYY — SLA clock starts on this date
Allow at least 2 weeks of integration testing
Provide 72 hours' advance notification
Initial acknowledgment within 1 hour
Quarterly technical and SLA reviews
Signatures obtained and effective date established
Credentials issued and endpoints reachable
End-to-end tests pass in staging
Monitoring and alerts enabled and tested
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day trial | Varies by plan | Varies by plan | Varies by plan | Varies by plan |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
The team created a single connectivity document to standardize partner API onboarding
A property manager used the document to formalize data feeds from listing platforms