Scope of services
Defines services, deliverables, acceptance criteria, and how statements of work attach to the MSA to avoid ambiguity on responsibilities.
An MSA centralizes negotiated terms so projects are faster to start and legal risk is managed consistently; it clarifies responsibilities, reduces repeated negotiations, and sets dispute resolution and data protection expectations that apply across multiple statements of work.
Corporations, procurement teams, legal departments, and external vendors commonly draft and execute MSAs to govern repeated services.
The document is aimed at corporate signatories and their authorized representatives, not individual contractors or consumer transactions.
The CFO or delegated officer usually approves financial and payment terms, signs on behalf of the corporation where corporate bylaws permit, and ensures billing and tax setup align with company policy.
Corporate or outside counsel reviews indemnities, IP clauses, data protection, and termination language, and confirms that signatures and corporate authorizations meet internal governance requirements.
Defines services, deliverables, acceptance criteria, and how statements of work attach to the MSA to avoid ambiguity on responsibilities.
Specifies pricing, invoicing cadence, net days, disputed invoices process, late fees, and currency for cross-border billing.
States contract length, renewal mechanics, termination for convenience and for cause, and post-termination wind-down obligations.
Requires confidentiality protections, data handling, breach notification timelines, and any required addenda (e.g., HIPAA BAA).
Allocates risk, sets indemnification scope, and often caps liability with carve-outs for gross negligence or IP infringement.
Specifies required insurance types and limits, audit rights, and regulatory compliance obligations (e.g., export controls, privacy laws).
| Field | Configuration |
|---|---|
| Signing order | Sequential or parallel, by role |
| Authentication | Email + optional SMS code or KBA |
| Reminders | Auto reminders at set intervals |
| Storage | Signed PDF + audit trail in archive |
Choose a platform that supports required authentication, audit trails, and your preferred integrations before sending the MSA for signature.
The interface is simple and easy-to-use for our team; more importantly, it is just as easy for our customers.
Tech Data uses airSlate SignNow to improve our internal and external customer service while increasing our speed to revenue.
Final draft with SOWs ready for review and internal approvals.
Legal and finance approve commercial and risk clauses before signature.
Authorized officers sign and date the MSA and any SOWs.
Fully executed copies stored in contract repository with audit trail.
Net 30 commonly used; specify late payment interest
Provide proof before work commences
30–90 days for termination for convenience typical
Define service response and resolution timelines
Specify days before expiry to trigger renewal
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |