Business CS Copy

BUSINESS CS COPY

Agreement Date:

This General Business Agreement (the Agreement) is entered into as of the Agreement Date above between Client Name: (Client) and Service Provider Name: (Service Provider). The parties agree as follows:

WHEREAS

WHEREAS, Client seeks assistance with business customer success operations, strategy, and related services to improve customer retention and satisfaction; and

WHEREAS, Service Provider represents that it has the requisite experience, personnel, and capability to perform the services described in this Agreement; and

WHEREAS, the parties desire to set forth their respective rights and obligations with respect to the services to be provided by Service Provider to Client.

SCOPE OF WORK

The services shall include, at minimum, the following deliverables and activities: regular account reviews, development of success playbooks, onboarding assistance, churn analysis, and ad-hoc reporting. Specific milestones, acceptance criteria, and delivery dates shall be documented in the scope of work above or in mutually executed statements of work incorporated into this Agreement.

PAYMENT TERMS

Compensation: Client shall pay Service Provider the total fee of $ for the services described herein, unless otherwise adjusted in a written amendment signed by both parties.

Late Payment: Any past due amount shall accrue interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law, plus any collection costs, including reasonable attorneys' fees. Client agrees to pay any applicable taxes related to fees, excluding taxes based on Service Provider's net income.

TERM AND TERMINATION

Term: This Agreement shall commence on the Start Date: and, unless earlier terminated in accordance with this Agreement, shall continue until End Date: .

Termination for Convenience: Either party may terminate this Agreement without cause by providing written notice to the other party at least days prior to the effective termination date. Termination shall not relieve Client of its obligation to pay Service Provider for services performed and expenses incurred through the effective date of termination.

Termination for Cause: Either party may terminate immediately upon written notice if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days after receiving written notice specifying the breach.

CONFIDENTIALITY

Definition: "Confidential Information" means all non-public information disclosed by a party (Disclosing Party) to the other party (Receiving Party), whether written, oral or electronic, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

Obligations: Receiving Party shall (a) use Confidential Information solely to perform its obligations under this Agreement; (b) restrict disclosure to employees, contractors or agents who have a need to know and are bound by confidentiality obligations no less protective than those herein; and (c) exercise at least the same degree of care to protect Confidential Information as it uses to protect its own confidential information, but in no event less than reasonable care.

Exclusions: Confidential Information shall not include information that (i) is or becomes publicly available through no fault of Receiving Party; (ii) was lawfully in Receiving Party's possession prior to receipt from Disclosing Party; (iii) is rightfully received from a third party without restriction; or (iv) is independently developed without use of the Disclosing Party's Confidential Information.

By checking this box, the party acknowledges and agrees to be bound by the confidentiality provisions set forth above for the duration specified herein and for a period of two (2) years following termination of this Agreement.

NOTICES

All notices required or permitted under this Agreement shall be in writing and delivered to the addresses below. Notice is effective upon receipt when delivered personally, by nationally recognized overnight courier, or by certified mail, return receipt requested.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of , without regard to its choice-of-law principles. The parties submit to the exclusive jurisdiction of the state and federal courts located within that State for any disputes arising under this Agreement.

ENTIRE AGREEMENT

This Agreement, together with any exhibits, schedules and statements of work expressly incorporated herein, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous oral or written agreements, proposals and communications. Any amendment or modification of this Agreement must be in writing and signed by authorized representatives of both parties.

MISCELLANEOUS PROVISIONS

Assignment: Neither party may assign this Agreement or any of its rights or obligations hereunder without the prior written consent of the other party, except that Service Provider may assign to an affiliate or in connection with a merger or sale of substantially all of its assets.

Relationship of Parties: The parties are independent contractors. Nothing in this Agreement shall be construed to create a partnership, joint venture, agency or employment relationship between the parties.

Sign Now